⭐MFC CUSTOMER SERVICE: ABSOLUTELY DISAPPOINTING! ⭐

My experience with Motor Finance Corporation (MFC) has been nothing short of disgraceful. The level of customer service I received is unacceptable and reflects a complete disregard for the very customers who keep this organisation in business.

In particular, I would like to highlight my experience with an employee named Vuyo, whom I spoke to over the phone this morning. His attitude and manner of communication were extremely rude and unprofessional. There was absolutely no sense of courtesy, willingness to assist, or basic respect for a customer. The interaction left me questioning whether MFC has any meaningful customer service standards in place at all.

What was particularly disappointing was the attitude conveyed throughout the interaction — almost as though the message was, "What are you going to do about it?" Such an attitude is completely unacceptable in any customer-facing role, let alone within a financial services organisation.

Customers deserve to be treated with dignity, patience and respect, regardless of the nature of their enquiry. We should not have to tolerate arrogance, rudeness or an employee who makes us feel as though we are an inconvenience for simply seeking assistance.

MFC, this is a serious failure of customer service. It raises concerns about staff training, accountability and the organisation's commitment to treating its customers fairly. An employee's conduct should never leave a customer feeling disrespected and disregarded.

My experience this morning has left such a negative impression that I have no intention of using MFC again in the future. There are other financial institutions that understand the importance of customer relationships, and I would rather take my business elsewhere than continue dealing with this level of service.

I sincerely hope management takes this complaint seriously, investigates the conduct I experienced, and addresses the apparent lack of professionalism and accountability.

What's the purpose of requesting proof of insurance every year? Why send that request from a *** email address which exposes customers to mistakes in responding to same? Why do you threaten your customers? Then you wonder why you have such bad reviews from frustrated customers. Not only are you irritating customers with such proof of insurance requests, you also put me through so much hassles because you contracted some company i wasn't aware of to service my car within the service plan. There's always room for improvement when dealing with customers, change your ways and just maybe, you might see happy customers.

My rating for MFC customer service: 1/5 — and that is being generous.

Never again will I use MFC. Absolutely disappointing!