Based on recent customer reviews, Parmalat is facing consistent dissatisfaction across its dairy range. Shoppers describe cheddar and Gouda that crumbles or refuses to melt, cheese slices tasting spicy or chemical, yoghurt that is mouldy, runny or underfilled, and milk and Steri Stumpie souring well before the best before date. Packaging shortfalls such as missing slices and missing tubs add frustration. Rejected till slips on the cheese competition and unanswered emails to head office compound matters, with several once loyal supporters now switching brands.
Replied to 100% of negative reviews
Reply time on negative reviews: 186h 4m
TrustIndex
2.4
Ranking
#6
in Grocery & Food
Reply Time
186h 4m
NPS Score
-63
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 186h 4m
Nov '25 - Oct '26
Frequently Asked Questions About Parmalat
What do customers say about Parmalat?
Based on recent customer reviews, Parmalat is facing consistent dissatisfaction across its dairy range. Shoppers describe cheddar and Gouda that crumbles or refuses to melt, cheese slices tasting spicy or chemical, yoghurt that is mouldy, runny or underfilled, and milk and Steri Stumpie souring well before the best before date. Packaging shortfalls such as missing slices and missing tubs add frustration. Rejected till slips on the cheese competition and unanswered emails to head office compound matters, with several once loyal supporters now switching brands.
Is Parmalat trustworthy?
Parmalat has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 186 hours 4 min. Hellopeter has tracked Parmalat across 465 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Lactose free custard
Please can you tell us why the lactose free custard is not on the shelves anymore, i went to Pick & Pay , OK, Spar, Shoprite, Checkers hyper all major retail stores if it is discontinued please let the people know if not can you forward us samples or stick since its not in the shops
1 reviews | Active since Mar 2025
Lactose free custard
Please can you tell us why the lactose free custard is not on the shelves anymore, i went to Pick & Pay , OK, Spar, Shoprite, Checkers hyper all major retail stores if it is discontinued please let the people know if not can you forward us samples or stick since its not in the shops
1 reviews | Active since Nov 2020
Disappointing product
Imagine buying cheese from a brand you trust, only to open the packet and discover white particles all over the cheese. When I raised the concern, I was told that this was caused by the cheese being left out of the fridge. This is simply not true. Anyone fami**** with cheese knows that when it is left out of the fridge, it generally becomes harder and changes to a darker yellow colour. It does not develop white particles like what is clearly visible in the attached images. The butter and other products I purchased at the same time were perfectly fine and were stored under the same conditions, which makes the explanation even more difficult to understand. I am extremely disappointed with this experience and with the response to a genuine food-quality concern. This cheese is purchased for an NPO where it is consumed by young children, so food safety and quality are extremely important to us. After this experience, I would advise consumers to think carefully before purchasing this brand. I expected better quality and, more importantly, a proper investigation into what happened. Please see the attached images showing the white particles on the cheese.
1 reviews | Active since Nov 2020
Disappointing product
Imagine buying cheese from a brand you trust, only to open the packet and discover white particles all over the cheese. When I raised the concern, I was told that this was caused by the cheese being left out of the fridge. This is simply not true. Anyone fami**** with cheese knows that when it is left out of the fridge, it generally becomes harder and changes to a darker yellow colour. It does not develop white particles like what is clearly visible in the attached images. The butter and other products I purchased at the same time were perfectly fine and were stored under the same conditions, which makes the explanation even more difficult to understand. I am extremely disappointed with this experience and with the response to a genuine food-quality concern. This cheese is purchased for an NPO where it is consumed by young children, so food safety and quality are extremely important to us. After this experience, I would advise consumers to think carefully before purchasing this brand. I expected better quality and, more importantly, a proper investigation into what happened. Please see the attached images showing the white particles on the cheese.
1 reviews | Active since Oct 2017
CLUMPS ON FRESH MILK
THIS IS THE 2ND TIME I BOUGHT PARMALAT MILK AND IT HAS CLUMPS... THE FIRST TIME I RETURNED THE WHOLE BOX OF 6 CARTOONS AT PNP THINKING THAT IT WAS OFF EVEN THE BEST BEFORE DATE WAS FAR... I BOUGHT 3 LITRES LAST WEEK FROM PNP, GUESS WHAT !! IT HAS CLUMPS WITH THE BEST BEFORE DATE IN NOVEMBER AND 2027... WHEN YOU WARM IT FOR COFFEE IT GETS CLUMPY... WHAT IS GOING ON WITH YOUR PRODUCT? I'D RATHER STICK TO WOOLWORTHS OR FAIRCAPE MILK... NO NO NO
1 reviews | Active since Oct 2017
CLUMPS ON FRESH MILK
THIS IS THE 2ND TIME I BOUGHT PARMALAT MILK AND IT HAS CLUMPS... THE FIRST TIME I RETURNED THE WHOLE BOX OF 6 CARTOONS AT PNP THINKING THAT IT WAS OFF EVEN THE BEST BEFORE DATE WAS FAR... I BOUGHT 3 LITRES LAST WEEK FROM PNP, GUESS WHAT !! IT HAS CLUMPS WITH THE BEST BEFORE DATE IN NOVEMBER AND 2027... WHEN YOU WARM IT FOR COFFEE IT GETS CLUMPY... WHAT IS GOING ON WITH YOUR PRODUCT? I'D RATHER STICK TO WOOLWORTHS OR FAIRCAPE MILK... NO NO NO
1 reviews | Active since Sept 2026
Parmalat cheese
It the second time now I buy cheese and it spicy, and I’m so confused why would the normal cheese be spicy. Kids can’t eat it or carry to school it becomes waste of money on my side, why is the cheese not being check the quality or making sure where you making it there are no spices near by or chillies!!
1 reviews | Active since Sept 2026
Parmalat cheese
It the second time now I buy cheese and it spicy, and I’m so confused why would the normal cheese be spicy. Kids can’t eat it or carry to school it becomes waste of money on my side, why is the cheese not being check the quality or making sure where you making it there are no spices near by or chillies!!
1 reviews | Active since Jul 2018
False advertising
I bought parmalat sliced mozzarella cheese 24 pack On the packaging it clearly states 24 which is (2 sections of 12) individually wrapped slices of cheese guess what to my surprise i bought it last night opened it and used 5 slices this morning i used another 5 slices which in total is 10 unless I was left behind when they change 5+5=10 to 5+5=12 so i decided to count the remaining slices and well please tell me why is there only 10 slices left if my calculations are correct that is 20 where is the other 4 which you actually get charged for and which is calculated in the weight of the product which is 24x16.7g= 400g so we pay for something we don't have false packaging and falls advertising at it's best
1 reviews | Active since Jul 2018
False advertising
I bought parmalat sliced mozzarella cheese 24 pack On the packaging it clearly states 24 which is (2 sections of 12) individually wrapped slices of cheese guess what to my surprise i bought it last night opened it and used 5 slices this morning i used another 5 slices which in total is 10 unless I was left behind when they change 5+5=10 to 5+5=12 so i decided to count the remaining slices and well please tell me why is there only 10 slices left if my calculations are correct that is 20 where is the other 4 which you actually get charged for and which is calculated in the weight of the product which is 24x16.7g= 400g so we pay for something we don't have false packaging and falls advertising at it's best
1 reviews | Active since Nov 2017
Expired goods
I purchased a 6 pack milk from checksave in Phoenix plaza yesterday around 4:30 and when i reached home i unpacked it and the milk was expired and one of the milk box had half milk even though it was sealed. I then went back to the store today only to be told that they cannot assist and i need to come back when the rep comes in. Im healing from a broken leg and i made thr manager aware of this but he was very inconsiderate. I still have the milk and my receipt but no feedback
1 reviews | Active since Nov 2017
Expired goods
I purchased a 6 pack milk from checksave in Phoenix plaza yesterday around 4:30 and when i reached home i unpacked it and the milk was expired and one of the milk box had half milk even though it was sealed. I then went back to the store today only to be told that they cannot assist and i need to come back when the rep comes in. Im healing from a broken leg and i made thr manager aware of this but he was very inconsiderate. I still have the milk and my receipt but no feedback
1 reviews | Active since Apr 2026
Complaint Regarding Cheddar Cheese Quality
I recently purchased two 900g cheeses that were on your "Buy 2" promotional special. Unfortunately, I have experienced the same problem with both cheddar cheeses. They do not melt properly at all. I have tried using the cheese in a snackwich maker as well as in the oven, and in both cases the cheese simply softens slightly but does not melt as cheddar cheese normally should. As both cheeses from the promotion have the same issue, I am concerned that there may be a quality problem with this batch. Could you please advise how this matter can be resolved? I have kept the packaging and can provide the batch number and proof of purchase if required.
1 reviews | Active since Apr 2026
Complaint Regarding Cheddar Cheese Quality
I recently purchased two 900g cheeses that were on your "Buy 2" promotional special. Unfortunately, I have experienced the same problem with both cheddar cheeses. They do not melt properly at all. I have tried using the cheese in a snackwich maker as well as in the oven, and in both cases the cheese simply softens slightly but does not melt as cheddar cheese normally should. As both cheeses from the promotion have the same issue, I am concerned that there may be a quality problem with this batch. Could you please advise how this matter can be resolved? I have kept the packaging and can provide the batch number and proof of purchase if required.
1 reviews | Active since Feb 2013
False advertising
Approached by lady promoting cheese in Checkers. told me if i buy the cheese i can enter for a competition. No way to enter the competition. Googled but there are no QR or Whatsup. Meadowdale Checkers , *** at 11.06. ***
1 reviews | Active since Feb 2013
False advertising
Approached by lady promoting cheese in Checkers. told me if i buy the cheese i can enter for a competition. No way to enter the competition. Googled but there are no QR or Whatsup. Meadowdale Checkers , *** at 11.06. ***