Randall Kistasamy

I placed an order with POLO on 10 October with an expected delivery date of 14 October. After waiting eight working days, I was informed that one of the items was out of stock. This was communicated far too late, leaving me with insufficient time to make alternative arrangements.

I am travelling and need the items before Friday. Despite receiving an apology, I have not received a satisfactory resolution. I have requested confirmation of delivery before Friday or a refund by 10:00 AM on 22 October.

I am disappointed by the poor communication, delayed notification of stock issues and inconvenience caused. I would appreciate assistance in obtaining a timely resolution.