Lesego K's Profile | Hellopeter

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Lesego K

Active since Apr 2020

7

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0

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Reviews

7 reviews

2 months ago

I was ****med by your call centre agent

Dear Sir/Madam, I am writing to lodge a formal complaint regarding a call I received from one of your agents on 24 June 2026. During the call, the agent informed me that my contract had "gone down" and explained that my monthly payment would decrease from R1,500 to R1,300. I repeatedly asked the agent whether there was any catch or whether I would be required to pay any additional costs, as I cannot afford any increase in my monthly expenses. Each time, I was assured that there were no additional charges. To my surprise, I have now received my Vodacom statement reflecting an additional R300, bringing my monthly bill to R1,800. This is the exact opposite of what was explained to me during the call. At no point did the agent inform me that this was an upgrade or that it would result in higher monthly charges. Had I been told that my account would increase, I would never have agreed to the transaction, especially given the current economic climate. I request that you urgently investigate this matter by reviewing the call recording from 24 June 2026. I believe I was misled, and I ask that this matter be escalated immediately. I also request that my account be restored to its previous terms and that any charges resulting from this misrepresentation be reversed. If this matter is not resolved promptly and fairly, I will have no alternative but to seek legal advice and pursue the appropriate channels to protect my rights as a consumer. I look forward to your urgent response. Lesego Kgoadi

1 reply

Daly Credit Corporation

46 months ago

BAD SERVISE

I am very DISSAPPOINTED in the manner of how my account is carried with these lawyers. I have an account with Foschini and my account was handed over to the Daly credit corporation. I was then contacted and made an arrangement to pay R300 however I realized that the money was not degreasing I then changed the amount to a R1000 in march 2022 when the balance was R12538. Last month I called them to find out how much am I still owing. To my surprise its R8057. I have been paying R1000 for almost 9months which is R9000 and the balance went down by R4000. This is day light *******. I have been calling this people for 2 weeks demanding answers their consultants cannot answer and when I ask to speak to the manager they say they will escalate my call. I have never received a call back. Today I call them and refused to hang up until I speak to the manager. I was then given a number for Kamonie Govender whom I called twice and they keep telling me that she does not answer calls. How and who suppose to answer to my question. I also forgotten to include that on their statement they have deducted R585 for outstanding commission of which this was never communicated or brought to my attention. I really need answers and hopefully someone will assist me. Regards Lesego ***1 ***

0 replies

MiWay Insurance

61 months ago

POOR SERVICE

Good Afternoon I am so livid and disappointed that my claim took more than 3 month to be resolved while paying for the insurance premium. This seems like a joke to you guys. I have been waiting for almost 4 weeks for a response and only two weeks back I received an email with incorrect recordings, that is not myself on the recordings you emailed. I have made up my mind to no longer want your cover. I am really disappointed with your so-called service. I mean no one has ever got back to me. When I received an email with the wrong recordings I rep**** back and NO ONE bothered to follow up with my query. I have been calling for Palesa and for Mozwakhe both are always on another call or in a meeting. I will make sure that people know how you operate. You're so quick to debit the insurance premium but your service is POOR........

1 reply

MiWay Insurance

NPS: 0

62 months ago

Claim

I am very disappointed with miWay insurance company. Firstly, I contacted them to claim where my phone call went unanswered for almost the whole day. Secondly, I was advised to do my application on APP then I will get a R1000 discount towards my access fee. I went online and loaded my claim. After 5 days my application was approved however without deduction of the R1000 discount I was promised too. I have been sending emails and calling miWay insurance company regarding this. Then only today I receive a call telling me that I was supposed to download an app on my phone and load my claim from it. Why was I not explain this from the offset GO.... I will not pay the R1000. I rather go and find another insurance elsewhere.

1 reply

MiWay Insurance

65 months ago

Good Service

I was assisted by Bonolo Irvin Magagula thanks for the good work. Keep it up

1 reply

DStv (MultiChoice)

77 months ago

Lesego

I would like to thank SIPHO DHLAMINI for a work well done. I have been contacting the Multichoice but no one was in a position to assist me. I spend so much airtime with them and only today Sipho managed to sort my account withen few minutes. People like him are needed in this industry. Hope you continue to help other. Much appreciated...

1 reply

DStv (MultiChoice)

78 months ago

Lesego

I am very disappointed and angry about the service I get from DSTV. This month I made two payments the one was made on the (R750) 31-03-2020 by EFT but was not reflecting and they disconnected the service. Then on the (R700) 28-03-2020 made another payment at Picknpay then the service was activated. Mind you I am on Compact but been paying R700 and not sure where was the money coming from. On the 02-04-2020 the statement said R1000 then I contacted them for answers no one could answer me. Yesterday someone worked on my account and now we are reactivated and they cannot assist. I need answers its lock down and we cannot watch TV. Are these people making money of us or what. I need someone to get back to me ASAP Customer number ***0

2 replies

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

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