Terrible overall service and outed ecommance system above all thee worst consultant Randall Kistasamy

I cancelled my order due to POLO's lack of communication after repeated delays and a late order. Despite my explicit cancellation request, POLO proceeded to dispatch the order.

This raises serious concerns about POLO's customer service and the effectiveness of its e-commerce system. How can an online retailer fail to respond to customer correspondence and process a cancellation request resulting directly from its own lack of communication?

POLO's e-commerce processes appear outdated and inadequate when it comes to communication, order management and cancellations. Customers should not have to repeatedly chase a retailer for updates, only to have their requests ignored.

I expect accountability and a clear explanation as to why my cancellation request was disregarded.