Based on recent customer reviews, Motus VW attracts heavy criticism across its dealership network, with Fourways, Bloemfontein, East Rand, Midrand and Vereeniging branches named most often. Customers report undelivered spare keys, undisclosed accident damage on MasterCar certified vehicles, repeat misdiagnosis in the workshop, billing and refund disputes, and safety worries discovered after servicing. The dominant frustration is silence, with promised callbacks from service managers and dealer principals never arriving. A smaller group praises individual consultants and technicians for clear communication, fair trade-in deals and quick problem solving.
TrustIndex
2.5
NPS Score
-64
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Motus VW
What do customers say about Motus VW?
Based on recent customer reviews, Motus VW attracts heavy criticism across its dealership network, with Fourways, Bloemfontein, East Rand, Midrand and Vereeniging branches named most often. Customers report undelivered spare keys, undisclosed accident damage on MasterCar certified vehicles, repeat misdiagnosis in the workshop, billing and refund disputes, and safety worries discovered after servicing. The dominant frustration is silence, with promised callbacks from service managers and dealer principals never arriving. A smaller group praises individual consultants and technicians for clear communication, fair trade-in deals and quick problem solving.
Is Motus VW trustworthy?
Motus VW has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Motus VW across 664 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2016
Motus VW Edenvale
I Called VW Edendale due to leak on my coolant and error on my dashboard. Mrs. Karen immediately assisted me with the booking of my scirocco R even though this was done Saturday later afternoon (after hours). Monday brought the car in for it to be checked and see what the issue good be. Mrs. Karen, the Technician and Mr. Shalem always providing me with feedback on my car. Its hard to find a place where they care about your car and want it to be on road perfectly. They found 2 broken parts while fixing my initial problem which i am so grateful for such. When i came to collect my car the team was super helpful showed me the parts that were changed (The parts that were damaged). From previous experiences i have had with other VW Bruma where i pay and claim from maintenance plan parts yet they were put on other cars this meant alot to me seeing what was changed. My Scirocco R is running like new now and super happy with the team, service and feedback from them. Will always support Motus Vw Edenvale cause they make you feel at home and show love your car regardless if its an R or lowest spec model like a polo. If i could give 10 stars i would. Highly recommend to anyone this dealership
1 reviews | Active since Nov 2016
Motus VW Edenvale
I Called VW Edendale due to leak on my coolant and error on my dashboard. Mrs. Karen immediately assisted me with the booking of my scirocco R even though this was done Saturday later afternoon (after hours). Monday brought the car in for it to be checked and see what the issue good be. Mrs. Karen, the Technician and Mr. Shalem always providing me with feedback on my car. Its hard to find a place where they care about your car and want it to be on road perfectly. They found 2 broken parts while fixing my initial problem which i am so grateful for such. When i came to collect my car the team was super helpful showed me the parts that were changed (The parts that were damaged). From previous experiences i have had with other VW Bruma where i pay and claim from maintenance plan parts yet they were put on other cars this meant alot to me seeing what was changed. My Scirocco R is running like new now and super happy with the team, service and feedback from them. Will always support Motus Vw Edenvale cause they make you feel at home and show love your car regardless if its an R or lowest spec model like a polo. If i could give 10 stars i would. Highly recommend to anyone this dealership
1 reviews | Active since Jan 2019
EXTREMELY DISAPPOINTING EXPERIENCE WITH MOTUS VW EDENVALE
I purchased a Volkswagen GTI from Motus VW Edenvale in early May 2026, and this has been one of the most frustrating and disappointing experiences I have ever had with a vehicle dealership. The problems with the car started from day one. I reported the issues to VW Edenvale and returned the vehicle to them for repairs. They have had multiple opportunities to investigate and repair the vehicle. They have attempted different repairs and even performed a system update, yet the problems have still not been resolved. At this point, I have barely driven the car for more than a month since purchasing it in May because the vehicle has spent such a significant amount of time with VW Edenvale for repairs. The dealership itself eventually acknowledged that the situation needed a different solution and told me that I would be given a new vehicle. Since June, I have been waiting for this to happen. Every time I ask for an update, I am given another delay. "We will call you in two weeks." Then it becomes: "We will call you next week." Then another week passes. Then another promise. It is now November, and I am still waiting. Let that sink in: I purchased the vehicle in May, and months later I still do not have a properly resolved vehicle. I have been patient. I have communicated with them. I have repeatedly gone to the dealership myself to follow up because I am the one who has had to keep pushing for answers. I have given them more than enough time to resolve the matter. Yesterday, I went to VW Edenvale again because I had reached my limit. After months of waiting, I demanded that they honour what I had been told and provide me with the replacement vehicle. Instead of resolving the matter, they called the police on me. Yes — VW Edenvale called the police while I was at their dealership demanding answers about a vehicle I purchased from them and a replacement vehicle they had told me I would receive. I find that absolutely unacceptable. I was not there for the first time. I have been going back and forth with this dealership for months. I was there because I am still waiting for a resolution to a problem that I reported from the beginning and that they have been unable to fix. What makes this even more frustrating is the difference between the treatment I received when I was buying the car and the treatment I have received after the sale. When they wanted my business, there were no delays. The purchase was done. But once problems started, suddenly everything became "next week" or "in two weeks." A vehicle is a major purchase. I did not buy this car so that it could sit at the dealership for months while I repeatedly chase people for answers. I want to be very clear: I am not complaining because a vehicle developed a problem. Problems can happen with vehicles. My complaint is about how Motus VW Edenvale has handled the situation, the length of time this has taken, the repeated delays, the lack of a proper resolution and now the decision to involve the police when I came to the dealership demanding answers. I have been patient for months. My patience should not be mistaken for acceptance. I paid for a GTI. I expected to receive a vehicle that I could actually use and a dealership that would stand behind the product when something went wrong. Instead, I have spent months without properly having the vehicle I paid for and have had to repeatedly chase the dealership for a solution. Motus VW Edenvale needs to take responsibility and resolve this matter. I am still demanding a proper resolution — either the replacement vehicle I was promised or an appropriate refund. This has been an incredibly disappointing experience, and based on my experience, I would think very carefully before purchasing a vehicle from this dealership. I came to VW Edenvale as a paying customer. I expected to be treated like one!
1 reviews | Active since Jan 2019
EXTREMELY DISAPPOINTING EXPERIENCE WITH MOTUS VW EDENVALE
I purchased a Volkswagen GTI from Motus VW Edenvale in early May 2026, and this has been one of the most frustrating and disappointing experiences I have ever had with a vehicle dealership. The problems with the car started from day one. I reported the issues to VW Edenvale and returned the vehicle to them for repairs. They have had multiple opportunities to investigate and repair the vehicle. They have attempted different repairs and even performed a system update, yet the problems have still not been resolved. At this point, I have barely driven the car for more than a month since purchasing it in May because the vehicle has spent such a significant amount of time with VW Edenvale for repairs. The dealership itself eventually acknowledged that the situation needed a different solution and told me that I would be given a new vehicle. Since June, I have been waiting for this to happen. Every time I ask for an update, I am given another delay. "We will call you in two weeks." Then it becomes: "We will call you next week." Then another week passes. Then another promise. It is now November, and I am still waiting. Let that sink in: I purchased the vehicle in May, and months later I still do not have a properly resolved vehicle. I have been patient. I have communicated with them. I have repeatedly gone to the dealership myself to follow up because I am the one who has had to keep pushing for answers. I have given them more than enough time to resolve the matter. Yesterday, I went to VW Edenvale again because I had reached my limit. After months of waiting, I demanded that they honour what I had been told and provide me with the replacement vehicle. Instead of resolving the matter, they called the police on me. Yes — VW Edenvale called the police while I was at their dealership demanding answers about a vehicle I purchased from them and a replacement vehicle they had told me I would receive. I find that absolutely unacceptable. I was not there for the first time. I have been going back and forth with this dealership for months. I was there because I am still waiting for a resolution to a problem that I reported from the beginning and that they have been unable to fix. What makes this even more frustrating is the difference between the treatment I received when I was buying the car and the treatment I have received after the sale. When they wanted my business, there were no delays. The purchase was done. But once problems started, suddenly everything became "next week" or "in two weeks." A vehicle is a major purchase. I did not buy this car so that it could sit at the dealership for months while I repeatedly chase people for answers. I want to be very clear: I am not complaining because a vehicle developed a problem. Problems can happen with vehicles. My complaint is about how Motus VW Edenvale has handled the situation, the length of time this has taken, the repeated delays, the lack of a proper resolution and now the decision to involve the police when I came to the dealership demanding answers. I have been patient for months. My patience should not be mistaken for acceptance. I paid for a GTI. I expected to receive a vehicle that I could actually use and a dealership that would stand behind the product when something went wrong. Instead, I have spent months without properly having the vehicle I paid for and have had to repeatedly chase the dealership for a solution. Motus VW Edenvale needs to take responsibility and resolve this matter. I am still demanding a proper resolution — either the replacement vehicle I was promised or an appropriate refund. This has been an incredibly disappointing experience, and based on my experience, I would think very carefully before purchasing a vehicle from this dealership. I came to VW Edenvale as a paying customer. I expected to be treated like one!
1 reviews | Active since Feb 2018
Dishonest Dealership
Bought a car FROM Motus VW Midrand which cash price included registration & lecensing. But these people didn't even get me a disc & now I cnt renew @the post office of Natis online as I am forced to personally go to the traffic department. This despite having being charged for this service. These people are ******
1 reviews | Active since Feb 2018
Dishonest Dealership
Bought a car FROM Motus VW Midrand which cash price included registration & lecensing. But these people didn't even get me a disc & now I cnt renew @the post office of Natis online as I am forced to personally go to the traffic department. This despite having being charged for this service. These people are ******
1 reviews | Active since Apr 2024
VW Lindsaysaker Fourways Gross Negligence
I took my car for a service to VW Lindsaysaker months back. 2 weeks ago I took my car to get the brake pads changed as the mechanic starts to work on the tyres he tells me my left front tyre has been loose for months I should be grateful to still be alive mind you I was even pregnant at the time. I called VW to inform them of this and I was told the service manager will call me back. Till today I received no call from the said manager.
1 reviews | Active since Apr 2024
VW Lindsaysaker Fourways Gross Negligence
I took my car for a service to VW Lindsaysaker months back. 2 weeks ago I took my car to get the brake pads changed as the mechanic starts to work on the tyres he tells me my left front tyre has been loose for months I should be grateful to still be alive mind you I was even pregnant at the time. I called VW to inform them of this and I was told the service manager will call me back. Till today I received no call from the said manager.
1 reviews | Active since Nov 2012
POOR SERVICE VW STONERIDGE
VW Greenstone. Poor Service all around. I took delivery of our new company VW caddy t3 weeks ago and despite the fact that we are very happy with the car there are a couple of comments I need to state In over 35 years of buying new and 2nd hand cars from various manufacturers this is the first time that we did not receive a gift thank you basket etc. It may seem trivial but I do find it highly unusual and disappointing. When I told Daniel about this, I was offered 2 VW caps. That’s really a poor attempt at rectifying. It may seem petty but left a mark. Secondly when I collected the car there was less than ¼ tank petrol. Again this is the first time this has happened to me. Thirdly I was also disappointed that there were no protector mats for the driver and passenger feet. Not sure if this is an optional extra but again, we were never made aware of this I was sent a email over 2 weeks ago telling me that someone was going to contact me and alas still waiting... All in all for me this was a negative experience and will not use their dealership again for purchases or servicing.
1 reviews | Active since Nov 2012
POOR SERVICE VW STONERIDGE
VW Greenstone. Poor Service all around. I took delivery of our new company VW caddy t3 weeks ago and despite the fact that we are very happy with the car there are a couple of comments I need to state In over 35 years of buying new and 2nd hand cars from various manufacturers this is the first time that we did not receive a gift thank you basket etc. It may seem trivial but I do find it highly unusual and disappointing. When I told Daniel about this, I was offered 2 VW caps. That’s really a poor attempt at rectifying. It may seem petty but left a mark. Secondly when I collected the car there was less than ¼ tank petrol. Again this is the first time this has happened to me. Thirdly I was also disappointed that there were no protector mats for the driver and passenger feet. Not sure if this is an optional extra but again, we were never made aware of this I was sent a email over 2 weeks ago telling me that someone was going to contact me and alas still waiting... All in all for me this was a negative experience and will not use their dealership again for purchases or servicing.
1 reviews | Active since May 2019
Headline: Reckless driving by driver of MX82WH GP and complete lack of accountability
I am posting this to bring urgent attention to a severe safety and customer service issue regarding a driver operating a Motus VW East Rand Mall vehicle with the registration MX82WH GP. On 24 July 2026 at approximately 15:57, I witnessed this vehicle driving extremely recklessly along Atlas Road and onto the N12 towards Great North. The driver nearly caused at least five major accidents due to dangerous maneuvers on a busy public road. When I called the company immediately afterward to report this dangerous behavior, the receptionist flatly refused to transfer my call to a manager or take down the details of the incident. It is incredibly concerning that a company shows such a total disregard for public safety and employee accountability. Indifference of this level—both on the road and over the phone—reflects very poorly on your business operations. I certainly will never utilize your services, and I strongly advise others to consider how little this management team values basic responsibility and safety.
1 reviews | Active since May 2019
Headline: Reckless driving by driver of MX82WH GP and complete lack of accountability
I am posting this to bring urgent attention to a severe safety and customer service issue regarding a driver operating a Motus VW East Rand Mall vehicle with the registration MX82WH GP. On 24 July 2026 at approximately 15:57, I witnessed this vehicle driving extremely recklessly along Atlas Road and onto the N12 towards Great North. The driver nearly caused at least five major accidents due to dangerous maneuvers on a busy public road. When I called the company immediately afterward to report this dangerous behavior, the receptionist flatly refused to transfer my call to a manager or take down the details of the incident. It is incredibly concerning that a company shows such a total disregard for public safety and employee accountability. Indifference of this level—both on the road and over the phone—reflects very poorly on your business operations. I certainly will never utilize your services, and I strongly advise others to consider how little this management team values basic responsibility and safety.
1 reviews | Active since Jul 2026
VW VEREENIGING IS A ****
I took my car in for repairs and paid R4800 then my car came back with the same problem, I then notified them and asked for a diagnosis report which they failed to issue. I took my car back in and they denied that I had booked the car the for the same problem and was rebooked. They finally diagnosed the car and the part came from Germany and I paid an amount of R30000 deposit for it and the car went back in and then I had to pay for the car service which it cost me an additional of R7000. I went to fetch the car and had to pay an outstanding amount of R34 000. After the car came back I started to experience issues that were not there in the beginning and the initial problems are still there. I took the car back in again and now they are saying I must pay R52000 to have it fixed. I don't how they missed the faults to begin with as if you take your car in the should be able to see all those faults instead of the incompetency I'm experiencing.
1 reviews | Active since Jul 2026
VW VEREENIGING IS A ****
I took my car in for repairs and paid R4800 then my car came back with the same problem, I then notified them and asked for a diagnosis report which they failed to issue. I took my car back in and they denied that I had booked the car the for the same problem and was rebooked. They finally diagnosed the car and the part came from Germany and I paid an amount of R30000 deposit for it and the car went back in and then I had to pay for the car service which it cost me an additional of R7000. I went to fetch the car and had to pay an outstanding amount of R34 000. After the car came back I started to experience issues that were not there in the beginning and the initial problems are still there. I took the car back in again and now they are saying I must pay R52000 to have it fixed. I don't how they missed the faults to begin with as if you take your car in the should be able to see all those faults instead of the incompetency I'm experiencing.
1 reviews | Active since Jul 2026
Terrible After-Sales Service
We purchased a vehicle from VW Lindsay Saker Fourways in 2023, and the buying process was smooth from start to finish. We were assisted by Warwick, who provided excellent service throughout the purchase. Unfortunately, the dealership’s after-sales service has been extremely disappointing. To this day, we have still not received the vehicle’s spare key. We even visited the dealership to follow up, but no one was willing to assist us properly. We were simply told that Warwick no longer works there and that they could not trace the whereabouts of the spare key. While the sales experience was excellent, the lack of accountability and poor after-sales support has left us very disappointed. Customers should not have to chase unresolved issues years after purchasing a vehicle.
1 reviews | Active since Jul 2026
Terrible After-Sales Service
We purchased a vehicle from VW Lindsay Saker Fourways in 2023, and the buying process was smooth from start to finish. We were assisted by Warwick, who provided excellent service throughout the purchase. Unfortunately, the dealership’s after-sales service has been extremely disappointing. To this day, we have still not received the vehicle’s spare key. We even visited the dealership to follow up, but no one was willing to assist us properly. We were simply told that Warwick no longer works there and that they could not trace the whereabouts of the spare key. While the sales experience was excellent, the lack of accountability and poor after-sales support has left us very disappointed. Customers should not have to chase unresolved issues years after purchasing a vehicle.