Based on recent customer reviews, MotoVantage draws heavy criticism across its Scratch and Dent, Tyre and Rim, and service plan products sold through FNB, WesBank and dealerships. Customers repeatedly report rejected claims justified by 15cm scratch limits, vandalism exclusions or inflated repair quotes, alongside endless document requests and assessments made from photographs instead of physical inspections. Weak communication, unanswered callbacks and near impossible cancellations deepen the frustration. A small minority praise Motorite warranty handling, patient consultants and payouts settled within two days, showing capable service when claims actually progress.
Replied to 96% of negative reviews
Reply time on negative reviews: 22h 51m
TrustIndex
2.7
Ranking
#35
in Short Term Insurance
Reply Time
22h 2m
NPS Score
-72
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 22h 51m
Nov '25 - Oct '26
Frequently Asked Questions About MotoVantage
What do customers say about MotoVantage?
Based on recent customer reviews, MotoVantage draws heavy criticism across its Scratch and Dent, Tyre and Rim, and service plan products sold through FNB, WesBank and dealerships. Customers repeatedly report rejected claims justified by 15cm scratch limits, vandalism exclusions or inflated repair quotes, alongside endless document requests and assessments made from photographs instead of physical inspections. Weak communication, unanswered callbacks and near impossible cancellations deepen the frustration. A small minority praise Motorite warranty handling, patient consultants and payouts settled within two days, showing capable service when claims actually progress.
Is MotoVantage trustworthy?
MotoVantage has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 22 hours 51 min. Hellopeter has tracked MotoVantage across 182 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2014
Extremely Disappointing Claims Experience – FNB Tyre & Rim Cover
I am extremely disappointed with my experience with FNB Tyre & Rim Cover, administered by MotoVantage. After paying for this cover for over a year, my claim for a tyre that was stabbed while my vehicle was parked at Nando’s Midrand has been rejected on the basis of the “vandalism” exclusion. I was alerted by a car guard, immediately drove to safety on my run-flat tyres, and reported the incident first thing the following morning. What is particularly unacceptable is the apparent insinuation that I deliberately damaged my own tyre. The tyres in question are hardly a year old and are still relatively new. I have also owned the vehicle for approximately four years. Why would I deliberately stab my own nearly-new tyre and then submit a claim? If FNB/MotoVantage considers this vandalism, I expect them to provide a clear and substantiated basis for that conclusion—not simply cite an exclusion clause. This experience has completely undermined my confidence in the value of the cover I have been paying for with my hard-earned money. Insurance is supposed to provide protection and peace of mind, not leave loyal customers feeling dismissed when they need the very cover they have been paying for. I will be formally escalating this matter through the appropriate complaints channels. Furthermore, if this decision is not satisfactorily reviewed, I will be cancelling my MotoVantage insurance as well as other covers I currently hold with FNB. I am no longer prepared to support a service that has left me with this level of dissatisfaction and distrust. FNB/MotoVantage have seriously ruined my experience as a customer, and this is certainly not what I pay my hard-earned money for. I expect accountability, a proper review of my claim, and a fair resolution.
1 reviews | Active since Jan 2014
Extremely Disappointing Claims Experience – FNB Tyre & Rim Cover
I am extremely disappointed with my experience with FNB Tyre & Rim Cover, administered by MotoVantage. After paying for this cover for over a year, my claim for a tyre that was stabbed while my vehicle was parked at Nando’s Midrand has been rejected on the basis of the “vandalism” exclusion. I was alerted by a car guard, immediately drove to safety on my run-flat tyres, and reported the incident first thing the following morning. What is particularly unacceptable is the apparent insinuation that I deliberately damaged my own tyre. The tyres in question are hardly a year old and are still relatively new. I have also owned the vehicle for approximately four years. Why would I deliberately stab my own nearly-new tyre and then submit a claim? If FNB/MotoVantage considers this vandalism, I expect them to provide a clear and substantiated basis for that conclusion—not simply cite an exclusion clause. This experience has completely undermined my confidence in the value of the cover I have been paying for with my hard-earned money. Insurance is supposed to provide protection and peace of mind, not leave loyal customers feeling dismissed when they need the very cover they have been paying for. I will be formally escalating this matter through the appropriate complaints channels. Furthermore, if this decision is not satisfactorily reviewed, I will be cancelling my MotoVantage insurance as well as other covers I currently hold with FNB. I am no longer prepared to support a service that has left me with this level of dissatisfaction and distrust. FNB/MotoVantage have seriously ruined my experience as a customer, and this is certainly not what I pay my hard-earned money for. I expect accountability, a proper review of my claim, and a fair resolution.
1 reviews | Active since Nov 2023
Your word has no honour
I was so trusting of these people. My scratch and dent cover can't cover my scratch and dent. So instead they sent a technician to fix the tiniest stone chip that I don't even care about (I sent him away without fixing anything). Apparently that small stone chip costs the full cover limit; so they were never going to be able to fix any 15cm dent. As I write this I am waiting for my policy to be cancelled after being ignored for a week. I have been following up with my own airtime even though they said they'd call in 24-48hrs. Apparently a consultant will call with TS and C's for cancelling??? I hope this is not some money prison. I want out!
1 reviews | Active since Nov 2023
Your word has no honour
I was so trusting of these people. My scratch and dent cover can't cover my scratch and dent. So instead they sent a technician to fix the tiniest stone chip that I don't even care about (I sent him away without fixing anything). Apparently that small stone chip costs the full cover limit; so they were never going to be able to fix any 15cm dent. As I write this I am waiting for my policy to be cancelled after being ignored for a week. I have been following up with my own airtime even though they said they'd call in 24-48hrs. Apparently a consultant will call with TS and C's for cancelling??? I hope this is not some money prison. I want out!
1 reviews | Active since Apr 2024
Moto vantage is a **** and useless
Moto vantage is just a **** people!!!... It is very useless I have been told that they cover damages to miximum of R6000 but they can't even fix a damage a small damage on my front bumber that won't even cost R1000.. They telling me the bumper is torn and thats not true it's a small cut... I will advise people not to take this scratch and dent cover it's so useless
1 reviews | Active since Apr 2024
Moto vantage is a **** and useless
Moto vantage is just a **** people!!!... It is very useless I have been told that they cover damages to miximum of R6000 but they can't even fix a damage a small damage on my front bumber that won't even cost R1000.. They telling me the bumper is torn and thats not true it's a small cut... I will advise people not to take this scratch and dent cover it's so useless
1 reviews | Active since Jul 2026
Motovantage
After submitting claim for 2 tyres it was approved within 2 days and the staff was never rude towards me like people are mentioning on their comments even though I kept on making mistakes on the invoice they were very patientwithme. Sfiso Nhlapo is the one who sold me this policy and explained everything to me in language that I understand I hope motovantage can promote him.
1 reviews | Active since Jul 2026
Motovantage
After submitting claim for 2 tyres it was approved within 2 days and the staff was never rude towards me like people are mentioning on their comments even though I kept on making mistakes on the invoice they were very patientwithme. Sfiso Nhlapo is the one who sold me this policy and explained everything to me in language that I understand I hope motovantage can promote him.
1 reviews | Active since Jan 2020
Horrible service
Absolutely the worst experience with ******** people. If there was only a way to give 0 stars. I have a scratch dent plan with motor vantage. After I noticed a scratch on my back door I logged it with these fools. I was then asked for pictures which I have submitted. I was then called back and told my front door is scratched after sending over 10 pictures of my front door with no scratches they are insisting that the front door is scratched. I have asked for the vehicle to be inspected at the which point I was told they don’t do that. I then said please exclude my front door from anything as I know there is no damages on it. The next excuse I was hit with was the scratch is longer than 15cm. I mean do you guys really think people are stupid?. How did you measure the scratch length from a picture? It seems like they have an excuse for not everything. I’m going to measure that scratch with a ruler and take a picture of it and I would like to see if what’s the next excuse. Probably going to be like no we can’t cover it cause you drive the car😂😂😂😂
1 reviews | Active since Jan 2020
Horrible service
Absolutely the worst experience with ******** people. If there was only a way to give 0 stars. I have a scratch dent plan with motor vantage. After I noticed a scratch on my back door I logged it with these fools. I was then asked for pictures which I have submitted. I was then called back and told my front door is scratched after sending over 10 pictures of my front door with no scratches they are insisting that the front door is scratched. I have asked for the vehicle to be inspected at the which point I was told they don’t do that. I then said please exclude my front door from anything as I know there is no damages on it. The next excuse I was hit with was the scratch is longer than 15cm. I mean do you guys really think people are stupid?. How did you measure the scratch length from a picture? It seems like they have an excuse for not everything. I’m going to measure that scratch with a ruler and take a picture of it and I would like to see if what’s the next excuse. Probably going to be like no we can’t cover it cause you drive the car😂😂😂😂
1 reviews | Active since Feb 2017
No Service, No Callback
I've requested a service consultant to contact me 3 times now via the website for the past 2 weeks as I am interested in a Service Plan, NO-ONE has called to date. If it's this difficult to buy the product, how difficult would it be to submit a potential claim.
1 reviews | Active since Feb 2017
No Service, No Callback
I've requested a service consultant to contact me 3 times now via the website for the past 2 weeks as I am interested in a Service Plan, NO-ONE has called to date. If it's this difficult to buy the product, how difficult would it be to submit a potential claim.