NB
Nkululeko Benecia.simelane
1 reviews | Active since Nov 2023
12 Aug 2026, 16:02
Your word has no honour
I was so trusting of these people. My scratch and dent cover can't cover my scratch and dent. So instead they sent a technician to fix the tiniest stone chip that I don't even care about (I sent him away without fixing anything). Apparently that small stone chip costs the full cover limit; so they were never going to be able to fix any 15cm dent. As I write this I am waiting for my policy to be cancelled after being ignored for a week. I have been following up with my own airtime even though they said they'd call in 24-48hrs. Apparently a consultant will call with TS and C's for cancelling??? I hope this is not some money prison. I want out!
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MotoVantage's replyOfficial
13 Aug 2026, 10:15Hi Nkululeko.
We acknowledge your complaint and apologize for the inconvenience caused.
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply13 Aug 2026, 10:15
Official
Hi Nkululeko.
We acknowledge your complaint and apologize for the inconvenience caused.
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division