Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 14m
TrustIndex
10
Perfect Score
Ranking
#3
in Pet Insurance
Reply Time
1h 35m
NPS Score
54
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 14m
Nov '25 - Oct '26
Frequently Asked Questions About Oneplan Insurance
What do customers say about Oneplan Insurance?
Based on recent customer reviews, Oneplan Insurance earns strong praise for its people and its WhatsApp-first service model. Customers consistently name individual consultants who resolve queries within minutes and load funds onto the Oneplan card before vet visits. A recurring theme, however, is friction at the money end of the relationship: rejected invoices, declined pre-authorisations, annual premium increases and debit orders that continue after cancellation.
What is Oneplan Insurance's biggest strength?
Oneplan Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.3) is the clear driver of sentiment. Customers name consultants such as Tashreeq Khan, Julian David, Celine Kriel, Athi, Gershwin Lewis and Razia Yousuf, describing them as patient, knowledgeable and genuinely caring during pet emergencies and bereavement.
What are the most common complaints about Oneplan Insurance?
The most common complaint about Oneplan Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Pricing, Premiums & Transparency (2.8) is the weakest area. Customers report yearly premium increases against shrinking benefits, undisclosed waiting periods and exclusions, double or post-cancellation debits, and cancellation requests needing several attempts before being actioned.
How does Oneplan Insurance compare to other Car Insurance companies?
Oneplan Insurance scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (2.8). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Oneplan Insurance trustworthy?
Oneplan Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 4,409 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 14 min. Hellopeter has tracked Oneplan Insurance across 32,713 total reviews. How is the TrustIndex calculated? →
Recent reviews (4,409)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2022
Bad service
Been trying to get funds loaded on the card. I was told to load 24 hrs before vet visit. No such thing happened. 4 days later and vet still not paid. I called yesterday where they promised R1500 would be loaded and I have 48 hrs to use the card before it is returned. I'm at the vet now, less than 24 hrs and card declined due to no funds. So what am I paying them for every month? I'm really mad and disappointed.
1 reviews | Active since May 2022
Bad service
Been trying to get funds loaded on the card. I was told to load 24 hrs before vet visit. No such thing happened. 4 days later and vet still not paid. I called yesterday where they promised R1500 would be loaded and I have 48 hrs to use the card before it is returned. I'm at the vet now, less than 24 hrs and card declined due to no funds. So what am I paying them for every month? I'm really mad and disappointed.
1 reviews | Active since Jun 2015
The company never listens.
This company never listens. They should take money from one account and pay it into the one plan card. I thought this was the reason for the one plan card's existence. No matter how many times you request they still keep it depositing it back to the debiting account. We trying to save these funds in one place to track expenses but they do what they want. So typical of our service lately.
1 reviews | Active since Jun 2015
The company never listens.
This company never listens. They should take money from one account and pay it into the one plan card. I thought this was the reason for the one plan card's existence. No matter how many times you request they still keep it depositing it back to the debiting account. We trying to save these funds in one place to track expenses but they do what they want. So typical of our service lately.
1 reviews | Active since Oct 2026
Pet Insurance is a Must
Pet Insurance is a Must! Oneplan personally is the best 👌 Some of the others didnt even respond to my enquiries or quote requests. Oneplan has been on it. Making everything easy for me since day 1. Athi, has assisted me many times with servicing, administrative & claims submissions.... and Athi is the best. Would like if Athi is the only person who ever helps me cause Athi listens, helps and executes exactly how I asked either of the instructions be executed. Thank you Athi.
1 reviews | Active since Oct 2026
Pet Insurance is a Must
Pet Insurance is a Must! Oneplan personally is the best 👌 Some of the others didnt even respond to my enquiries or quote requests. Oneplan has been on it. Making everything easy for me since day 1. Athi, has assisted me many times with servicing, administrative & claims submissions.... and Athi is the best. Would like if Athi is the only person who ever helps me cause Athi listens, helps and executes exactly how I asked either of the instructions be executed. Thank you Athi.
1 reviews | Active since Nov 2023
I would like to sincerely thank Julian David from Oneplan Pet Insurance for her patience and for ...
I would like to sincerely thank Julian David from Oneplan Pet Insurance for her patience and for taking the time to explain my plan to me. I truly appreciate her kindness and the effort she made to ensure that I understood everything clearly. I now have a full understanding of my plan. Thank you so much for your excellent service and assistance! 😊
1 reviews | Active since Nov 2023
I would like to sincerely thank Julian David from Oneplan Pet Insurance for her patience and for ...
I would like to sincerely thank Julian David from Oneplan Pet Insurance for her patience and for taking the time to explain my plan to me. I truly appreciate her kindness and the effort she made to ensure that I understood everything clearly. I now have a full understanding of my plan. Thank you so much for your excellent service and assistance! 😊
1 reviews | Active since Sept 2025
I was assisted by Mathapelo Mathibe about my ***, the service was fast and she sent me a link...
I was assisted by Mathapelo Mathibe about my ***, the service was fast and she sent me a link quickly
1 reviews | Active since Sept 2025
I was assisted by Mathapelo Mathibe about my ***, the service was fast and she sent me a link...
I was assisted by Mathapelo Mathibe about my ***, the service was fast and she sent me a link quickly