Based on recent customer reviews, OpenView HD is judged mainly on signal reliability and reachability of support. Viewers describe decoders losing signal for days, recurring no channel errors, frequent rescanning and rebooting, and being told to arrange and pay for their own installer. Calls, emails and the WhatsApp line reportedly go unanswered. Others criticise endless channel repeats, dubbed content, and unavailable branded USB sticks for recording. Positive feedback exists where named consultants like Bonang and Jason resolved queries professionally, showing capable agents when customers actually reach one.
TrustIndex
2.6
NPS Score
-56
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About OpenView HD
What do customers say about OpenView HD?
Based on recent customer reviews, OpenView HD is judged mainly on signal reliability and reachability of support. Viewers describe decoders losing signal for days, recurring no channel errors, frequent rescanning and rebooting, and being told to arrange and pay for their own installer. Calls, emails and the WhatsApp line reportedly go unanswered. Others criticise endless channel repeats, dubbed content, and unavailable branded USB sticks for recording. Positive feedback exists where named consultants like Bonang and Jason resolved queries professionally, showing capable agents when customers actually reach one.
Is OpenView HD trustworthy?
OpenView HD has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked OpenView HD across 284 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2011
Openview HD Customer Service - What a Joke!
Open View de-registered my otherwise perfectly working old Decoder, thereby forcing me to spend R800 on their new one. However I could not register my new OV decoder, I kept getting the WASP ERROR E105 error message from the self-help app. I tried phoning their contact no - useless! I sent a WhatsApp, it is marked as read but no reply. I sent an email requesting assistance - by the time I might get a reply I'm pretty sure my expensive new 512 decoder will be out of date. The Self-Service App is a complete joke, one wonders if OV has any technically qualified people working for them at all! Their self-service App has a problem when I register my province in SA and shuts down. Worst customer service I have ever experienced. This will be the last time I ever support them.
1 reviews | Active since Jul 2011
Openview HD Customer Service - What a Joke!
Open View de-registered my otherwise perfectly working old Decoder, thereby forcing me to spend R800 on their new one. However I could not register my new OV decoder, I kept getting the WASP ERROR E105 error message from the self-help app. I tried phoning their contact no - useless! I sent a WhatsApp, it is marked as read but no reply. I sent an email requesting assistance - by the time I might get a reply I'm pretty sure my expensive new 512 decoder will be out of date. The Self-Service App is a complete joke, one wonders if OV has any technically qualified people working for them at all! Their self-service App has a problem when I register my province in SA and shuts down. Worst customer service I have ever experienced. This will be the last time I ever support them.
1 reviews | Active since Feb 2019
No service
No service at all. No emails or WhatsApp answers. No calls because on answering service. Useless
1 reviews | Active since Feb 2019
No service
No service at all. No emails or WhatsApp answers. No calls because on answering service. Useless
1 reviews | Active since Mar 2024
Wasting people money
OpenView is not free forever, and just repeat and repeat forever, why do we have to upgrade the decoder forever. You just a ****mer, 60 minutes program is actually 30 minutes and 30 minutes advertising the repeats and I will repeat
1 reviews | Active since Mar 2024
Wasting people money
OpenView is not free forever, and just repeat and repeat forever, why do we have to upgrade the decoder forever. You just a ****mer, 60 minutes program is actually 30 minutes and 30 minutes advertising the repeats and I will repeat
1 reviews | Active since Nov 2011
Openview USB Stick advertised but not produced
Openview USB Stick unavailable. I recently bought a decoder with recorder function so we can record. Can't find any stock. Why do they advertise but don't make any available? All adverts state you can record! everyone should report them for false advertising. Why cant they do some ROM updates and allow devices to record on standard USB sticks readily available? No support needed
1 reviews | Active since Nov 2011
Openview USB Stick advertised but not produced
Openview USB Stick unavailable. I recently bought a decoder with recorder function so we can record. Can't find any stock. Why do they advertise but don't make any available? All adverts state you can record! everyone should report them for false advertising. Why cant they do some ROM updates and allow devices to record on standard USB sticks readily available? No support needed
1 reviews | Active since Oct 2021
Disappointed and dissatisfied
Very unpleasant and furious at Open view. I bought the decoder months ago and all I can watch is catchup. There is no signal at all and can only connect to the WiFi. I called in twice until the second consultant said 'I'm sorry ma'am there's nothing we can do' instead of sending an installer out. It will be nice to get a refund and give you your decoder back. It is currently useless to me. When I have internet issues than I can't switch to normal tv. What's the point?????? My back neighbours have zero issues and connects perfectly fine yet I am told sorry there is nothing we can do. I want my money, back this is useless.
1 reviews | Active since Oct 2021
Disappointed and dissatisfied
Very unpleasant and furious at Open view. I bought the decoder months ago and all I can watch is catchup. There is no signal at all and can only connect to the WiFi. I called in twice until the second consultant said 'I'm sorry ma'am there's nothing we can do' instead of sending an installer out. It will be nice to get a refund and give you your decoder back. It is currently useless to me. When I have internet issues than I can't switch to normal tv. What's the point?????? My back neighbours have zero issues and connects perfectly fine yet I am told sorry there is nothing we can do. I want my money, back this is useless.
1 reviews | Active since May 2011
Open view Consultant Brilliant
Bonang what a great help. Efficient friendly knew what she was talking about .. Great Great Service.
1 reviews | Active since May 2011
Open view Consultant Brilliant
Bonang what a great help. Efficient friendly knew what she was talking about .. Great Great Service.