Scores reflect the Overall AI Score for each category
Based on recent customer reviews, NuPay a division of Altron is described almost entirely through unauthorised DebiCheck mandates, debits customers say they never approved, and refunds that do not arrive. A recurring theme is that consumers cannot cancel mandates through their banks or the NuPay website, and that emails and calls to the contact centre go unanswered for months while deductions continue.
Top Strengths:
- •Communication & Responsiveness: The only bright spots involve escalations that finally moved, including one customer who publicly retracted a complaint after a quick resolution. Otherwise customers describe unanswered emails, automated replies, refused callbacks and waits stretching into months.
Replied to 93% of negative reviews
Reply time on negative reviews: 18h 53m
TrustIndex
2.3
Ranking
#12
in Payments & Fintech
Reply Time
18h 25m
NPS Score
-57
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 18h 53m
Nov '25 - Oct '26
Frequently Asked Questions About NuPay a division of Altron
What do customers say about NuPay a division of Altron?
Based on recent customer reviews, NuPay a division of Altron is described almost entirely through unauthorised DebiCheck mandates, debits customers say they never approved, and refunds that do not arrive. A recurring theme is that consumers cannot cancel mandates through their banks or the NuPay website, and that emails and calls to the contact centre go unanswered for months while deductions continue.
What is NuPay a division of Altron's biggest strength?
NuPay a division of Altron's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. The only bright spots involve escalations that finally moved, including one customer who publicly retracted a complaint after a quick resolution. Otherwise customers describe unanswered emails, automated replies, refused callbacks and waits stretching into months.
What are the most common complaints about NuPay a division of Altron?
The most common complaint about NuPay a division of Altron, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers name agents such as Shelia, Kerisha and merchant account managers when describing rudeness, false information and refusal to help. Merchants report being supported only until signup, then left to teach themselves the system.
How does NuPay a division of Altron compare to other Payments & Fintech companies?
NuPay a division of Altron scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (0.8); their weakest is Account Security (0.6). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is NuPay a division of Altron trustworthy?
NuPay a division of Altron has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 18 hours 53 min. Hellopeter has tracked NuPay a division of Altron across 291 total reviews. How is the TrustIndex calculated? →
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
****med again within 14 days by Nupay a division of Altron
Just 12 days after I have manage to stop these ****** ******** debiting my account today they debited my account once again on behalf of the ******** partners Exxel pay solutions
1 reviews | Active since Jan 2025
****med again within 14 days by Nupay a division of Altron
Just 12 days after I have manage to stop these ****** ******** debiting my account today they debited my account once again on behalf of the ******** partners Exxel pay solutions
1 reviews | Active since Oct 2026
My experience is bad
This business has just debited money from my account today I can't reverse it they say I have accepted their mandate please anyone help me to get my money back
1 reviews | Active since Oct 2026
My experience is bad
This business has just debited money from my account today I can't reverse it they say I have accepted their mandate please anyone help me to get my money back
1 reviews | Active since Oct 2026
******* alert
My name is Solomon Selepe and I want to make everyone aware of this company called NuPay, they facilitate debichecks for companies. In my encounter they are working with a **** company called Debt Simplicity, people be aware of this **** company. They stole R35,557 from me and NuPay knows about all of this, I've been begging for a refund now for months, NuPay is covering this companies tracks and allowing them to **** hardworking people, even after numerous accepts asking NuPay to help me, they instead are helping Debt simplicity and keep working with this ******** even after all proof was provided that they are a ****...
1 reviews | Active since Oct 2026
******* alert
My name is Solomon Selepe and I want to make everyone aware of this company called NuPay, they facilitate debichecks for companies. In my encounter they are working with a **** company called Debt Simplicity, people be aware of this **** company. They stole R35,557 from me and NuPay knows about all of this, I've been begging for a refund now for months, NuPay is covering this companies tracks and allowing them to **** hardworking people, even after numerous accepts asking NuPay to help me, they instead are helping Debt simplicity and keep working with this ******** even after all proof was provided that they are a ****...
1 reviews | Active since Oct 2026
They toke R280 to times I send them to *** to tell them ,I am no longer interested to their
I send an *** on the 7th of September they never respond,to day I call the company or the office no one picked up.
1 reviews | Active since Oct 2026
They toke R280 to times I send them to *** to tell them ,I am no longer interested to their
I send an *** on the 7th of September they never respond,to day I call the company or the office no one picked up.
1 reviews | Active since Oct 2026
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when I was **** to that it will reflect on my accounts after an uncancellable and unreversible Debit Order from Nupay, A Division of Altron under a company name of Exclusive C. I need my money back before I open a ******** case against your company.
1 reviews | Active since Oct 2026
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when
I was ****med an amount of R1295 from NuPay, a Division of Altron on the 26th of August 2026 when I was **** to that it will reflect on my accounts after an uncancellable and unreversible Debit Order from Nupay, A Division of Altron under a company name of Exclusive C. I need my money back before I open a ******** case against your company.
1 reviews | Active since Jan 2025
DO NOT TRUST YOUR OWN BANK AS SOMEONE IN YOUR BANK COULD ASSIST THESE ********
Yes I have been refunded after I have spended a lot of money calling my bank Capitec and Nupay and the ******* from exxell pay solutions threatening them with legal action but how can the bank allow these ******** to debit your account without your concent or do someone from your bank gets a kick back from these ******** ,just asking beware guys they **** hundreds of people daily and surely they get your details from your own bank
1 reviews | Active since Jan 2025
DO NOT TRUST YOUR OWN BANK AS SOMEONE IN YOUR BANK COULD ASSIST THESE ********
Yes I have been refunded after I have spended a lot of money calling my bank Capitec and Nupay and the ******* from exxell pay solutions threatening them with legal action but how can the bank allow these ******** to debit your account without your concent or do someone from your bank gets a kick back from these ******** ,just asking beware guys they **** hundreds of people daily and surely they get your details from your own bank
1 reviews | Active since Jan 2025
Nupay solutions a division from Altron and their partners in ********
After I have written a review on Hello Peter and sent a mail to *** and there so called client Exxell payment solution and threatened them with the ombudsman and SAPS they refunded me in a couple of hours, people must be aware of them someone is providing them with people's banking details and must surely get kickbacks from them please check your debit orders because they uses small amounts to debit as they know some people wouldn't note it quickly.
1 reviews | Active since Jan 2025
Nupay solutions a division from Altron and their partners in ********
After I have written a review on Hello Peter and sent a mail to *** and there so called client Exxell payment solution and threatened them with the ombudsman and SAPS they refunded me in a couple of hours, people must be aware of them someone is providing them with people's banking details and must surely get kickbacks from them please check your debit orders because they uses small amounts to debit as they know some people wouldn't note it quickly.