Scores reflect the Overall AI Score for each category
Based on recent customer reviews, NuPay a division of Altron is described almost entirely through unauthorised DebiCheck mandates, debits customers say they never approved, and refunds that do not arrive. A recurring theme is that consumers cannot cancel mandates through their banks or the NuPay website, and that emails and calls to the contact centre go unanswered for months while deductions continue.
Top Strengths:
- •Communication & Responsiveness: The only bright spots involve escalations that finally moved, including one customer who publicly retracted a complaint after a quick resolution. Otherwise customers describe unanswered emails, automated replies, refused callbacks and waits stretching into months.
Replied to 96% of negative reviews
Reply time on negative reviews: 17h 52m
TrustIndex
2.3
Ranking
#12
in Payments & Fintech
Reply Time
17h 26m
NPS Score
-55
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 17h 52m
Nov '25 - Oct '26
Frequently Asked Questions About NuPay a division of Altron
What do customers say about NuPay a division of Altron?
Based on recent customer reviews, NuPay a division of Altron is described almost entirely through unauthorised DebiCheck mandates, debits customers say they never approved, and refunds that do not arrive. A recurring theme is that consumers cannot cancel mandates through their banks or the NuPay website, and that emails and calls to the contact centre go unanswered for months while deductions continue.
What is NuPay a division of Altron's biggest strength?
NuPay a division of Altron's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. The only bright spots involve escalations that finally moved, including one customer who publicly retracted a complaint after a quick resolution. Otherwise customers describe unanswered emails, automated replies, refused callbacks and waits stretching into months.
What are the most common complaints about NuPay a division of Altron?
The most common complaint about NuPay a division of Altron, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers name agents such as Shelia, Kerisha and merchant account managers when describing rudeness, false information and refusal to help. Merchants report being supported only until signup, then left to teach themselves the system.
How does NuPay a division of Altron compare to other Payments & Fintech companies?
NuPay a division of Altron scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (0.8); their weakest is Account Security (0.6). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is NuPay a division of Altron trustworthy?
NuPay a division of Altron has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 79 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 17 hours 52 min. Hellopeter has tracked NuPay a division of Altron across 286 total reviews. How is the TrustIndex calculated? →
Recent reviews (79)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
They toke R280 to times I send them to *** to tell them ,I am no longer interested to their
I send an *** on the 7th of September they never respond,to day I call the company or the office no one picked up.
1 reviews | Active since Oct 2026
They toke R280 to times I send them to *** to tell them ,I am no longer interested to their
I send an *** on the 7th of September they never respond,to day I call the company or the office no one picked up.
1 reviews | Active since Oct 2026
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when I was **** to that it will reflect on my accounts after an uncancellable and unreversible Debit Order from Nupay, A Division of Altron under a company name of Exclusive C. I need my money back before I open a ******** case against your company.
1 reviews | Active since Oct 2026
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when I was **** to that it will reflect on my accounts after an uncancellable and unreversible Debit Order from Nupay, A Division of Altron under a company name of Exclusive C. I need my money back before I open a ******** case against your company.
1 reviews | Active since Jan 2025
DO NOT TRUST YOUR OWN BANK AS SOMEONE IN YOUR BANK COULD ASSIST THESE ********
Yes I have been refunded after I have spended a lot of money calling my bank Capitec and Nupay and the ******* from exxell pay solutions threatening them with legal action but how can the bank allow these ******** to debit your account without your concent or do someone from your bank gets a kick back from these ******** ,just asking beware guys they **** hundreds of people daily and surely they get your details from your own bank
1 reviews | Active since Jan 2025
DO NOT TRUST YOUR OWN BANK AS SOMEONE IN YOUR BANK COULD ASSIST THESE ********
Yes I have been refunded after I have spended a lot of money calling my bank Capitec and Nupay and the ******* from exxell pay solutions threatening them with legal action but how can the bank allow these ******** to debit your account without your concent or do someone from your bank gets a kick back from these ******** ,just asking beware guys they **** hundreds of people daily and surely they get your details from your own bank
1 reviews | Active since Jan 2025
Nupay solutions a division from Altron and their partners in ********
After I have written a review on Hello Peter and sent a mail to *** and there so called client Exxell payment solution and threatened them with the ombudsman and SAPS they refunded me in a couple of hours, people must be aware of them someone is providing them with people's banking details and must surely get kickbacks from them please check your debit orders because they uses small amounts to debit as they know some people wouldn't note it quickly.
1 reviews | Active since Jan 2025
Nupay solutions a division from Altron and their partners in ********
After I have written a review on Hello Peter and sent a mail to *** and there so called client Exxell payment solution and threatened them with the ombudsman and SAPS they refunded me in a couple of hours, people must be aware of them someone is providing them with people's banking details and must surely get kickbacks from them please check your debit orders because they uses small amounts to debit as they know some people wouldn't note it quickly.
1 reviews | Active since Jan 2025
****MED BY NUPAY A DIVISION OF ALTRON AND THE CURRUPT PARTNERS
This ******** ***** *******ed company got a debit order approved on my Capitec bank account without my knowledge and approval, first I would like to know how did they get hold of my personal details when on the instruction of Capitec called the on the following number *** and to request whom instructed them to debit my account, the female answering my call informed me it was done on the instruction of Excell Paying solutions and gave me an cell number( *** to call that rang an alarm bell with me these ******** is catching a lot off people with this **** and Capitec cant even protect us their clients. So people beware of these bleddy *********. i would like to hear the communication they had with me or any documentation as proof that we ever communicated
1 reviews | Active since Jan 2025
****MED BY NUPAY A DIVISION OF ALTRON AND THE CURRUPT PARTNERS
This ******** ***** *******ed company got a debit order approved on my Capitec bank account without my knowledge and approval, first I would like to know how did they get hold of my personal details when on the instruction of Capitec called the on the following number *** and to request whom instructed them to debit my account, the female answering my call informed me it was done on the instruction of Excell Paying solutions and gave me an cell number( *** to call that rang an alarm bell with me these ******** is catching a lot off people with this **** and Capitec cant even protect us their clients. So people beware of these bleddy *********. i would like to hear the communication they had with me or any documentation as proof that we ever communicated
1 reviews | Active since May 2025
Nupay a division of Altron Claims they only provide services behalf of merchants, and that debit...
Nupay a division of Altron Claims they only provide services behalf of merchants, and that debit order agreement is not with NuPay. But there is a payment of R200 that will be debited on my card its also has Payment Reference and contract Reference as well,beats me. Here's the payment Reference: *** Contract *** I need that looked into and Cancelled ASAP Thanks.
1 reviews | Active since May 2025
Nupay a division of Altron Claims they only provide services behalf of merchants, and that debit...
Nupay a division of Altron Claims they only provide services behalf of merchants, and that debit order agreement is not with NuPay. But there is a payment of R200 that will be debited on my card its also has Payment Reference and contract Reference as well,beats me. Here's the payment Reference: *** Contract *** I need that looked into and Cancelled ASAP Thanks.
1 reviews | Active since Aug 2026
Not happy at all
To: Altron NuPay Contact Centre / Management Date: 7/10/2026 From: Concerned Anonymous To the Management and Executive Team of Altron NuPay, This email is to report serious problems happening within the Cape Town branch involving certain account managers and a distinct lack of proper oversight. There is a major issue with favoritism and unfair practices. Certain account managers are showing extreme bias toward a specific group of preferred external entities, giving them special treatment while unfairly targeting and shutting down other businesses. Most of these companies do Debt Review Removal and Debt Mediation in one building and this email will also be escalated to the (NCR) National Credit Regulatory Authority as well as the HAWKS for further investigation. These account managers are aware of it but still let it slide, how funny Nupay. DebtZap is being criticized all over social media but Nupay is in PARTNERSHIP with them. Do you think it is on, how they close companies that are complying but these non-compliant companies are just being swept under the rug. Below is an attached photo of how they use the account managers. The primary focus of concern is DebtZap, an entity that is operating in a clearly non-compliant manner. Despite these compliance issues, the Cape Town branch aggressively pushes merchants to use DebtZap, while actively working to close down any company that refuses to go along with them. Beyond DebtZap, the Cape Town branch maintains a heavily biased network of favored companies that receive special treatment, while others are unfairly targeted. These specific companies that need to be investigated for their involvement with this favoritism include: Rust Credit WP Debt Specialist Bebt Out Debt Wys Lambs Financial ADR Financials Capital Consultants LDM Financials Budget 365 Debt Simplicity L&C Solutions Fulfillment Debt Solutions DebtZap It is completely unacceptable that a non-compliant option like DebtZap is being forced onto merchants, while alternative compliant options are dismissed. Furthermore, internal information and merchant profiles are being mishandled, and arbitrary rules are being app**** locally that contradict official national standards. Merchants are facing aggressive ************ tactics during site visits, followed by sudden, unjustified terminations if they do not comply with the demands of these specific account managers. This is driving away legitimate business and damaging the reputation of the company. How funny it is, to promote DebtZap that is not compliant and disregard Clientflow who is compliant. We demand that national management steps in immediately to audit the Cape Town branch, thoroughly investigate these account managers, scrutinize their deep ties to non-compliant entities like DebtZap, and put a stop to these unfair closures. Sincerely, A Deeply Concerned Observer
1 reviews | Active since Aug 2026
Not happy at all
To: Altron NuPay Contact Centre / Management Date: 7/10/2026 From: Concerned Anonymous To the Management and Executive Team of Altron NuPay, This email is to report serious problems happening within the Cape Town branch involving certain account managers and a distinct lack of proper oversight. There is a major issue with favoritism and unfair practices. Certain account managers are showing extreme bias toward a specific group of preferred external entities, giving them special treatment while unfairly targeting and shutting down other businesses. Most of these companies do Debt Review Removal and Debt Mediation in one building and this email will also be escalated to the (NCR) National Credit Regulatory Authority as well as the HAWKS for further investigation. These account managers are aware of it but still let it slide, how funny Nupay. DebtZap is being criticized all over social media but Nupay is in PARTNERSHIP with them. Do you think it is on, how they close companies that are complying but these non-compliant companies are just being swept under the rug. Below is an attached photo of how they use the account managers. The primary focus of concern is DebtZap, an entity that is operating in a clearly non-compliant manner. Despite these compliance issues, the Cape Town branch aggressively pushes merchants to use DebtZap, while actively working to close down any company that refuses to go along with them. Beyond DebtZap, the Cape Town branch maintains a heavily biased network of favored companies that receive special treatment, while others are unfairly targeted. These specific companies that need to be investigated for their involvement with this favoritism include: Rust Credit WP Debt Specialist Bebt Out Debt Wys Lambs Financial ADR Financials Capital Consultants LDM Financials Budget 365 Debt Simplicity L&C Solutions Fulfillment Debt Solutions DebtZap It is completely unacceptable that a non-compliant option like DebtZap is being forced onto merchants, while alternative compliant options are dismissed. Furthermore, internal information and merchant profiles are being mishandled, and arbitrary rules are being app**** locally that contradict official national standards. Merchants are facing aggressive ************ tactics during site visits, followed by sudden, unjustified terminations if they do not comply with the demands of these specific account managers. This is driving away legitimate business and damaging the reputation of the company. How funny it is, to promote DebtZap that is not compliant and disregard Clientflow who is compliant. We demand that national management steps in immediately to audit the Cape Town branch, thoroughly investigate these account managers, scrutinize their deep ties to non-compliant entities like DebtZap, and put a stop to these unfair closures. Sincerely, A Deeply Concerned Observer
1 reviews | Active since Jan 2020
Refund
The name and the contact number of the company you gave me isn't going through and the *** number the person said he's not working for Mbcomms. I want my money from you cause your the one who debited my account. You know the company and you're going to get refund from them and give it back to me immediately
1 reviews | Active since Jan 2020
Refund
The name and the contact number of the company you gave me isn't going through and the *** number the person said he's not working for Mbcomms. I want my money from you cause your the one who debited my account. You know the company and you're going to get refund from them and give it back to me immediately