Do not buy from Nike they do not honour their warranty

I bought Nike Air Max Plus shoes from nike.com in 2025 as a student who saved up to afford them. After very light use (7-minute walks to class, worn intermittently), the shoes started falling apart upper material deteriorated, toe box frayed, shoelace tips broke. I reported this to Nike.

I returned the shoes. Nike rejected the return because they were 'Used/Worn/Washed' even though I was transparent from the beginning about wearing and washing them.

I escalated the case and was told to wait 5–7 business days. I waited over a month. No email update ever came. I had to chase them repeatedly via chat and email.

On 26 May 2026, Nike emailed me saying: 'After further inspection, your request has been accepted.' I sent the shoes back again, trusting them. On 1 June 2026, Nike rejected the return again for the exact same reason: 'Used/Worn/Washed.'

Nike has failed to inspect the shoes for the actual defect. They have ignored their own 2-year warranty policy. They have given me contradictory information. They have refused to give me a final answer. I have filed complaints with the CGSO and NCC.

I am a long-standing Nike Member since 2022. This is how Nike treats loyal customers? Never again. I bet if I was an influencer or public figure this would have never happened.