Customer left in limbo due internal system failures

I’m extremely disappointed with @Nike and the handling of my order.

I placed an order for a pair of Jordan 1s on 12 May 2026, with delivery scheduled for 27 May 2026. From the moment my order was processed, I received absolutely no tracking information and have spent weeks trying to get answers.

For the past week, the Nike chatbot continued telling me my order was “being processed.” Today, however, a Nike agent finally admitted that Nike is experiencing “system” and/or “inventory” issues and that my order cannot actually be processed — despite the Nike app still showing it as processed and ready.

What’s even more frustrating is that I was informed on two separate recorded calls that my order will simply remain indefinitely on the system due to these internal issues. No solution. No clear communication. No accountability.

I do not want a refund. I do not want excuses. I just want the Jordan 1s I ordered and paid for.

Customers should not have to chase basic updates or be left in limbo because of internal system failures.