1 reviews | Active since Nov 2012
POOR SERVICE VW STONERIDGE
VW Greenstone. Poor Service all around. I took delivery of our new company VW caddy t3 weeks ago and despite the fact that we are very happy with the car there are a couple of comments I need to state In over 35 years of buying new and 2nd hand cars from various manufacturers this is the first time that we did not receive a gift thank you basket etc. It may seem trivial but I do find it highly unusual and disappointing. When I told Daniel about this, I was offered 2 VW caps. That’s really a poor attempt at rectifying. It may seem petty but left a mark. Secondly when I collected the car there was less than ¼ tank petrol. Again this is the first time this has happened to me. Thirdly I was also disappointed that there were no protector mats for the driver and passenger feet. Not sure if this is an optional extra but again, we were never made aware of this I was sent a email over 2 weeks ago telling me that someone was going to contact me and alas still waiting... All in all for me this was a negative experience and will not use their dealership again for purchases or servicing.
