Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Motor Finance Corporation is described by the overwhelming majority of customers as difficult to reach and inconsistent on financial accuracy. Recurring themes include debit orders processed before agreed dates, unauthorised insurance premiums, unanswered emails and long delays on ownership documents. A small group of customers name individual consultants who resolved their matters with patience and professionalism, but these experiences are the exception rather than the norm.
Top Strengths:
- •Customer Service & Professional Guidance: The strongest theme, carried by a handful of named consultants such as Neo, Rayno Daniels, Ayanda Hadeba and Nomaswazi Kubheka who customers describe as patient and thorough. Most other interactions, particularly with collections agents, are described as rude or dismissive.
TrustIndex
1.8
NPS Score
-92
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Motor Finance Corporation
What do customers say about Motor Finance Corporation?
Based on recent customer reviews, Motor Finance Corporation is described by the overwhelming majority of customers as difficult to reach and inconsistent on financial accuracy. Recurring themes include debit orders processed before agreed dates, unauthorised insurance premiums, unanswered emails and long delays on ownership documents. A small group of customers name individual consultants who resolved their matters with patience and professionalism, but these experiences are the exception rather than the norm.
What is Motor Finance Corporation's biggest strength?
Motor Finance Corporation's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. The strongest theme, carried by a handful of named consultants such as Neo, Rayno Daniels, Ayanda Hadeba and Nomaswazi Kubheka who customers describe as patient and thorough. Most other interactions, particularly with collections agents, are described as rude or dismissive.
What are the most common complaints about Motor Finance Corporation?
The most common complaint about Motor Finance Corporation, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. The most frequently raised concern. Customers describe early and double debits, unauthorised insurance premiums added to instalments, refunds promised but not paid, and settlement or paid up letters never issued after accounts close.
Is Motor Finance Corporation trustworthy?
Motor Finance Corporation has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 358 reviews in the last 12 months. Hellopeter has tracked Motor Finance Corporation across 4,776 total reviews. How is the TrustIndex calculated? →
Recent reviews (358)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2022
Unprofessional conduct at my workplace
I have an account with Nedbank MFC. On 18 September 2026 (10;20am), a field agent from MFC came to my workplace in Daveyton while I was on duty invigilating grade 12 exam. He took photos of my vehicle in front of colleagues and learners and left a note at admin about my account. This was very embarrassing and unprofessional. I believe a workplace, especially a school during exams, is not an appropriate place for debt collection. I have reported the matter to MFC Customer Services (handled by Resolution Specialist) and to the CFDC. Following CFDC advice, I have now filed formal complaints with the NCR and the National Financial Ombud (Banking Ombudsman). I am willing to make payment arrangements and I have communicated with them to restructure my account which was declined. I have been paying extra on installment to reduce my areas and they have declined that also. I am not running away from my account, but I request that MFC: 1. Stops visiting my place of work 2. Reviews the conduct of the field agent 3. Contacts me via phone/*** only going forward. 4. Allow me add a consistent amount to reduce my areas. I hope Nedbank MFC will resolve this professionally. Account ending in ***.
1 reviews | Active since Jun 2022
Unprofessional conduct at my workplace
I have an account with Nedbank MFC. On 18 September 2026 (10;20am), a field agent from MFC came to my workplace in Daveyton while I was on duty invigilating grade 12 exam. He took photos of my vehicle in front of colleagues and learners and left a note at admin about my account. This was very embarrassing and unprofessional. I believe a workplace, especially a school during exams, is not an appropriate place for debt collection. I have reported the matter to MFC Customer Services (handled by Resolution Specialist) and to the CFDC. Following CFDC advice, I have now filed formal complaints with the NCR and the National Financial Ombud (Banking Ombudsman). I am willing to make payment arrangements and I have communicated with them to restructure my account which was declined. I have been paying extra on installment to reduce my areas and they have declined that also. I am not running away from my account, but I request that MFC: 1. Stops visiting my place of work 2. Reviews the conduct of the field agent 3. Contacts me via phone/*** only going forward. 4. Allow me add a consistent amount to reduce my areas. I hope Nedbank MFC will resolve this professionally. Account ending in ***.
1 reviews | Active since Aug 2017
MFC staff are rude ,disrespectfull,commits ***** with customers personel information
Every week um being handed over to a new lawyer,um behind on interest,and inflation costs that went on,they are putting R500 extra each week on my MfC account ,i pay every month an amount ,i have veen short paying my instalment, I have contacted them mire than 2years ago in forming them , explaining to them,i even app**** to be assisted,the application dissapeared,and i was told they do not assist white customers,with any help,so they're staff phone me weekly swear and threaten me,when i complain about this,the staff gives out my personal details, to o 3rd parties for extra income, including my home adress,uve been harrased by people that wants to come and collect my car, they had all my details ,people are phoning me 7times a day offering me all different insurance in my specific vehicle?how dies Mfc run a business,when their staff are so ******* ,they have no grip in these staff ,are they contracting out , or just dont give a .....,but this has become such a problem .i have no idea what do do regarding MFC anymore.alk i can say don't get a loan through MFC from a dealership.
1 reviews | Active since Aug 2017
MFC staff are rude ,disrespectfull,commits ***** with customers personel information
Every week um being handed over to a new lawyer,um behind on interest,and inflation costs that went on,they are putting R500 extra each week on my MfC account ,i pay every month an amount ,i have veen short paying my instalment, I have contacted them mire than 2years ago in forming them , explaining to them,i even app**** to be assisted,the application dissapeared,and i was told they do not assist white customers,with any help,so they're staff phone me weekly swear and threaten me,when i complain about this,the staff gives out my personal details, to o 3rd parties for extra income, including my home adress,uve been harrased by people that wants to come and collect my car, they had all my details ,people are phoning me 7times a day offering me all different insurance in my specific vehicle?how dies Mfc run a business,when their staff are so ******* ,they have no grip in these staff ,are they contracting out , or just dont give a .....,but this has become such a problem .i have no idea what do do regarding MFC anymore.alk i can say don't get a loan through MFC from a dealership.
1 reviews | Active since Aug 2017
MFC staff are giving out customers personal details
MFC staff are giving out customers information to 3rd parties,for extra income,this is *****,i had this oast 2 moths ,17 people pitching up at my house!i dont know these people! 223 calls received!people selling me insurance,insurance for road cover,apparently im selling my car also!MFC staff must be taken on ,i did complaints about my account about staff ,and this happened .
1 reviews | Active since Aug 2017
MFC staff are giving out customers personal details
MFC staff are giving out customers information to 3rd parties,for extra income,this is *****,i had this oast 2 moths ,17 people pitching up at my house!i dont know these people! 223 calls received!people selling me insurance,insurance for road cover,apparently im selling my car also!MFC staff must be taken on ,i did complaints about my account about staff ,and this happened .
1 reviews | Active since Nov 2019
Predatory financial practices by MFC
I recently received an email with a finance document that MFC claimed i had requested. The document is an amended finance document for a value added service which would cost an additional R379 to my current monthly finance payments. I did not request to add a value added service and never requested a finance document to be emailed to me. I did not consent to any of this predatory practice. They do not consider the possible financial impact this may have on me. This is wrong.
1 reviews | Active since Nov 2019
Predatory financial practices by MFC
I recently received an email with a finance document that MFC claimed i had requested. The document is an amended finance document for a value added service which would cost an additional R379 to my current monthly finance payments. I did not request to add a value added service and never requested a finance document to be emailed to me. I did not consent to any of this predatory practice. They do not consider the possible financial impact this may have on me. This is wrong.
1 reviews | Active since Mar 2024
No response from Regina - MFC
Their team takes very long to respond to emails, when speaking to them on the phone the gentlemen are very helpful but you will always struggle with the one consultant who is dealing with your case. Since July I have been asking them to change her and let me deal with someone else. I have emailed her again with no response. I am not happy.
1 reviews | Active since Mar 2024
No response from Regina - MFC
Their team takes very long to respond to emails, when speaking to them on the phone the gentlemen are very helpful but you will always struggle with the one consultant who is dealing with your case. Since July I have been asking them to change her and let me deal with someone else. I have emailed her again with no response. I am not happy.
1 reviews | Active since Sept 2016
Not closing paid up account and sending registration papers
I had 2 cars financed with MFC. The one was paid up and the paperwork completed and I got my registration documentation without a hassle. I have paid up the second account end of August 26 and haven’t heard a from MFC. So I did the stupid thing of phoning them-first of I got told the account is with legal. Then I got asked was the car in an accident? When I phoned back I got told, Oh they see the account is paid up and they will now generate the paid up letter in the next 48hrs and than arrange for the paperwork to be send out???? This is pathetic. Miss a payment or pay short-they will be on you like you can’t belief. Pay the account up-nah they will “*****” your car by holding the paperwork back and if you confront them about it there will be more excuses than answers!
1 reviews | Active since Sept 2016
Not closing paid up account and sending registration papers
I had 2 cars financed with MFC. The one was paid up and the paperwork completed and I got my registration documentation without a hassle. I have paid up the second account end of August 26 and haven’t heard a from MFC. So I did the stupid thing of phoning them-first of I got told the account is with legal. Then I got asked was the car in an accident? When I phoned back I got told, Oh they see the account is paid up and they will now generate the paid up letter in the next 48hrs and than arrange for the paperwork to be send out???? This is pathetic. Miss a payment or pay short-they will be on you like you can’t belief. Pay the account up-nah they will “*****” your car by holding the paperwork back and if you confront them about it there will be more excuses than answers!
1 reviews | Active since Sept 2024
Formal Complaint Regarding Vehicle Repossession Despite Payment Arrangement and Medical Circumstances
Dear MFC Nedbank Complaints Department, I am writing to lodge a formal complaint regarding the repossession of my vehicle despite a payment arrangement that had been made with MFC Nedbank. Prior to the repossession, I communicated my financial difficulties and worked with your representatives to establish a payment arrangement. I acted in good faith and believed that this arrangement would prevent any enforcement action while I comp**** with the agreed terms. At the time of the repossession, I was admitted to hospital receiving treatment for a serious mental health condition. This has been an extremely difficult period in my life, and I made every effort to keep MFC informed of my circumstances. Despite this, my vehicle was taken, causing me severe emotional distress and significantly worsening my stress levels while I was already under medical care. I am deeply disappointed by what appears to be a lack of consideration for my medical condition and the arrangement that was allegedly in place. The repossession has left me feeling vulnerable and has negatively impacted my mental well-being at a time when I should be focusing on my recovery. I respectfully request that MFC Nedbank: 1. Provide a full written explanation for why my vehicle was repossessed despite the payment arrangement. 2. Provide copies of all records, notes, and correspondence relating to my account and the repossession decision. 3. Investigate whether the repossession comp**** with the terms of the payment arrangement and MFC's internal policies. 4. Consider a fair and compassionate resolution in light of my documented mental health circumstances. 5. Respond to this complaint within the prescribed complaints resolution timeframe. Should this matter not be resolved satisfactorily, I reserve the right to escalate my complaint to the relevant regulatory and dispute resolution bodies, including the Ombudsman for Banking Services and other appropriate authorities. I trust that MFC Nedbank will treat this matter with the seriousness it deserves and take into account the significant distress and hardship this situation has caused. Yours faithfully, *** *** Contact number *** If MFC rejects the complaint, you can also submit the same information to the Ombudsman for Banking Services.
1 reviews | Active since Sept 2024
Formal Complaint Regarding Vehicle Repossession Despite Payment Arrangement and Medical Circumstances
Dear MFC Nedbank Complaints Department, I am writing to lodge a formal complaint regarding the repossession of my vehicle despite a payment arrangement that had been made with MFC Nedbank. Prior to the repossession, I communicated my financial difficulties and worked with your representatives to establish a payment arrangement. I acted in good faith and believed that this arrangement would prevent any enforcement action while I comp**** with the agreed terms. At the time of the repossession, I was admitted to hospital receiving treatment for a serious mental health condition. This has been an extremely difficult period in my life, and I made every effort to keep MFC informed of my circumstances. Despite this, my vehicle was taken, causing me severe emotional distress and significantly worsening my stress levels while I was already under medical care. I am deeply disappointed by what appears to be a lack of consideration for my medical condition and the arrangement that was allegedly in place. The repossession has left me feeling vulnerable and has negatively impacted my mental well-being at a time when I should be focusing on my recovery. I respectfully request that MFC Nedbank: 1. Provide a full written explanation for why my vehicle was repossessed despite the payment arrangement. 2. Provide copies of all records, notes, and correspondence relating to my account and the repossession decision. 3. Investigate whether the repossession comp**** with the terms of the payment arrangement and MFC's internal policies. 4. Consider a fair and compassionate resolution in light of my documented mental health circumstances. 5. Respond to this complaint within the prescribed complaints resolution timeframe. Should this matter not be resolved satisfactorily, I reserve the right to escalate my complaint to the relevant regulatory and dispute resolution bodies, including the Ombudsman for Banking Services and other appropriate authorities. I trust that MFC Nedbank will treat this matter with the seriousness it deserves and take into account the significant distress and hardship this situation has caused. Yours faithfully, *** *** Contact number *** If MFC rejects the complaint, you can also submit the same information to the Ombudsman for Banking Services.
1 reviews | Active since Oct 2013
Obtained settlement ...
Obtained settlement amount and when I settled they did not accept as finalised
1 reviews | Active since Oct 2013
Obtained settlement ...
Obtained settlement amount and when I settled they did not accept as finalised