Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price Home is described as a brand with appealing, affordable homeware ranges undermined by severe breakdowns in online fulfilment and post purchase support. Customers consistently report orders that never arrive, refunds chased for weeks, and account errors that damage credit records. A recurring counterpoint is warm, resourceful in store staff who are named and celebrated, showing the service potential exists.
Top Strengths:
- •Customer Service & Support: Individual employees such as Ellen, Thulani, Sabina, Anele and Senzeko are singled out for sourcing stock from other branches and wrapping gifts. These moments sit against widespread reports of dismissive managers, unanswered store phones and abruptly ended WhatsApp chats.
Replied to 88% of negative reviews
Reply time on negative reviews: 59h 7m
TrustIndex
2.5
Ranking
#10
in Furniture & Home
Reply Time
56h 22m
NPS Score
-78
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 59h 7m
Nov '25 - Oct '26
Frequently Asked Questions About Mr Price Home
What do customers say about Mr Price Home?
Based on recent customer reviews, Mr Price Home is described as a brand with appealing, affordable homeware ranges undermined by severe breakdowns in online fulfilment and post purchase support. Customers consistently report orders that never arrive, refunds chased for weeks, and account errors that damage credit records. A recurring counterpoint is warm, resourceful in store staff who are named and celebrated, showing the service potential exists.
What is Mr Price Home's biggest strength?
Mr Price Home's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Individual employees such as Ellen, Thulani, Sabina, Anele and Senzeko are singled out for sourcing stock from other branches and wrapping gifts. These moments sit against widespread reports of dismissive managers, unanswered store phones and abruptly ended WhatsApp chats.
What are the most common complaints about Mr Price Home?
The most common complaint about Mr Price Home, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Recurring themes include duplicate charges on store accounts, payments made in store later reflecting as arrears and credit bureau listings, refused RCS cards and app scan to pay, plus surname and ID checks that force repeat trips.
How does Mr Price Home compare to other Furniture & Home companies?
Mr Price Home scores 1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Customer Service (1.5); their weakest is Returns & Warranty (0.7). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is Mr Price Home trustworthy?
Mr Price Home has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 59 hours 7 min. Hellopeter has tracked Mr Price Home across 3,281 total reviews. How is the TrustIndex calculated? →
Recent reviews (182)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2019
MR PRICE - ACCOUNTS & ITC
So, I paid my account in full. To my surprise was listed as a not paid account on ITC for October - When I contacted their accounts department, I was informed that I had to pay R16.00 which was due 30/09/2026 this is made up of Mr Price charges - customer protection plan 1 R10.50 and lost card protection 6.50 and was factually advised that they have to report this. sure, I'm with you there but for goodness' sake R16.00 rand, instead of listing a client as a bad payer could they not have sent an SMS to advise. But they will rather mess with your credit score for R16.00 than actually be a bit proactive. these huge enterprises / companies don't care about stupid amounts and will never put an excellent report when you always pay more .... totally ridiculous
1 reviews | Active since Jan 2019
MR PRICE - ACCOUNTS & ITC
So, I paid my account in full. To my surprise was listed as a not paid account on ITC for October - When I contacted their accounts department, I was informed that I had to pay R16.00 which was due 30/09/2026 this is made up of Mr Price charges - customer protection plan 1 R10.50 and lost card protection 6.50 and was factually advised that they have to report this. sure, I'm with you there but for goodness' sake R16.00 rand, instead of listing a client as a bad payer could they not have sent an SMS to advise. But they will rather mess with your credit score for R16.00 than actually be a bit proactive. these huge enterprises / companies don't care about stupid amounts and will never put an excellent report when you always pay more .... totally ridiculous
1 reviews | Active since May 2011
No delivery and no refund
(Allegedly) delivered my package to the wrong address (even provided me the incorrect GPS coordinates, not the Pargo pickup I selected but some random address in an industrial area) and is not responding to my numerous phone calls and *** requesting a refund. I'm at my wits end and have never experienced this terrible service, will for certain never order from them again and advise everyone I know to not do so either.
1 reviews | Active since May 2011
No delivery and no refund
(Allegedly) delivered my package to the wrong address (even provided me the incorrect GPS coordinates, not the Pargo pickup I selected but some random address in an industrial area) and is not responding to my numerous phone calls and *** requesting a refund. I'm at my wits end and have never experienced this terrible service, will for certain never order from them again and advise everyone I know to not do so either.
1 reviews | Active since Dec 2023
Worse online service and total *******
They advertise things and then rip you off by saying the are out of stock, instead of refunding you they offer a voucher. Who said I wanted a voucher, I want my money back. Paid R400 for delivery only to be told items are out of stock and my delivery was split, asked them to cancel the other order as well but was advised that it was out for delivery without even getting notification on the progress
1 reviews | Active since Dec 2023
Worse online service and total *******
They advertise things and then rip you off by saying the are out of stock, instead of refunding you they offer a voucher. Who said I wanted a voucher, I want my money back. Paid R400 for delivery only to be told items are out of stock and my delivery was split, asked them to cancel the other order as well but was advised that it was out for delivery without even getting notification on the progress
1 reviews | Active since Sept 2016
Mr Price -Less: Because you get exactly what you paid for...basically nothing.
The P in Mr Price must stem from Pathetic, the first retailer who actually doesn't want to make money, and also alienate customers. Bravo for the worst service . i placed an order , only to be told there is no stock, and yet when immediately went to the website , low and behold all the items orders not delivered are available for purchase? So additional to Not providing a service, dishonesty, lying and carelessness seems to the ethos of mr Price . may Price reap what it sows, wrt customer respect. WELL DONE : MR. PATHETIC RETAILER INVOLVING **** ECOMMERCE
1 reviews | Active since Sept 2016
Mr Price -Less: Because you get exactly what you paid for...basically nothing.
The P in Mr Price must stem from Pathetic, the first retailer who actually doesn't want to make money, and also alienate customers. Bravo for the worst service . i placed an order , only to be told there is no stock, and yet when immediately went to the website , low and behold all the items orders not delivered are available for purchase? So additional to Not providing a service, dishonesty, lying and carelessness seems to the ethos of mr Price . may Price reap what it sows, wrt customer respect. WELL DONE : MR. PATHETIC RETAILER INVOLVING **** ECOMMERCE
1 reviews | Active since Mar 2025
Delayed Couch Delivery and Conflicting Delivery Updates
We placed an online order for a couch on 4 October 2026, with a stated delivery timeframe of 7 business days. Today is 19 October 2026, and we are still waiting for delivery. What has made the experience particularly frustrating is the inconsistent communication throughout the process. Last week, after following up, we were advised that there were warehouse system issues preventing the order from being processed. Thereafter, we were informed that the order had been handed over to the couriers, and we subsequently received *** confirming that it was out for delivery. Naturally, we were excited and made ourselves available, believing that the long-awaited delivery was finally happening. Unfortunately, just when we thought there was progress, we received yet another communication today advising that the order is only now en route to Gauteng, and that the courier will contact us to arrange delivery. This entire experience has been incredibly disappointing. The delivery timeline has already exceeded the promised 7 business days, and we have been given several conflicting updates regarding the whereabouts and status of our order. At this point, we would appreciate a clear and honest update on exactly where the couch is, when it will be delivered, and what is being done to prioritise the order given the delays already experienced.
1 reviews | Active since Mar 2025
Delayed Couch Delivery and Conflicting Delivery Updates
We placed an online order for a couch on 4 October 2026, with a stated delivery timeframe of 7 business days. Today is 19 October 2026, and we are still waiting for delivery. What has made the experience particularly frustrating is the inconsistent communication throughout the process. Last week, after following up, we were advised that there were warehouse system issues preventing the order from being processed. Thereafter, we were informed that the order had been handed over to the couriers, and we subsequently received *** confirming that it was out for delivery. Naturally, we were excited and made ourselves available, believing that the long-awaited delivery was finally happening. Unfortunately, just when we thought there was progress, we received yet another communication today advising that the order is only now en route to Gauteng, and that the courier will contact us to arrange delivery. This entire experience has been incredibly disappointing. The delivery timeline has already exceeded the promised 7 business days, and we have been given several conflicting updates regarding the whereabouts and status of our order. At this point, we would appreciate a clear and honest update on exactly where the couch is, when it will be delivered, and what is being done to prioritise the order given the delays already experienced.
1 reviews | Active since Oct 2018
No Info or updates
Have been trying to find out where my online order is? Or who the courier is, your systems are out dated and information displayed is terrible. One cant see any update on your order, I need to ensure I have some one home to assist with bringing the order upstairs as it is not a small item? your chat line has you waiting for ever, really. I would think for such a big company that you would actually ensure that your onlike service would be easy to track an item or view what is happening.
1 reviews | Active since Oct 2018
No Info or updates
Have been trying to find out where my online order is? Or who the courier is, your systems are out dated and information displayed is terrible. One cant see any update on your order, I need to ensure I have some one home to assist with bringing the order upstairs as it is not a small item? your chat line has you waiting for ever, really. I would think for such a big company that you would actually ensure that your onlike service would be easy to track an item or view what is happening.
1 reviews | Active since Sept 2014
Dissapointed with mr price refund process
I placed an order on the 13th on the mr price app and i kept getting ab error when tryibg to pay. Then igot 2 notifications as 2 orders went through for the same items . I thsn called customer care on the morning of the 14th and asked for one to be cancelled. They saud the cancellation has been processed and refun will be received within 3-5days. Why should wait so long for my refund when it didnt take that long for the money to go off my account. I need my refund immediately
1 reviews | Active since Sept 2014
Dissapointed with mr price refund process
I placed an order on the 13th on the mr price app and i kept getting ab error when tryibg to pay. Then igot 2 notifications as 2 orders went through for the same items . I thsn called customer care on the morning of the 14th and asked for one to be cancelled. They saud the cancellation has been processed and refun will be received within 3-5days. Why should wait so long for my refund when it didnt take that long for the money to go off my account. I need my refund immediately
1 reviews | Active since Oct 2026
Did not receive my order (R1000)
Unbelievably out of date online service. I had ordered online from Mr Price (~R1000), had the incorrect delivery address. I assumed I had made some sort of mistake when writing out my delivery address, however upon confirming, no it was not the case. Mr Price had given the incorrect Delivery address to the courier who sent a courier to the incorrect location. I have sent 3 emails to Mr. Price at this point asking for a change to my delivery address or even just provide me an update regarding the order I was supposed to receive 2 weeks ago. Please go order someplace else, there are better weekly deals at Brand Clothing stores for much higher quality anyways.
1 reviews | Active since Oct 2026
Did not receive my order (R1000)
Unbelievably out of date online service. I had ordered online from Mr Price (~R1000), had the incorrect delivery address. I assumed I had made some sort of mistake when writing out my delivery address, however upon confirming, no it was not the case. Mr Price had given the incorrect Delivery address to the courier who sent a courier to the incorrect location. I have sent 3 emails to Mr. Price at this point asking for a change to my delivery address or even just provide me an update regarding the order I was supposed to receive 2 weeks ago. Please go order someplace else, there are better weekly deals at Brand Clothing stores for much higher quality anyways.