EXTREMELY DISAPPOINTING EXPERIENCE WITH MOTUS VW EDENVALE

I purchased a Volkswagen GTI from Motus VW Edenvale in early May 2026, and this has been one of the most frustrating and disappointing experiences I have ever had with a vehicle dealership.

The problems with the car started from day one. I reported the issues to VW Edenvale and returned the vehicle to them for repairs. They have had multiple opportunities to investigate and repair the vehicle. They have attempted different repairs and even performed a system update, yet the problems have still not been resolved.

At this point, I have barely driven the car for more than a month since purchasing it in May because the vehicle has spent such a significant amount of time with VW Edenvale for repairs.

The dealership itself eventually acknowledged that the situation needed a different solution and told me that I would be given a new vehicle. Since June, I have been waiting for this to happen.

Every time I ask for an update, I am given another delay.

"We will call you in two weeks."

Then it becomes:

"We will call you next week."

Then another week passes.

Then another promise.

It is now November, and I am still waiting.

Let that sink in: I purchased the vehicle in May, and months later I still do not have a properly resolved vehicle.

I have been patient. I have communicated with them. I have repeatedly gone to the dealership myself to follow up because I am the one who has had to keep pushing for answers. I have given them more than enough time to resolve the matter.

Yesterday, I went to VW Edenvale again because I had reached my limit. After months of waiting, I demanded that they honour what I had been told and provide me with the replacement vehicle.

Instead of resolving the matter, they called the police on me.

Yes — VW Edenvale called the police while I was at their dealership demanding answers about a vehicle I purchased from them and a replacement vehicle they had told me I would receive.

I find that absolutely unacceptable.

I was not there for the first time. I have been going back and forth with this dealership for months. I was there because I am still waiting for a resolution to a problem that I reported from the beginning and that they have been unable to fix.

What makes this even more frustrating is the difference between the treatment I received when I was buying the car and the treatment I have received after the sale.

When they wanted my business, there were no delays.

The purchase was done.

But once problems started, suddenly everything became "next week" or "in two weeks."

A vehicle is a major purchase. I did not buy this car so that it could sit at the dealership for months while I repeatedly chase people for answers.

I want to be very clear: I am not complaining because a vehicle developed a problem. Problems can happen with vehicles. My complaint is about how Motus VW Edenvale has handled the situation, the length of time this has taken, the repeated delays, the lack of a proper resolution and now the decision to involve the police when I came to the dealership demanding answers.

I have been patient for months. My patience should not be mistaken for acceptance.

I paid for a GTI. I expected to receive a vehicle that I could actually use and a dealership that would stand behind the product when something went wrong.

Instead, I have spent months without properly having the vehicle I paid for and have had to repeatedly chase the dealership for a solution.

Motus VW Edenvale needs to take responsibility and resolve this matter.

I am still demanding a proper resolution — either the replacement vehicle I was promised or an appropriate refund.

This has been an incredibly disappointing experience, and based on my experience, I would think very carefully before purchasing a vehicle from this dealership.

I came to VW Edenvale as a paying customer. I expected to be treated like one!