Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PPS presents a sharply divided experience. Members repeatedly single out individual consultants by name for warm, knowledgeable and efficient help, particularly on the WhatsApp channel. Against this, a recurring theme is administrative and communication breakdown, with unanswered emails, no continuity between consultants, and billing or cancellation errors that long standing members feel are handled without urgency or accountability.
Top Strengths:
- •Agent Quality & Customer Care: Consultants such as Siphe Mthiyane, Lerato Masemola, Martha Chambale, Tumelo and Banele are named again and again for patience, product knowledge and going the extra mile. Customers frequently describe them as stars and assets to PPS.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 29m
TrustIndex
7
Ranking
#13
in Life Insurance
Reply Time
15h 41m
NPS Score
28
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 29m
Nov '25 - Oct '26
Frequently Asked Questions About PPS
What do customers say about PPS?
Based on recent customer reviews, PPS presents a sharply divided experience. Members repeatedly single out individual consultants by name for warm, knowledgeable and efficient help, particularly on the WhatsApp channel. Against this, a recurring theme is administrative and communication breakdown, with unanswered emails, no continuity between consultants, and billing or cancellation errors that long standing members feel are handled without urgency or accountability.
What is PPS's biggest strength?
PPS's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Consultants such as Siphe Mthiyane, Lerato Masemola, Martha Chambale, Tumelo and Banele are named again and again for patience, product knowledge and going the extra mile. Customers frequently describe them as stars and assets to PPS.
What are the most common complaints about PPS?
The most common complaint about PPS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is automated acknowledgements followed by silence. Members describe chasing updates daily, receiving conflicting turnaround times from different consultants, and having escalation or manager feedback requests ignored for weeks at a time.
How does PPS compare to other Brokers companies?
PPS scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (3.7); their weakest is Pricing & Premiums (2.2). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is PPS trustworthy?
PPS has a TrustIndex of 7 out of 10 on Hellopeter, based on 120 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 29 min. Hellopeter has tracked PPS across 673 total reviews. How is the TrustIndex calculated? →
Recent reviews (120)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2021
PPS Short Term Insurance - Stay Away!!!!
PPS short term insurance is the worst ever. The are real amateurs when it comes to short term insurance. Did my 1st Major claim with them at end of May 2026. The vehicle is still not repaired. The don't call back, always backlogged and supervisors are always out of office. Biggest mistake moving to PPS. Rather go with the more reputable short term insurance companies.
1 reviews | Active since Jan 2021
PPS Short Term Insurance - Stay Away!!!!
PPS short term insurance is the worst ever. The are real amateurs when it comes to short term insurance. Did my 1st Major claim with them at end of May 2026. The vehicle is still not repaired. The don't call back, always backlogged and supervisors are always out of office. Biggest mistake moving to PPS. Rather go with the more reputable short term insurance companies.
1 reviews | Active since Aug 2026
Jenny budree
Complaint regarding J Budree / Jenny Financial Associates and the ongoing administration of my late aunt's estate I am submitting this complaint regarding J Budree / Jenny Financial Associates, the attorney/firm involved in the administration of my late aunt's estate and trust. When the attorney became involved with the estate in 2022, she provided us with a business card containing ***-related branding/details. I have also seen ***-related information associated with her professional dealings. Because of this connection, I previously raised my concerns with ***. I understand that *** responded to my previous complaint and explained its position regarding the funds and its relationship with the deceased. However, the problems I raised have continued, and I am therefore approaching *** again for assistance and clarity. I feel that my rights and concerns are continually being disregarded by this attorney. I have repeatedly requested information and assistance regarding the proper administration of the estate and trust, but I have not received the assistance or communication that I believe I am entitled to. I have also approached the Master's Court regarding my concerns. The Master's Court communicated with the attorneys, and despite this, I am still struggling to get meaningful answers or resolution. There is also an ongoing issue regarding my monthly allowance/payment as the person caring for the children of the deceased. Payments have been delayed on previous occasions, and I have had to repeatedly follow up. This money is important for the children's needs and household expenses, and these delays place me under serious financial pressure. My complaint is therefore not simply about an unpaid or delayed payment. It concerns the broader manner in which the estate and trust are being administered, the lack of proper communication, the failure to adequately address my concerns, and what I believe to be the continued disregard of my rights. I have tried to resolve these matters directly with J Budree / Jenny Financial Associates. I have also approached the Master's Court, but I still feel that I am not being heard. I am therefore asking *** to please clarify: Whether J Budree / Jenny Financial Associates has or had any professional, business, or other relevant relationship with ***. Whether *** can assist me in directing this complaint to the appropriate person or regulatory body. Whether there is any appropriate complaints or escalation process available to me regarding the conduct and professional relationship of the person involved. I have supporting documentation, including correspondence with the attorney, previous communication with ***, and correspondence relating to my approach to the Master's Court. I am asking for this matter to please be taken seriously and for *** to provide me with clear guidance on what I should do next. I have been trying to resolve this matter since 2022, and I simply want the estate and trust to be properly administered and my concerns to be heard.
1 reviews | Active since Aug 2026
Jenny budree
Complaint regarding J Budree / Jenny Financial Associates and the ongoing administration of my late aunt's estate I am submitting this complaint regarding J Budree / Jenny Financial Associates, the attorney/firm involved in the administration of my late aunt's estate and trust. When the attorney became involved with the estate in 2022, she provided us with a business card containing ***-related branding/details. I have also seen ***-related information associated with her professional dealings. Because of this connection, I previously raised my concerns with ***. I understand that *** responded to my previous complaint and explained its position regarding the funds and its relationship with the deceased. However, the problems I raised have continued, and I am therefore approaching *** again for assistance and clarity. I feel that my rights and concerns are continually being disregarded by this attorney. I have repeatedly requested information and assistance regarding the proper administration of the estate and trust, but I have not received the assistance or communication that I believe I am entitled to. I have also approached the Master's Court regarding my concerns. The Master's Court communicated with the attorneys, and despite this, I am still struggling to get meaningful answers or resolution. There is also an ongoing issue regarding my monthly allowance/payment as the person caring for the children of the deceased. Payments have been delayed on previous occasions, and I have had to repeatedly follow up. This money is important for the children's needs and household expenses, and these delays place me under serious financial pressure. My complaint is therefore not simply about an unpaid or delayed payment. It concerns the broader manner in which the estate and trust are being administered, the lack of proper communication, the failure to adequately address my concerns, and what I believe to be the continued disregard of my rights. I have tried to resolve these matters directly with J Budree / Jenny Financial Associates. I have also approached the Master's Court, but I still feel that I am not being heard. I am therefore asking *** to please clarify: Whether J Budree / Jenny Financial Associates has or had any professional, business, or other relevant relationship with ***. Whether *** can assist me in directing this complaint to the appropriate person or regulatory body. Whether there is any appropriate complaints or escalation process available to me regarding the conduct and professional relationship of the person involved. I have supporting documentation, including correspondence with the attorney, previous communication with ***, and correspondence relating to my approach to the Master's Court. I am asking for this matter to please be taken seriously and for *** to provide me with clear guidance on what I should do next. I have been trying to resolve this matter since 2022, and I simply want the estate and trust to be properly administered and my concerns to be heard.
1 reviews | Active since Aug 2024
5-Star Service from PPS Glu Insurance
I recently had to log a claim for my PS5 with PPS Glu Insurance and I was genuinely impressed by how smooth and professional the entire process was. My claim was resolved in just 4 working days, which was far quicker than I expected. From start to finish, the service was efficient, transparent, and completely hassle-free. Claims can often be stressful, but the team made it incredibly easy. A special mention to my Insurance Broker, Natalie Kelawon, who went above and beyond. She was responsive, knowledgeable, and kept me updated every step of the way. Her professionalism and excellent client service truly stands out. I highly recommend PPS Glu Insurance, and especially Natalie Kelawon, to anyone looking for reliable insurance with outstanding support. Thank you for the excellent service!
1 reviews | Active since Aug 2024
5-Star Service from PPS Glu Insurance
I recently had to log a claim for my PS5 with PPS Glu Insurance and I was genuinely impressed by how smooth and professional the entire process was. My claim was resolved in just 4 working days, which was far quicker than I expected. From start to finish, the service was efficient, transparent, and completely hassle-free. Claims can often be stressful, but the team made it incredibly easy. A special mention to my Insurance Broker, Natalie Kelawon, who went above and beyond. She was responsive, knowledgeable, and kept me updated every step of the way. Her professionalism and excellent client service truly stands out. I highly recommend PPS Glu Insurance, and especially Natalie Kelawon, to anyone looking for reliable insurance with outstanding support. Thank you for the excellent service!
1 reviews | Active since Feb 2019
Poor service again from PPS !
I called PPS directly to report a fault with my pool pump. An assessor came out, and I was on site the entire time. The full "assessment" consisted of opening the pump box, switching it on, testing the electrical feed, listening to it for a few seconds, and closing it again. No parts were removed, tested, or inspected. Weeks later, I received notice that my claim was declined due to "wear and tear," supported by a technical report — despite no actual physical assessment of the components taking place. I have no idea how that conclusion was reached. Since then I've called, I've queried, I've waited over two weeks for a proper response. Nothing. I'm not asking for anything unreasonable. I pay for short-term insurance so that when something genuinely breaks, it's covered. Instead I've had a rushed, superficial assessment and radio silence. If this is the standard of service and claims handling policyholders can expect from PPS, I'd think twice before trusting them with a claim that actually matters.
1 reviews | Active since Feb 2019
Poor service again from PPS !
I called PPS directly to report a fault with my pool pump. An assessor came out, and I was on site the entire time. The full "assessment" consisted of opening the pump box, switching it on, testing the electrical feed, listening to it for a few seconds, and closing it again. No parts were removed, tested, or inspected. Weeks later, I received notice that my claim was declined due to "wear and tear," supported by a technical report — despite no actual physical assessment of the components taking place. I have no idea how that conclusion was reached. Since then I've called, I've queried, I've waited over two weeks for a proper response. Nothing. I'm not asking for anything unreasonable. I pay for short-term insurance so that when something genuinely breaks, it's covered. Instead I've had a rushed, superficial assessment and radio silence. If this is the standard of service and claims handling policyholders can expect from PPS, I'd think twice before trusting them with a claim that actually matters.
1 reviews | Active since Dec 2015
NO HELP ....
Horrible / terrible / did nothing to help just whanted to change 1 thing 72 hours later NOTHING .... Tried monday uptil now to change my cell phone number from the old number .... got a reference number "ticket" number .... AND STILL NOTHING HAS BEEN CHANGED .... got an "broker" to help ... got a letter back .... again NOTHING HAS BEEN DONE ... THEY REFUSES TO HELP ME .... to do this .... how pathetic can you be???? what must i do???? please can someone help .....
1 reviews | Active since Dec 2015
NO HELP ....
Horrible / terrible / did nothing to help just whanted to change 1 thing 72 hours later NOTHING .... Tried monday uptil now to change my cell phone number from the old number .... got a reference number "ticket" number .... AND STILL NOTHING HAS BEEN CHANGED .... got an "broker" to help ... got a letter back .... again NOTHING HAS BEEN DONE ... THEY REFUSES TO HELP ME .... to do this .... how pathetic can you be???? what must i do???? please can someone help .....