HIGH on pricing, LOW on service

We have been loyal customers of NewCo Fibre/Linteg Fibre for over three years and today their lovely staff member made me out to be an illiterate ****. NewCo fibre sends out notifications whenever there is a price increase, but this year we never received any. Since 2023 till 2025 our premium increased in June. Therefore, I never looked at statements, I just paid what the new communicated premium was until I was advised that it has changed. This time around the premium was changed in April, we were not notified and short paid the account. We were never informed that we shorted paid for April, but somehow the service was kept active. However, this month we continued paying the same amount, awaiting the notification that June there will be an increase, but to our dismay how we found out about the premium increase was through the suspension of our line.

The agent was very condescending and spoke to me as if I am slow. Refusing to admit that there is a possibility that we might not have received the communication. Instead, she kept implying that I am a **** and when asked to speak to a manager she told me it is not a management issue.

The agent then proceeded to drop the call after providing her name and her manager's name.

To top it off. We are lucky if we receive a full week of uninterrupted service from the provider, yet they are quick to disconnect your line.

I was declined a refund as well and told I "Cannot just take my business somewhere else" .I must "read my contract". Such lovely service.

We have advised many of our friends and family to use your service...guess what's going to happen now?