1 reviews | Active since Apr 2020
Lesego
I am very disappointed and angry about the service I get from DSTV. This month I made two payments the one was made on the (R750) 31-03-2020 by EFT but was not reflecting and they disconnected the service. Then on the (R700) 28-03-2020 made another payment at Picknpay then the service was activated. Mind you I am on Compact but been paying R700 and not sure where was the money coming from. On the 02-04-2020 the statement said R1000 then I contacted them for answers no one could answer me. Yesterday someone worked on my account and now we are reactivated and they cannot assist. I need answers its lock down and we cannot watch TV. Are these people making money of us or what. I need someone to get back to me ASAP Customer number ***0
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
I tried to call you at 14:07 to no avail.
Our system shows that you were billed twice for the PVR Access fee (R95.00) hence the balance was around R700.00. However, I have captured a journal to reverse the charge of R95.00. This means that your account will have a credit balance of R95.00.
Your decoders were not activated properly hence you had no picture on the Primary decoder. I have linked both decoders properly so that you can have a picture of both.
Please send the proof of payment of R750.00 to *** so that I can allocate the payment.
Kind regards
DStv Help team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
I tried to call you at 14:07 to no avail.
Our system shows that you were billed twice for the PVR Access fee (R95.00) hence the balance was around R700.00. However, I have captured a journal to reverse the charge of R95.00. This means that your account will have a credit balance of R95.00.
Your decoders were not activated properly hence you had no picture on the Primary decoder. I have linked both decoders properly so that you can have a picture of both.
Please send the proof of payment of R750.00 to *** so that I can allocate the payment.
Kind regards
DStv Help team
Best regards,