Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PrimeXBT is described mainly through its trading costs and platform mechanics. Customers consistently highlight tight spreads on BTC and major assets, low maker and taker fees, and quick crypto and card withdrawals. A recurring theme is the PXTrader 2.0 unified hub being smooth and fast, though a minority report withdrawal processing beyond promised turnaround times and unanswered support escalations.
Top Strengths:
- •Process Efficiency & Turnaround: Traders describe the PXTrader 2.0 migration as a genuine upgrade, with CFD and crypto futures merged into one hub, TradingView charting, fast execution during volatile news periods, low minimum deposits and a demo account that makes onboarding simple.
Replied to 100% of negative reviews
Reply time on negative reviews: 219h 24m
TrustIndex
7.8
Ranking
#9
in Investments & Wealth
Reply Time
58h 50m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 219h 24m
Oct '25 - Sep '26
Frequently Asked Questions About PrimeXBT
What do customers say about PrimeXBT?
Based on recent customer reviews, PrimeXBT is described mainly through its trading costs and platform mechanics. Customers consistently highlight tight spreads on BTC and major assets, low maker and taker fees, and quick crypto and card withdrawals. A recurring theme is the PXTrader 2.0 unified hub being smooth and fast, though a minority report withdrawal processing beyond promised turnaround times and unanswered support escalations.
What is PrimeXBT's biggest strength?
PrimeXBT's biggest strength, according to Hellopeter's AI analysis, is Process Efficiency & Turnaround. Traders describe the PXTrader 2.0 migration as a genuine upgrade, with CFD and crypto futures merged into one hub, TradingView charting, fast execution during volatile news periods, low minimum deposits and a demo account that makes onboarding simple.
What are the most common complaints about PrimeXBT?
The most common complaint about PrimeXBT, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Fee structures draw strong praise for low maker, taker and spread costs, but customers call the tiered discount structure complex and VIP volume thresholds hard to reach. One withdrawal ran days past the stated 24 hour turnaround with no accountability.
Is PrimeXBT trustworthy?
PrimeXBT has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 219 hours 24 min. Hellopeter has tracked PrimeXBT across 185 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
PrimeXBT Rewards Center gives cashback on trades which is nice for active daily trading, been usi...
PrimeXBT Rewards Center gives cashback on trades which is nice for active daily trading, been using it about 5 months
1 reviews | Active since Sept 2026
PrimeXBT Gold 24/7 weekend trading is genuinely useful, catch setups every weekends and the low spreads on EUR around 0
PrimeXBT Gold 24/7 weekend trading is genuinely useful, catch setups every weekends and the low spreads on EUR around 0.1-0.3 pips are competitive for daily trading=)
1 reviews | Active since Sept 2026
PrimeXBT Gold 24/7 weekend trading is genuinely useful, catch setups every weekends and the low spreads on EUR around 0
PrimeXBT Gold 24/7 weekend trading is genuinely useful, catch setups every weekends and the low spreads on EUR around 0.1-0.3 pips are competitive for daily trading=)
1 reviews | Active since Sept 2026
Shoutout to the support team at primexbt! They do their job pretty well… trading wise, the platform is okay
Shoutout to the support team at primexbt! They do their job pretty well… trading wise, the platform is okay. Trading costs are low in general, but the structure is rather complex
1 reviews | Active since Sept 2026
Shoutout to the support team at primexbt! They do their job pretty well… trading wise, the platform is okay
Shoutout to the support team at primexbt! They do their job pretty well… trading wise, the platform is okay. Trading costs are low in general, but the structure is rather complex
1 reviews | Active since Sept 2026
ngl the fact they or...
ngl the fact they organize donations and provide opportunities for learning in underdevloped communties (!) in india made me join the broker, well at least to test their platform and see if they're working with their customers with humane attitude as they project the image in news...and it was good actually, they treated me professionally and politely when registering my acc
1 reviews | Active since Sept 2026
ngl the fact they or...
ngl the fact they organize donations and provide opportunities for learning in underdevloped communties (!) in india made me join the broker, well at least to test their platform and see if they're working with their customers with humane attitude as they project the image in news...and it was good actually, they treated me professionally and politely when registering my acc
1 reviews | Active since Sept 2026
Been comparing Prime xbt spreads against 3 other brokers and the difference is real
Been comparing Prime xbt spreads against 3 other brokers and the difference is real. tradfi (eurusd) at 0.1-0.3 pips during active sessions saves me roughly $40-50 monthly at my volume. BTC/USD spreads tight too in crypto futures mode. Having competitive spreads across both crypto and traditional assets is not common
1 reviews | Active since Sept 2026
Been comparing Prime xbt spreads against 3 other brokers and the difference is real
Been comparing Prime xbt spreads against 3 other brokers and the difference is real. tradfi (eurusd) at 0.1-0.3 pips during active sessions saves me roughly $40-50 monthly at my volume. BTC/USD spreads tight too in crypto futures mode. Having competitive spreads across both crypto and traditional assets is not common
1 reviews | Active since Aug 2026
when trading crypto, security is the most important! primexbt has taken care of it on all fronts
when trading crypto, security is the most important! primexbt has taken care of it on all fronts. i appreciate them for this