Terrible After-Sales Service

We purchased a vehicle from VW Lindsay Saker Fourways in 2023, and the buying process was smooth from start to finish. We were assisted by Warwick, who provided excellent service throughout the purchase.

Unfortunately, the dealership’s after-sales service has been extremely disappointing. To this day, we have still not received the vehicle’s spare key. We even visited the dealership to follow up, but no one was willing to assist us properly. We were simply told that Warwick no longer works there and that they could not trace the whereabouts of the spare key.

While the sales experience was excellent, the lack of accountability and poor after-sales support has left us very disappointed. Customers should not have to chase unresolved issues years after purchasing a vehicle.