Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PrimeXBT is described mainly through its trading costs and platform mechanics. Customers consistently highlight tight spreads on BTC and major assets, low maker and taker fees, and quick crypto and card withdrawals. A recurring theme is the PXTrader 2.0 unified hub being smooth and fast, though a minority report withdrawal processing beyond promised turnaround times and unanswered support escalations.
Top Strengths:
- •Process Efficiency & Turnaround: Traders describe the PXTrader 2.0 migration as a genuine upgrade, with CFD and crypto futures merged into one hub, TradingView charting, fast execution during volatile news periods, low minimum deposits and a demo account that makes onboarding simple.
Replied to 100% of negative reviews
Reply time on negative reviews: 219h 24m
TrustIndex
7.8
Ranking
#8
in Investments & Wealth
Reply Time
73h 17m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 219h 24m
Dec '25 - Nov '26
Frequently Asked Questions About PrimeXBT
What do customers say about PrimeXBT?
Based on recent customer reviews, PrimeXBT is described mainly through its trading costs and platform mechanics. Customers consistently highlight tight spreads on BTC and major assets, low maker and taker fees, and quick crypto and card withdrawals. A recurring theme is the PXTrader 2.0 unified hub being smooth and fast, though a minority report withdrawal processing beyond promised turnaround times and unanswered support escalations.
What is PrimeXBT's biggest strength?
PrimeXBT's biggest strength, according to Hellopeter's AI analysis, is Process Efficiency & Turnaround. Traders describe the PXTrader 2.0 migration as a genuine upgrade, with CFD and crypto futures merged into one hub, TradingView charting, fast execution during volatile news periods, low minimum deposits and a demo account that makes onboarding simple.
What are the most common complaints about PrimeXBT?
The most common complaint about PrimeXBT, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Fee structures draw strong praise for low maker, taker and spread costs, but customers call the tiered discount structure complex and VIP volume thresholds hard to reach. One withdrawal ran days past the stated 24 hour turnaround with no accountability.
Is PrimeXBT trustworthy?
PrimeXBT has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 70 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 219 hours 24 min. Hellopeter has tracked PrimeXBT across 200 total reviews. How is the TrustIndex calculated? →
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Doubled my account in a week
Doubled my account in a week. It was $100 and it's $200 now. Still it's doubled :) all it took was just 4 trades on gold. With such leverage and spreads, and when gold is moving like ti was moving this week, everything is possible. I just hope i will stay on the right side in future, i'm aware that i can blow up the account as well and for that i don't need to wait for a week :)
1 reviews | Active since Nov 2026
Doubled my account in a week
Doubled my account in a week. It was $100 and it's $200 now. Still it's doubled :) all it took was just 4 trades on gold. With such leverage and spreads, and when gold is moving like ti was moving this week, everything is possible. I just hope i will stay on the right side in future, i'm aware that i can blow up the account as well and for that i don't need to wait for a week :)
1 reviews | Active since Oct 2026
I like the dynamic leverage of the broker
I like the dynamic leverage of the broker. like for the us indices (us30 and us500) the leverage was increased recently to 1:1000 but it's dynamic so not so risky
1 reviews | Active since Oct 2026
I like the dynamic leverage of the broker
I like the dynamic leverage of the broker. like for the us indices (us30 and us500) the leverage was increased recently to 1:1000 but it's dynamic so not so risky
1 reviews | Active since Oct 2026
Saw their vip account with low spreads i thought it was just marketing, but kept seeinng it decid...
Saw their vip account with low spreads i thought it was just marketing, but kept seeinng it decided give a shot. Taker fee around 0.02% maker fee was 0.01% Are you kinding me?
1 reviews | Active since Oct 2026
Saw their vip account with low spreads i thought it was just marketing, but kept seeinng it decid...
Saw their vip account with low spreads i thought it was just marketing, but kept seeinng it decided give a shot. Taker fee around 0.02% maker fee was 0.01% Are you kinding me?
1 reviews | Active since Oct 2026
all my experience is positive, especially with support they answer me very fast in minutes
all my experience is positive, especially with support they answer me very fast in minutes. one thing they may improve is education perhaps.
1 reviews | Active since Oct 2026
all my experience is positive, especially with support they answer me very fast in minutes
all my experience is positive, especially with support they answer me very fast in minutes. one thing they may improve is education perhaps.
1 reviews | Active since Oct 2026
*** account is not bad too
*** account is not bad too.but i think it gets forgotten with their own platform being super. haha. but it has all the same quality. only thing primexbt missing right now is better crypto education
1 reviews | Active since Oct 2026
*** account is not bad too
*** account is not bad too.but i think it gets forgotten with their own platform being super. haha. but it has all the same quality. only thing primexbt missing right now is better crypto education
1 reviews | Active since Oct 2026
ive been looking for a platform to trading crypto futures
ive been looking for a platform to trading crypto futures. Firstly i was on the fence about *** but it had begginer fredly interface and panel seemed designg for effortless trading for new traders.
1 reviews | Active since Oct 2026
ive been looking for a platform to trading crypto futures
ive been looking for a platform to trading crypto futures. Firstly i was on the fence about *** but it had begginer fredly interface and panel seemed designg for effortless trading for new traders.
1 reviews | Active since Oct 2026
platform is just top, with crpto futures theres tradingview charts and even 0 fee assets
platform is just top, with crpto futures theres tradingview charts and even 0 fee assets! but *** status seems it has big requirement too mucH
1 reviews | Active since Oct 2026
platform is just top, with crpto futures theres tradingview charts and even 0 fee assets
platform is just top, with crpto futures theres tradingview charts and even 0 fee assets! but *** status seems it has big requirement too mucH
1 reviews | Active since Oct 2026
Primexbt is always integrating sth new lol; this month they added lots of different coins and som...
Primexbt is always integrating sth new lol; this month they added lots of different coins and some interestng features such as a cent account. Love that they try to grow and make our experience better
1 reviews | Active since Oct 2026
Primexbt is always integrating sth new lol; this month they added lots of different coins and som...
Primexbt is always integrating sth new lol; this month they added lots of different coins and some interestng features such as a cent account. Love that they try to grow and make our experience better