Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OnAir TV is defined by a severe and consistent billing crisis. Customers repeatedly describe debit orders continuing after cancellation, paid-up letters that change nothing, and refunds promised but never paid. Sales calls are widely reported as misleading, with agents allegedly posing as MultiChoice. The one bright spot is individual consultants, several named repeatedly, who customers say resolve queries with genuine care.
Top Strengths:
- •Staff, Service & Experience Quality: A recurring theme is warm praise for individual consultants including Kumashree, Keshnee, Shantal and Chantel, described as patient and professional. This sits against widespread accusations that telesales staff misrepresent the product and pressure elderly customers into contracts.
TrustIndex
3.2
NPS Score
-90
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About OnAir TV
What do customers say about OnAir TV?
Based on recent customer reviews, OnAir TV is defined by a severe and consistent billing crisis. Customers repeatedly describe debit orders continuing after cancellation, paid-up letters that change nothing, and refunds promised but never paid. Sales calls are widely reported as misleading, with agents allegedly posing as MultiChoice. The one bright spot is individual consultants, several named repeatedly, who customers say resolve queries with genuine care.
What is OnAir TV's biggest strength?
OnAir TV's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. A recurring theme is warm praise for individual consultants including Kumashree, Keshnee, Shantal and Chantel, described as patient and professional. This sits against widespread accusations that telesales staff misrepresent the product and pressure elderly customers into contracts.
What are the most common complaints about OnAir TV?
The most common complaint about OnAir TV, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Customers consistently report settled accounts still reflecting as active or in arrears with credit bureaus, blacklisting for devices never received or already returned, and contracts opened under their ID without consent. Promised bureau updates rarely materialise.
Is OnAir TV trustworthy?
OnAir TV has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 583 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 16 hours 52 min. Hellopeter has tracked OnAir TV across 5,037 total reviews. How is the TrustIndex calculated? →
Recent reviews (583)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2017
Bad billing behaviour
Never responded to my early settlement query. Did not stop debit order on cancel date. Did not refund overpayment taken. Started debit order again after 3 months. Billing is terrible. Did provide contracted service. But will never use them again and will recommend no one else does either
1 reviews | Active since Jan 2017
Bad billing behaviour
Never responded to my early settlement query. Did not stop debit order on cancel date. Did not refund overpayment taken. Started debit order again after 3 months. Billing is terrible. Did provide contracted service. But will never use them again and will recommend no one else does either
1 reviews | Active since May 2022
Bad customer services don't take their products
They deduct your money while you done paying for the contract now they telling me to wait for 14 days
1 reviews | Active since May 2022
Bad customer services don't take their products
They deduct your money while you done paying for the contract now they telling me to wait for 14 days
1 reviews | Active since Oct 2026
On Air TV agent ******* me into a ********** contract and immediately upon realizing it,I cancell...
On Air TV agent ******* me into a ********** contract and immediately upon realizing it,I cancelled the contract but (On Air TV ) tried to force me to continue with the contract and went as far as putting a bad credit report next to my name.Even though they have collected their device,I have not received a ( Cancellation Letter) from them and they still send me messages asking me to continue paying for the device that they have already collected.My credit score is now negatively affected because of On Air TV.
1 reviews | Active since Oct 2026
On Air TV agent ******* me into a ********** contract and immediately upon realizing it,I cancell...
On Air TV agent ******* me into a ********** contract and immediately upon realizing it,I cancelled the contract but (On Air TV ) tried to force me to continue with the contract and went as far as putting a bad credit report next to my name.Even though they have collected their device,I have not received a ( Cancellation Letter) from them and they still send me messages asking me to continue paying for the device that they have already collected.My credit score is now negatively affected because of On Air TV.
1 reviews | Active since Oct 2026
Terreble becouse i cant even get hold of them they are busy ruining my credit score i need help i
I was offered a decoder by on airtv they say its a pay as u use but i received my decoder i strunggle to connect it i didnt use it even a single day so i was like i am not paying since i didnt use it but they attempt the Debt order n it decline now i check my credit score it very bad becouse of them i owe R4500 from March 2026 till oct i am like how 😭😭
1 reviews | Active since Oct 2026
Terreble becouse i cant even get hold of them they are busy ruining my credit score i need help i
I was offered a decoder by on airtv they say its a pay as u use but i received my decoder i strunggle to connect it i didnt use it even a single day so i was like i am not paying since i didnt use it but they attempt the Debt order n it decline now i check my credit score it very bad becouse of them i owe R4500 from March 2026 till oct i am like how 😭😭
1 reviews | Active since Oct 2026
Debiting my account 😡😡😡
I don't even have the energy to write this. I am irritated 🤮 feeling disrespected u are very PATHETIC👎🏾👎🏾👎🏾. Why would you continue debiting my account when I have cancelled the contract I had with you??? I canceled because you are *****, manipulators and false advertisers! Payed the collection fee for you to come and collect your Media box. It's been a whole two months still you dont come to fetch your equipment the only thing that you dont forget is to debit my card for what??????? I have tried to call you, emailed you, I have exhausted every way I know so that I can remove myself from this but NO. I find you very disrespectful, I want you to stop debiting my account, I have no business with you. Secondly you must refund all the money you have debited from my bank and leave me ALONE.
1 reviews | Active since Oct 2026
Debiting my account 😡😡😡
I don't even have the energy to write this. I am irritated 🤮 feeling disrespected u are very PATHETIC👎🏾👎🏾👎🏾. Why would you continue debiting my account when I have cancelled the contract I had with you??? I canceled because you are *****, manipulators and false advertisers! Payed the collection fee for you to come and collect your Media box. It's been a whole two months still you dont come to fetch your equipment the only thing that you dont forget is to debit my card for what??????? I have tried to call you, emailed you, I have exhausted every way I know so that I can remove myself from this but NO. I find you very disrespectful, I want you to stop debiting my account, I have no business with you. Secondly you must refund all the money you have debited from my bank and leave me ALONE.
1 reviews | Active since May 2025
Onair did false advertising and they were not honest with me
The agent from onair contacted me and told me that they are facing out old DSTV decoder and they are now providing us with free wireless devices which a more advanced, I provided then with my address to deliver the device .only to discover that the agent was misrepresenting and not honest. I thought the device is for free but now she made me agree to a contract of the device package by false advertising. I enquired to them to cancel the contract ,they told me i cannot cancel ,only option is to pay off the account. And i haven't even activated the device or either opened it . Am afraid if i miss the subscription it will affect my credit score.
1 reviews | Active since May 2025
Onair did false advertising and they were not honest with me
The agent from onair contacted me and told me that they are facing out old DSTV decoder and they are now providing us with free wireless devices which a more advanced, I provided then with my address to deliver the device .only to discover that the agent was misrepresenting and not honest. I thought the device is for free but now she made me agree to a contract of the device package by false advertising. I enquired to them to cancel the contract ,they told me i cannot cancel ,only option is to pay off the account. And i haven't even activated the device or either opened it . Am afraid if i miss the subscription it will affect my credit score.