Based on recent customer reviews, NewCo Fibre is described as an unreliable fibre provider with deeply frustrated subscribers. Customers report repeated outages lasting days, no SMS or email updates during downtime, and unreachable call centre and WhatsApp support. Billing is a major flashpoint: unannounced price increases, lines suspended despite payment, refused pro-rata credits after downgrades or breaks, and refund requests ignored. Several residents in complexes say they feel trapped with no alternative ISP, while agents are often called condescending, rude or quick to pass blame between departments.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NewCo Fibre
What do customers say about NewCo Fibre?
Based on recent customer reviews, NewCo Fibre is described as an unreliable fibre provider with deeply frustrated subscribers. Customers report repeated outages lasting days, no SMS or email updates during downtime, and unreachable call centre and WhatsApp support. Billing is a major flashpoint: unannounced price increases, lines suspended despite payment, refused pro-rata credits after downgrades or breaks, and refund requests ignored. Several residents in complexes say they feel trapped with no alternative ISP, while agents are often called condescending, rude or quick to pass blame between departments.
Is NewCo Fibre trustworthy?
NewCo Fibre has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked NewCo Fibre across 97 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2020
Angy Customer
I am extremely disappointed with Iinteg Fibre/NewCo Fibre. After all the problems I experienced with my connection and the numerous calls I made trying to get the service restored, I was denied a credit for the period I could not use the service.What makes this even more frustrating is that I only managed to use the fibre for the last four days of the month, yet I was still expected to pay the full amount. How is this fair? I paid for a service I could not use for most of the month, I repeatedly followed up with your support team, and now you refuse to compensate me. This is extremely poor customer service. I expect a fair pro-rata credit for the period the service was unavailable. extremely angry and disappointed. Your excuse is that there was a fibre break in our area, but that break was restored long
1 reviews | Active since Aug 2020
Angy Customer
I am extremely disappointed with Iinteg Fibre/NewCo Fibre. After all the problems I experienced with my connection and the numerous calls I made trying to get the service restored, I was denied a credit for the period I could not use the service.What makes this even more frustrating is that I only managed to use the fibre for the last four days of the month, yet I was still expected to pay the full amount. How is this fair? I paid for a service I could not use for most of the month, I repeatedly followed up with your support team, and now you refuse to compensate me. This is extremely poor customer service. I expect a fair pro-rata credit for the period the service was unavailable. extremely angry and disappointed. Your excuse is that there was a fibre break in our area, but that break was restored long
1 reviews | Active since Jun 2026
Pathetic,**** and a waste of money
I have been with Newco for about a year now and all I've had was issues and if i query something the blame game starts no its not with us we will log a ticket with linteg then linteg say no we are no longer with youre complex then nothing happends then they force me to upgrade my line from 50 to 75 then with the hope of things being better i upgrade to a 100mb line which i pay for but never recieved close to that now i have canceled and now i am sitting with a 4.55/2.70 up and down These people are the biggest ****mers ive come across i would suggest to stay far away as possible
1 reviews | Active since Jun 2026
Pathetic,**** and a waste of money
I have been with Newco for about a year now and all I've had was issues and if i query something the blame game starts no its not with us we will log a ticket with linteg then linteg say no we are no longer with youre complex then nothing happends then they force me to upgrade my line from 50 to 75 then with the hope of things being better i upgrade to a 100mb line which i pay for but never recieved close to that now i have canceled and now i am sitting with a 4.55/2.70 up and down These people are the biggest ****mers ive come across i would suggest to stay far away as possible
1 reviews | Active since Jun 2026
HIGH on pricing, LOW on service
We have been loyal customers of NewCo Fibre/Linteg Fibre for over three years and today their lovely staff member made me out to be an illiterate ****. NewCo fibre sends out notifications whenever there is a price increase, but this year we never received any. Since 2023 till 2025 our premium increased in June. Therefore, I never looked at statements, I just paid what the new communicated premium was until I was advised that it has changed. This time around the premium was changed in April, we were not notified and short paid the account. We were never informed that we shorted paid for April, but somehow the service was kept active. However, this month we continued paying the same amount, awaiting the notification that June there will be an increase, but to our dismay how we found out about the premium increase was through the suspension of our line. The agent was very condescending and spoke to me as if I am slow. Refusing to admit that there is a possibility that we might not have received the communication. Instead, she kept implying that I am a **** and when asked to speak to a manager she told me it is not a management issue. The agent then proceeded to drop the call after providing her name and her manager's name. To top it off. We are lucky if we receive a full week of uninterrupted service from the provider, yet they are quick to disconnect your line. I was declined a refund as well and told I "Cannot just take my business somewhere else" .I must "read my contract". Such lovely service. We have advised many of our friends and family to use your service...guess what's going to happen now?
1 reviews | Active since Jun 2026
HIGH on pricing, LOW on service
We have been loyal customers of NewCo Fibre/Linteg Fibre for over three years and today their lovely staff member made me out to be an illiterate ****. NewCo fibre sends out notifications whenever there is a price increase, but this year we never received any. Since 2023 till 2025 our premium increased in June. Therefore, I never looked at statements, I just paid what the new communicated premium was until I was advised that it has changed. This time around the premium was changed in April, we were not notified and short paid the account. We were never informed that we shorted paid for April, but somehow the service was kept active. However, this month we continued paying the same amount, awaiting the notification that June there will be an increase, but to our dismay how we found out about the premium increase was through the suspension of our line. The agent was very condescending and spoke to me as if I am slow. Refusing to admit that there is a possibility that we might not have received the communication. Instead, she kept implying that I am a **** and when asked to speak to a manager she told me it is not a management issue. The agent then proceeded to drop the call after providing her name and her manager's name. To top it off. We are lucky if we receive a full week of uninterrupted service from the provider, yet they are quick to disconnect your line. I was declined a refund as well and told I "Cannot just take my business somewhere else" .I must "read my contract". Such lovely service. We have advised many of our friends and family to use your service...guess what's going to happen now?
1 reviews | Active since Jun 2019
Avoid if you can. Worst service provider to date.
Please avoid by all means, worst service provider i ever came across and i don't even know why they are operating. I even gave up being first in line for 1 hour straight, been without internet for the Friday and i cant get through customer service...I'm lost and stuck. No response on email, WhatsApp and customer service.
1 reviews | Active since Jun 2019
Avoid if you can. Worst service provider to date.
Please avoid by all means, worst service provider i ever came across and i don't even know why they are operating. I even gave up being first in line for 1 hour straight, been without internet for the Friday and i cant get through customer service...I'm lost and stuck. No response on email, WhatsApp and customer service.
1 reviews | Active since Mar 2026
No Service, No Support, Avoid If You Have a Choice
I have been a Newco Fibre customer for 3 years, and unfortunately, it hasn’t been by choice. The complex I live in only allows Newco Fibre, so I’ve essentially been stuck with this ISP. The service is extremely unreliable, with frequent outages and little to no communication when things go wrong. Right now, the WiFi has been down again, and to make matters worse, their support line is completely unavailable. There is no way to get assistance. This is unacceptable. Customers are expected to pay every month without fail, yet when the service is down or support is needed, there is silence. It feels like residents in complexes like ours are taken advantage of because we don’t have alternative providers. After 3 years of dealing with this, I can honestly say the service has been consistently poor and very frustrating. This level of service is unprofessional and disappointing. I would strongly advise anyone especially those moving into complexes with limited ISP options to think twice.
1 reviews | Active since Mar 2026
No Service, No Support, Avoid If You Have a Choice
I have been a Newco Fibre customer for 3 years, and unfortunately, it hasn’t been by choice. The complex I live in only allows Newco Fibre, so I’ve essentially been stuck with this ISP. The service is extremely unreliable, with frequent outages and little to no communication when things go wrong. Right now, the WiFi has been down again, and to make matters worse, their support line is completely unavailable. There is no way to get assistance. This is unacceptable. Customers are expected to pay every month without fail, yet when the service is down or support is needed, there is silence. It feels like residents in complexes like ours are taken advantage of because we don’t have alternative providers. After 3 years of dealing with this, I can honestly say the service has been consistently poor and very frustrating. This level of service is unprofessional and disappointing. I would strongly advise anyone especially those moving into complexes with limited ISP options to think twice.
1 reviews | Active since Oct 2015
Rating is at 200% too High
I cant believe they have a rating of 2,1!! They are beyond useless - from admin , to technical to their fibre to their ability to return an email to their pricing - I can't think of one redeeming thing about this company. I think it is time to move to 5G because I can't put up with this any more
1 reviews | Active since Oct 2015
Rating is at 200% too High
I cant believe they have a rating of 2,1!! They are beyond useless - from admin , to technical to their fibre to their ability to return an email to their pricing - I can't think of one redeeming thing about this company. I think it is time to move to 5G because I can't put up with this any more
1 reviews | Active since Jun 2023
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
1 reviews | Active since Jun 2023
Worst experience ever
Worst experience, I app**** and scheduled for 8:00 no one showed up I didn’t go to work because of the appointment They came at 9. Did the installation finished at 12:00. I called many times and stayed in the for 15-20 mins just to get hold of someone to activate internet because I needed to work. From 12:28 to 16:40 calling this company and they got someone they said they can’t help because people knocked off !!! I wasted my day and wasted my money calling and put transferred and put on hold for soo long without assistance Even now I don’t internet.i am very frustrated and angry because 1 simple thing couldn’t be done. What an experience very horrible!!!!
1 reviews | Active since Jul 2022
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?
1 reviews | Active since Jul 2022
Worst customer service
The customer service is terrible. I requested a line downgrade from 100 to 50 Mbs after I had paid for the fully 100 line for December. I assumed it would be processed for January, given that December had been paid for already. Since the line was downgraded on the first of December, I assumed that I would get credited, since I paid more than the service rendered to me. I received the new invoice with no credit whatsoever, and now my line has been suspended. I called the account department, and they said that I should speak to someone from sales, and they will tell them if I should be credited or not. What kind of company is this? So no one communicates with each other within the company departments? Weren’t you supposed to update the status of my account as soon as I downgraded to avoid such from happening? I still have to go from pillar to post and have my call answered by an answering machine because no agent is available to take my call?