Disappointing product

Imagine buying cheese from a brand you trust, only to open the packet and discover white particles all over the cheese. When I raised the concern, I was told that this was caused by the cheese being left out of the fridge. This is simply not true.

Anyone fami**** with cheese knows that when it is left out of the fridge, it generally becomes harder and changes to a darker yellow colour. It does not develop white particles like what is clearly visible in the attached images.

The butter and other products I purchased at the same time were perfectly fine and were stored under the same conditions, which makes the explanation even more difficult to understand.

I am extremely disappointed with this experience and with the response to a genuine food-quality concern. This cheese is purchased for an NPO where it is consumed by young children, so food safety and quality are extremely important to us.

After this experience, I would advise consumers to think carefully before purchasing this brand. I expected better quality and, more importantly, a proper investigation into what happened.

Please see the attached images showing the white particles on the cheese.