Based on recent customer reviews, Polo South Africa presents a sharply divided customer experience. The online store draws heavy criticism for orders that disappear after payment, deliveries running far beyond the advertised two to seven working days, oversold stock, incorrect sizes and refunds that never materialise. Shoppers repeatedly describe unanswered emails, dropped calls and ignored social media messages. The clear counterweight is consultant Randall Kistasamy, whose fast, professional and personable handling of exchanges, lost parcels and queries earns consistent praise and rescues otherwise frustrating purchases.
TrustIndex
3.1
NPS Score
-47
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Polo South Africa
What do customers say about Polo South Africa?
Based on recent customer reviews, Polo South Africa presents a sharply divided customer experience. The online store draws heavy criticism for orders that disappear after payment, deliveries running far beyond the advertised two to seven working days, oversold stock, incorrect sizes and refunds that never materialise. Shoppers repeatedly describe unanswered emails, dropped calls and ignored social media messages. The clear counterweight is consultant Randall Kistasamy, whose fast, professional and personable handling of exchanges, lost parcels and queries earns consistent praise and rescues otherwise frustrating purchases.
Is Polo South Africa trustworthy?
Polo South Africa has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. Hellopeter has tracked Polo South Africa across 194 total reviews. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible overall service and outed ecommance system above all thee worst consultant Randall Kistasamy
I cancelled my order due to POLO's lack of communication after repeated delays and a late order. Despite my explicit cancellation request, POLO proceeded to dispatch the order. This raises serious concerns about POLO's customer service and the effectiveness of its e-commerce system. How can an online retailer fail to respond to customer correspondence and process a cancellation request resulting directly from its own lack of communication? POLO's e-commerce processes appear outdated and inadequate when it comes to communication, order management and cancellations. Customers should not have to repeatedly chase a retailer for updates, only to have their requests ignored. I expect accountability and a clear explanation as to why my cancellation request was disregarded.
1 reviews | Active since Oct 2026
Terrible overall service and outed ecommance system above all thee worst consultant Randall Kistasamy
I cancelled my order due to POLO's lack of communication after repeated delays and a late order. Despite my explicit cancellation request, POLO proceeded to dispatch the order. This raises serious concerns about POLO's customer service and the effectiveness of its e-commerce system. How can an online retailer fail to respond to customer correspondence and process a cancellation request resulting directly from its own lack of communication? POLO's e-commerce processes appear outdated and inadequate when it comes to communication, order management and cancellations. Customers should not have to repeatedly chase a retailer for updates, only to have their requests ignored. I expect accountability and a clear explanation as to why my cancellation request was disregarded.
1 reviews | Active since Mar 2025
Randall Kistasamy
I placed an order with POLO on 10 October with an expected delivery date of 14 October. After waiting eight working days, I was informed that one of the items was out of stock. This was communicated far too late, leaving me with insufficient time to make alternative arrangements. I am travelling and need the items before Friday. Despite receiving an apology, I have not received a satisfactory resolution. I have requested confirmation of delivery before Friday or a refund by 10:00 AM on 22 October. I am disappointed by the poor communication, delayed notification of stock issues and inconvenience caused. I would appreciate assistance in obtaining a timely resolution.
1 reviews | Active since Mar 2025
Randall Kistasamy
I placed an order with POLO on 10 October with an expected delivery date of 14 October. After waiting eight working days, I was informed that one of the items was out of stock. This was communicated far too late, leaving me with insufficient time to make alternative arrangements. I am travelling and need the items before Friday. Despite receiving an apology, I have not received a satisfactory resolution. I have requested confirmation of delivery before Friday or a refund by 10:00 AM on 22 October. I am disappointed by the poor communication, delayed notification of stock issues and inconvenience caused. I would appreciate assistance in obtaining a timely resolution.
1 reviews | Active since Jun 2021
Randall Kistasamy
Randall Kistasamy polo online - a breath of fresh air, your commitment to customer service is remarkable!!!! You went out your way to ensure my order is delivered timeously!
1 reviews | Active since Jun 2021
Randall Kistasamy
Randall Kistasamy polo online - a breath of fresh air, your commitment to customer service is remarkable!!!! You went out your way to ensure my order is delivered timeously!
1 reviews | Active since Aug 2024
Clearwater Polo Store has the worst customer service!
I bought a polo shoe at Clearwater mall on the 13 of November but only collected it on the 15 of January due travelling with work, I've only wore the shoe about 5 times if not less. The shoe is already tore without even being washed once. The management from Polo store is refusing to take the shoe back which isn't fair.
1 reviews | Active since Aug 2024
Clearwater Polo Store has the worst customer service!
I bought a polo shoe at Clearwater mall on the 13 of November but only collected it on the 15 of January due travelling with work, I've only wore the shoe about 5 times if not less. The shoe is already tore without even being washed once. The management from Polo store is refusing to take the shoe back which isn't fair.
1 reviews | Active since Oct 2020
No feed about shipping or when I will get what I ordered for
Placed and order on the 13 of September online , I was hoping to get feedback about shipping nothing has been said an it’s now being the 3rd day and frustrating