Based on recent customer reviews, Polo South Africa presents a sharply divided customer experience. The online store draws heavy criticism for orders that disappear after payment, deliveries running far beyond the advertised two to seven working days, oversold stock, incorrect sizes and refunds that never materialise. Shoppers repeatedly describe unanswered emails, dropped calls and ignored social media messages. The clear counterweight is consultant Randall Kistasamy, whose fast, professional and personable handling of exchanges, lost parcels and queries earns consistent praise and rescues otherwise frustrating purchases.
TrustIndex
3.1
Â
NPS Score
-47
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Polo South Africa
What do customers say about Polo South Africa?
Based on recent customer reviews, Polo South Africa presents a sharply divided customer experience. The online store draws heavy criticism for orders that disappear after payment, deliveries running far beyond the advertised two to seven working days, oversold stock, incorrect sizes and refunds that never materialise. Shoppers repeatedly describe unanswered emails, dropped calls and ignored social media messages. The clear counterweight is consultant Randall Kistasamy, whose fast, professional and personable handling of exchanges, lost parcels and queries earns consistent praise and rescues otherwise frustrating purchases.
Is Polo South Africa trustworthy?
Polo South Africa has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked Polo South Africa across 193 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2021
Randall Kistasamy
Randall Kistasamy polo online - a breath of fresh air, your commitment to customer service is remarkable!!!! You went out your way to ensure my order is delivered timeously!
1 reviews | Active since Jun 2021
Randall Kistasamy
Randall Kistasamy polo online - a breath of fresh air, your commitment to customer service is remarkable!!!! You went out your way to ensure my order is delivered timeously!
1 reviews | Active since Aug 2024
Clearwater Polo Store has the worst customer service!
I bought a polo shoe at Clearwater mall on the 13 of November but only collected it on the 15 of January due travelling with work, I've only wore the shoe about 5 times if not less. The shoe is already tore without even being washed once. The management from Polo store is refusing to take the shoe back which isn't fair.
1 reviews | Active since Aug 2024
Clearwater Polo Store has the worst customer service!
I bought a polo shoe at Clearwater mall on the 13 of November but only collected it on the 15 of January due travelling with work, I've only wore the shoe about 5 times if not less. The shoe is already tore without even being washed once. The management from Polo store is refusing to take the shoe back which isn't fair.
1 reviews | Active since Oct 2020
No feed about shipping or when I will get what I ordered for
Placed and order on the 13 of September online , I was hoping to get feedback about shipping nothing has been said an it’s now being the 3rd day and frustrating
1 reviews | Active since Sept 2026
Order
Randall Kistasamy was very helpful. And friendly and my order will reach me by Monday. Thank you Randall
1 reviews | Active since Sept 2026
Order
Randall Kistasamy was very helpful. And friendly and my order will reach me by Monday. Thank you Randall