Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Multi Furniture and Appliances delivers a sharply divided experience. Shoppers who reach a named online consultant describe warm, efficient help and quick, well packed delivery. Others describe orders sitting untraced for weeks, unanswered phone lines, and flat pack furniture that fails within months. Customer Service and Support (2.7) and Delivery, Fulfilment and Logistics (2.6) sit at average, while Refunds, Returns and Consumer Rights (1.4) is the clearest weakness.
Top Strengths:
- •Customer Service & Support: A recurring theme is individual consultants carrying the experience. Customers celebrate Pranisha, Waheeda, Buhle, Nicolene, Themba and Anathi by name for patient follow through, remote assembly help and honest updates once contact is finally established.
Replied to 79% of negative reviews
Reply time on negative reviews: 452h 44m
TrustIndex
5.3
Â
Ranking
#3
in Furniture & Home
Reply Time
255h 7m
Â
NPS Score
-62
Recommended: Unlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 452h 44m
Nov '25 - Oct '26
Frequently Asked Questions About Multi Furniture and Appliances
What do customers say about Multi Furniture and Appliances?
Based on recent customer reviews, Multi Furniture and Appliances delivers a sharply divided experience. Shoppers who reach a named online consultant describe warm, efficient help and quick, well packed delivery. Others describe orders sitting untraced for weeks, unanswered phone lines, and flat pack furniture that fails within months. Customer Service and Support (2.7) and Delivery, Fulfilment and Logistics (2.6) sit at average, while Refunds, Returns and Consumer Rights (1.4) is the clearest weakness.
What is Multi Furniture and Appliances's biggest strength?
Multi Furniture and Appliances's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. A recurring theme is individual consultants carrying the experience. Customers celebrate Pranisha, Waheeda, Buhle, Nicolene, Themba and Anathi by name for patient follow through, remote assembly help and honest updates once contact is finally established.
What are the most common complaints about Multi Furniture and Appliances?
The most common complaint about Multi Furniture and Appliances, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. A recurring theme is chipboard wardrobes, chests of drawers and kitchen cabinets breaking, chipping or collapsing within months of light use. Appliances including ovens and washing machines are reported failing well inside the first year.
How does Multi Furniture and Appliances compare to other Furniture & Home companies?
Multi Furniture and Appliances scores 2 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Product Quality (2.5); their weakest is Returns & Warranty (0.9). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is Multi Furniture and Appliances trustworthy?
Multi Furniture and Appliances has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 116 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 452 hours 44 min. Hellopeter has tracked Multi Furniture and Appliances across 285 total reviews. How is the TrustIndex calculated? →
Recent reviews (116)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Outstanding Customer Service and Exceptional Assistance from Pranisha Jamond
I would like to commend Pranisha Jamond for her unwavering assistance and outstanding customer service in helping me with my purchase of a Defy washing machine. She is a true professional who went above and beyond to ensure that the entire process was smooth and hassle-free. Pranisha was patient, helpful, approachable, and attentive to my needs throughout the process. Her willingness to assist, provide guidance, and ensure that I was satisfied with my purchase truly made a difference. It is refreshing to receive such excellent service, and I believe her dedication and commitment to customer satisfaction deserve recognition. Thank you, Pranisha, for making my shopping experience such a positive one. You are a valuable asset to your team, and I hope your outstanding service is acknowledged and appreciated.
1 reviews | Active since Oct 2026
Outstanding Customer Service and Exceptional Assistance from Pranisha Jamond
I would like to commend Pranisha Jamond for her unwavering assistance and outstanding customer service in helping me with my purchase of a Defy washing machine. She is a true professional who went above and beyond to ensure that the entire process was smooth and hassle-free. Pranisha was patient, helpful, approachable, and attentive to my needs throughout the process. Her willingness to assist, provide guidance, and ensure that I was satisfied with my purchase truly made a difference. It is refreshing to receive such excellent service, and I believe her dedication and commitment to customer satisfaction deserve recognition. Thank you, Pranisha, for making my shopping experience such a positive one. You are a valuable asset to your team, and I hope your outstanding service is acknowledged and appreciated.
1 reviews | Active since Aug 2017
Outstanding Customer Service from Pranisha at MFA!
Outstanding Customer Service from Pranisha at MFA! I would like to express my sincere appreciation to Pranisha from MFA for her exceptional customer service. From the beginning, Pranisha has been incredibly friendly, professional, helpful and accommodating. She kept me updated throughout the purchasing and delivery process, responded promptly to my questions and genuinely made me feel like a valued customer. It is refreshing to deal with someone who takes pride in their work and understands the importance of customer satisfaction. My TV was delivered as promised, and the entire experience was a pleasure. Pranisha, thank you for going the extra mile. You are a true asset to MFA, and your dedication deserves recognition! I would gladly recommend MFA based on the excellent service I received from you. Well done, Pranisha, and thank you once again! Kind regards, Mark De Vil
1 reviews | Active since Aug 2017
Outstanding Customer Service from Pranisha at MFA!
Outstanding Customer Service from Pranisha at MFA! I would like to express my sincere appreciation to Pranisha from MFA for her exceptional customer service. From the beginning, Pranisha has been incredibly friendly, professional, helpful and accommodating. She kept me updated throughout the purchasing and delivery process, responded promptly to my questions and genuinely made me feel like a valued customer. It is refreshing to deal with someone who takes pride in their work and understands the importance of customer satisfaction. My TV was delivered as promised, and the entire experience was a pleasure. Pranisha, thank you for going the extra mile. You are a true asset to MFA, and your dedication deserves recognition! I would gladly recommend MFA based on the excellent service I received from you. Well done, Pranisha, and thank you once again! Kind regards, Mark De Vil
1 reviews | Active since Feb 2025
Bad experience I am very disappointed 🚮
Very bad experience I ordered a stove online they didn't say it was out of stock they took my money i waited a week still nothing from them the following week I called them they told me the stove is out of stock they have ordered it I must wait and I shouldn't come to the shop until I receive an email to say it's ready for collection I then requested a refund becouse I can't wait another 3rd week even the refund they said they will take 5% ***? Whose fault is it? Why must I get a penalty for an item that never even made it to my house and the refund the said it will take 7/10 working days I get that but the 5% penalty what is for? It's not my fault they failed to deliver the item I am regretting to ever purchase anything from them and I would hate for them to do this to other customers it is wrong. Also even in store the lady called Sne was useless please provide her with customer service training she has none🚮
1 reviews | Active since Feb 2025
Bad experience I am very disappointed 🚮
Very bad experience I ordered a stove online they didn't say it was out of stock they took my money i waited a week still nothing from them the following week I called them they told me the stove is out of stock they have ordered it I must wait and I shouldn't come to the shop until I receive an email to say it's ready for collection I then requested a refund becouse I can't wait another 3rd week even the refund they said they will take 5% ***? Whose fault is it? Why must I get a penalty for an item that never even made it to my house and the refund the said it will take 7/10 working days I get that but the 5% penalty what is for? It's not my fault they failed to deliver the item I am regretting to ever purchase anything from them and I would hate for them to do this to other customers it is wrong. Also even in store the lady called Sne was useless please provide her with customer service training she has none🚮
1 reviews | Active since Oct 2026
Excellent *** Service from Pranisha
I recently purchased a Smeg kettle and toaster from MFA Online, and I am extremely happy with the excellent service I received. A special thank you to Pranisha Jamond who assisted me on three separate occasions throughout my purchase. She was consistently helpful, patient, friendly, and professional, and she made the entire process so much easier and more enjoyable. It is truly refreshing to receive such outstanding *** service, with someone who is willing to go the extra mile to assist a customer. Her dedication and helpful attitude made a lasting impression on me. Thank you to MFA Online for the wonderful service and for having such a dedicated member of your team. Excellent service like this deserves to be recognised and appreciated. I would definitely recommend MFA Online and Pranisha Jamond!
1 reviews | Active since Oct 2026
Excellent *** Service from Pranisha
I recently purchased a Smeg kettle and toaster from MFA Online, and I am extremely happy with the excellent service I received. A special thank you to Pranisha Jamond who assisted me on three separate occasions throughout my purchase. She was consistently helpful, patient, friendly, and professional, and she made the entire process so much easier and more enjoyable. It is truly refreshing to receive such outstanding *** service, with someone who is willing to go the extra mile to assist a customer. Her dedication and helpful attitude made a lasting impression on me. Thank you to MFA Online for the wonderful service and for having such a dedicated member of your team. Excellent service like this deserves to be recognised and appreciated. I would definitely recommend MFA Online and Pranisha Jamond!
1 reviews | Active since Feb 2024
Extremely Disappointing Service from MFA Chatsworth – Exceptional Service from Pranisha!
I recently purchased a couch online from MFA Multi Furniture and Appliances, and unfortunately, my experience with the Chatsworth branch was nothing short of disappointing. Firstly, the staff at the Chatsworth branch were extremely unprofessional, with a complete lack of customer service and basic communication skills. When collecting my couch, nobody even bothered to ask for my order number to verify the collection. This raises serious concerns about their procedures and professionalism. To make matters worse, the couch I purchased did not fit into the intended space because the dimensions advertised on the website were either incorrect or not clearly specified. When I contacted the Chatsworth branch to explain the situation, I was simply told that they could not assist me because it was an online purchase. There was absolutely no effort to help, offer guidance, or even direct me towards a possible solution. This is unacceptable, especially considering that the Chatsworth branch represents the very same company I purchased from! However, I must give credit where it is genuinely deserved. I contacted MFA's online department and was fortunate enough to deal with Pranisha, who was absolutely exceptional. She consistently followed up with me, called me regularly, kept me informed, and genuinely made an effort to find a solution. Her dedication, professionalism, communication, and willingness to assist gave me hope that the situation could be resolved. Pranisha is exactly the kind of employee MFA should be recognising, rewarding, and promoting. She understands the importance of customer service and represents the company in a way that builds trust and encourages customers to return. To MFA management: Please take a serious look at how your Chatsworth branch is being operated. Your business is potentially losing customers, repeat sales, and recommendations because of the poor attitude, lack of professionalism, and inadequate customer service at this branch. It is incredibly frustrating when one department works so hard to maintain customer relationships while another damages the company's reputation through poor service. Invest in proper staff training, improve your customer service standards, and recognise employees like Pranisha who are genuinely making a difference. I sincerely hope management takes this feedback seriously. MFA has the potential to deliver a great customer experience, but that requires consistent service across every branch. A massive thank you to Pranisha for going above and beyond. MFA needs more employees like you!
1 reviews | Active since Feb 2024
Extremely Disappointing Service from MFA Chatsworth – Exceptional Service from Pranisha!
I recently purchased a couch online from MFA Multi Furniture and Appliances, and unfortunately, my experience with the Chatsworth branch was nothing short of disappointing. Firstly, the staff at the Chatsworth branch were extremely unprofessional, with a complete lack of customer service and basic communication skills. When collecting my couch, nobody even bothered to ask for my order number to verify the collection. This raises serious concerns about their procedures and professionalism. To make matters worse, the couch I purchased did not fit into the intended space because the dimensions advertised on the website were either incorrect or not clearly specified. When I contacted the Chatsworth branch to explain the situation, I was simply told that they could not assist me because it was an online purchase. There was absolutely no effort to help, offer guidance, or even direct me towards a possible solution. This is unacceptable, especially considering that the Chatsworth branch represents the very same company I purchased from! However, I must give credit where it is genuinely deserved. I contacted MFA's online department and was fortunate enough to deal with Pranisha, who was absolutely exceptional. She consistently followed up with me, called me regularly, kept me informed, and genuinely made an effort to find a solution. Her dedication, professionalism, communication, and willingness to assist gave me hope that the situation could be resolved. Pranisha is exactly the kind of employee MFA should be recognising, rewarding, and promoting. She understands the importance of customer service and represents the company in a way that builds trust and encourages customers to return. To MFA management: Please take a serious look at how your Chatsworth branch is being operated. Your business is potentially losing customers, repeat sales, and recommendations because of the poor attitude, lack of professionalism, and inadequate customer service at this branch. It is incredibly frustrating when one department works so hard to maintain customer relationships while another damages the company's reputation through poor service. Invest in proper staff training, improve your customer service standards, and recognise employees like Pranisha who are genuinely making a difference. I sincerely hope management takes this feedback seriously. MFA has the potential to deliver a great customer experience, but that requires consistent service across every branch. A massive thank you to Pranisha for going above and beyond. MFA needs more employees like you!