Based on recent customer reviews, Nike.com is drawing sustained criticism from South African shoppers over online order fulfilment and after-sales support. Buyers describe paid orders never arriving, part-shipped parcels, stock cancelled without notice and refunds outstanding for weeks or months. Sneaker quality complaints are common, with returns for glue failure, squeaking soles and frayed uppers rejected as worn despite warranty claims. Chatbots, promised manager call-backs and repeated ten business day refund timelines frustrate customers, though one consultant and in-store staff were praised for resolving issues quickly.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Nike.com
What do customers say about Nike.com?
Based on recent customer reviews, Nike.com is drawing sustained criticism from South African shoppers over online order fulfilment and after-sales support. Buyers describe paid orders never arriving, part-shipped parcels, stock cancelled without notice and refunds outstanding for weeks or months. Sneaker quality complaints are common, with returns for glue failure, squeaking soles and frayed uppers rejected as worn despite warranty claims. Chatbots, promised manager call-backs and repeated ten business day refund timelines frustrate customers, though one consultant and in-store staff were praised for resolving issues quickly.
Is Nike.com trustworthy?
Nike.com has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Nike.com across 98 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2021
No refund as promised 4 months waiting
I have been waiting for a refund over 4 months since it has been paid , i went to the bank multiple times no funds has reflected, i have taken reference numbers from Nike but no luck ,when contacting Nike everyone tells you the same thing we will send you POP. this is so not acceptable this is my money not there's , there is no members satisfaction at all. i will no longer be using there services and if they feel like they wat to keep the money by all means .F@&k off.
1 reviews | Active since Sept 2021
No refund as promised 4 months waiting
I have been waiting for a refund over 4 months since it has been paid , i went to the bank multiple times no funds has reflected, i have taken reference numbers from Nike but no luck ,when contacting Nike everyone tells you the same thing we will send you POP. this is so not acceptable this is my money not there's , there is no members satisfaction at all. i will no longer be using there services and if they feel like they wat to keep the money by all means .F@&k off.
1 reviews | Active since Jan 2022
1st Prize for the worst customer service in SA!! Avoid being ****med by Nike.
Placed an order for 10 Nike full tracksuits and paid. Only received part of the order(10 pants & 7 jackets). Calling customer service is a nightmare. Eventually had no option but to order 3 full tracksuits to replace the 3 missing jackets. Received the new Nike order and again short. Only delivered 50% so we are still short. Called 8 times, call agents cant help, tell you a manager will call in 2 hours, tried that 4 times, no call-back. Will never order from Nike again. In fact will never wear a Nike product again. Never experienced more frustrating inefficient customer service from any other company in over 26 years of business. Save yourself the frustration.
1 reviews | Active since Jan 2022
1st Prize for the worst customer service in SA!! Avoid being ****med by Nike.
Placed an order for 10 Nike full tracksuits and paid. Only received part of the order(10 pants & 7 jackets). Calling customer service is a nightmare. Eventually had no option but to order 3 full tracksuits to replace the 3 missing jackets. Received the new Nike order and again short. Only delivered 50% so we are still short. Called 8 times, call agents cant help, tell you a manager will call in 2 hours, tried that 4 times, no call-back. Will never order from Nike again. In fact will never wear a Nike product again. Never experienced more frustrating inefficient customer service from any other company in over 26 years of business. Save yourself the frustration.
1 reviews | Active since Jun 2026
Do not buy from Nike they do not honour their warranty
I bought Nike Air Max Plus shoes from nike.com in 2025 as a student who saved up to afford them. After very light use (7-minute walks to class, worn intermittently), the shoes started falling apart upper material deteriorated, toe box frayed, shoelace tips broke. I reported this to Nike. I returned the shoes. Nike rejected the return because they were 'Used/Worn/Washed' even though I was transparent from the beginning about wearing and washing them. I escalated the case and was told to wait 5–7 business days. I waited over a month. No email update ever came. I had to chase them repeatedly via chat and email. On 26 May 2026, Nike emailed me saying: 'After further inspection, your request has been accepted.' I sent the shoes back again, trusting them. On 1 June 2026, Nike rejected the return again for the exact same reason: 'Used/Worn/Washed.' Nike has failed to inspect the shoes for the actual defect. They have ignored their own 2-year warranty policy. They have given me contradictory information. They have refused to give me a final answer. I have filed complaints with the CGSO and NCC. I am a long-standing Nike Member since 2022. This is how Nike treats loyal customers? Never again. I bet if I was an influencer or public figure this would have never happened.
1 reviews | Active since Jun 2026
Do not buy from Nike they do not honour their warranty
I bought Nike Air Max Plus shoes from nike.com in 2025 as a student who saved up to afford them. After very light use (7-minute walks to class, worn intermittently), the shoes started falling apart upper material deteriorated, toe box frayed, shoelace tips broke. I reported this to Nike. I returned the shoes. Nike rejected the return because they were 'Used/Worn/Washed' even though I was transparent from the beginning about wearing and washing them. I escalated the case and was told to wait 5–7 business days. I waited over a month. No email update ever came. I had to chase them repeatedly via chat and email. On 26 May 2026, Nike emailed me saying: 'After further inspection, your request has been accepted.' I sent the shoes back again, trusting them. On 1 June 2026, Nike rejected the return again for the exact same reason: 'Used/Worn/Washed.' Nike has failed to inspect the shoes for the actual defect. They have ignored their own 2-year warranty policy. They have given me contradictory information. They have refused to give me a final answer. I have filed complaints with the CGSO and NCC. I am a long-standing Nike Member since 2022. This is how Nike treats loyal customers? Never again. I bet if I was an influencer or public figure this would have never happened.
1 reviews | Active since Jun 2019
Customer left in limbo due internal system failures
I’m extremely disappointed with @Nike and the handling of my order. I placed an order for a pair of Jordan 1s on 12 May 2026, with delivery scheduled for 27 May 2026. From the moment my order was processed, I received absolutely no tracking information and have spent weeks trying to get answers. For the past week, the Nike chatbot continued telling me my order was “being processed.” Today, however, a Nike agent finally admitted that Nike is experiencing “system” and/or “inventory” issues and that my order cannot actually be processed — despite the Nike app still showing it as processed and ready. What’s even more frustrating is that I was informed on two separate recorded calls that my order will simply remain indefinitely on the system due to these internal issues. No solution. No clear communication. No accountability. I do not want a refund. I do not want excuses. I just want the Jordan 1s I ordered and paid for. Customers should not have to chase basic updates or be left in limbo because of internal system failures.
1 reviews | Active since Jun 2019
Customer left in limbo due internal system failures
I’m extremely disappointed with @Nike and the handling of my order. I placed an order for a pair of Jordan 1s on 12 May 2026, with delivery scheduled for 27 May 2026. From the moment my order was processed, I received absolutely no tracking information and have spent weeks trying to get answers. For the past week, the Nike chatbot continued telling me my order was “being processed.” Today, however, a Nike agent finally admitted that Nike is experiencing “system” and/or “inventory” issues and that my order cannot actually be processed — despite the Nike app still showing it as processed and ready. What’s even more frustrating is that I was informed on two separate recorded calls that my order will simply remain indefinitely on the system due to these internal issues. No solution. No clear communication. No accountability. I do not want a refund. I do not want excuses. I just want the Jordan 1s I ordered and paid for. Customers should not have to chase basic updates or be left in limbo because of internal system failures.
1 reviews | Active since Sept 2020
Shambles Nike.com
I order pair of sneakers on the 25 April I received a email stated order placed oh well and good, only communication I received was on the 25th I then query online when the deliver date is it show 12may with is tomorrow okay but still funny thing is no communication okay I chat to agent one the Nike website to find out there no stock so okay when we’re they about to email me? That nothing upon that being said stated my refund will take 10 working days okay from when now because still no email stating you cancelled my order and there no stock whatsoever you cancelled my order today when I got it couch with you on the 11 may which is actually ridiculous cos if I didn’t contact Nike then I wouldn’t know what happening to my order so so it’s a big no for a big site to not inform a new customer that is purchasing for the first time in this site which is unacceptable and unprofessional and definitely not fair because online shows there’s still stock doesn’t show which sizes is sold out so how do you miss sell ppl k online and not communicate when communicating is key man I would like someone in senior to contact me and get my order sort asap because this is purely ridiculous of how you just cancelled my order after u message you to find out what’s happening
1 reviews | Active since Sept 2020
Shambles Nike.com
I order pair of sneakers on the 25 April I received a email stated order placed oh well and good, only communication I received was on the 25th I then query online when the deliver date is it show 12may with is tomorrow okay but still funny thing is no communication okay I chat to agent one the Nike website to find out there no stock so okay when we’re they about to email me? That nothing upon that being said stated my refund will take 10 working days okay from when now because still no email stating you cancelled my order and there no stock whatsoever you cancelled my order today when I got it couch with you on the 11 may which is actually ridiculous cos if I didn’t contact Nike then I wouldn’t know what happening to my order so so it’s a big no for a big site to not inform a new customer that is purchasing for the first time in this site which is unacceptable and unprofessional and definitely not fair because online shows there’s still stock doesn’t show which sizes is sold out so how do you miss sell ppl k online and not communicate when communicating is key man I would like someone in senior to contact me and get my order sort asap because this is purely ridiculous of how you just cancelled my order after u message you to find out what’s happening
1 reviews | Active since Apr 2026
Defective Nike Sneakers – Multiple Areas Damaged on Both Shoes, Return Rejected
I purchased a pair of Nike sneakers in November 2025. After fewer than 10 wears, the shoes began showing serious material failure in multiple areas, including the toe region and other surrounding fabric sections, on both the left and right shoes. The shoes were worn casually, not for sports or heavy activity, and were handled with care. Given the minimal use and the fact that both shoes are affected in more than one area, this deterioration is clearly abnormal and not consistent with normal wear and tear for a product of this brand and price. The damage strongly points to a manufacturing or material defect. I returned the shoes to Nike and raised a dispute. However, my return was rejected, and despite daily follow‑ups since 1 April 2026, I have received no meaningful resolution—only repeated responses stating that the matter is “being followed up” and that I will be updated. To date, no clear explanation or outcome has been provided. I have provided photographic evidence showing the defects. At this point, I am requesting a refund or replacement, as required by law. The ongoing delays and lack of accountability are disappointing and do not align with Nike’s legal obligations or customer service standards.
1 reviews | Active since Apr 2026
Defective Nike Sneakers – Multiple Areas Damaged on Both Shoes, Return Rejected
I purchased a pair of Nike sneakers in November 2025. After fewer than 10 wears, the shoes began showing serious material failure in multiple areas, including the toe region and other surrounding fabric sections, on both the left and right shoes. The shoes were worn casually, not for sports or heavy activity, and were handled with care. Given the minimal use and the fact that both shoes are affected in more than one area, this deterioration is clearly abnormal and not consistent with normal wear and tear for a product of this brand and price. The damage strongly points to a manufacturing or material defect. I returned the shoes to Nike and raised a dispute. However, my return was rejected, and despite daily follow‑ups since 1 April 2026, I have received no meaningful resolution—only repeated responses stating that the matter is “being followed up” and that I will be updated. To date, no clear explanation or outcome has been provided. I have provided photographic evidence showing the defects. At this point, I am requesting a refund or replacement, as required by law. The ongoing delays and lack of accountability are disappointing and do not align with Nike’s legal obligations or customer service standards.
1 reviews | Active since Feb 2025
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better
1 reviews | Active since Feb 2025
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better