Openview HD Customer Service - What a Joke!

Open View de-registered my otherwise perfectly working old Decoder, thereby forcing me to spend R800 on their new one. However I could not register my new OV decoder, I kept getting the WASP ERROR E105 error message from the self-help app. I tried phoning their contact no - useless! I sent a WhatsApp, it is marked as read but no reply. I sent an email requesting assistance - by the time I might get a reply I'm pretty sure my expensive new 512 decoder will be out of date. The Self-Service App is a complete joke, one wonders if OV has any technically qualified people working for them at all! Their self-service App has a problem when I register my province in SA and shuts down. Worst customer service I have ever experienced. This will be the last time I ever support them.