Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Motor Finance Corporation is described by the overwhelming majority of customers as difficult to reach and inconsistent on financial accuracy. Recurring themes include debit orders processed before agreed dates, unauthorised insurance premiums, unanswered emails and long delays on ownership documents. A small group of customers name individual consultants who resolved their matters with patience and professionalism, but these experiences are the exception rather than the norm.
Top Strengths:
- •Customer Service & Professional Guidance: The strongest theme, carried by a handful of named consultants such as Neo, Rayno Daniels, Ayanda Hadeba and Nomaswazi Kubheka who customers describe as patient and thorough. Most other interactions, particularly with collections agents, are described as rude or dismissive.
TrustIndex
1.8
NPS Score
-92
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Motor Finance Corporation
What do customers say about Motor Finance Corporation?
Based on recent customer reviews, Motor Finance Corporation is described by the overwhelming majority of customers as difficult to reach and inconsistent on financial accuracy. Recurring themes include debit orders processed before agreed dates, unauthorised insurance premiums, unanswered emails and long delays on ownership documents. A small group of customers name individual consultants who resolved their matters with patience and professionalism, but these experiences are the exception rather than the norm.
What is Motor Finance Corporation's biggest strength?
Motor Finance Corporation's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. The strongest theme, carried by a handful of named consultants such as Neo, Rayno Daniels, Ayanda Hadeba and Nomaswazi Kubheka who customers describe as patient and thorough. Most other interactions, particularly with collections agents, are described as rude or dismissive.
What are the most common complaints about Motor Finance Corporation?
The most common complaint about Motor Finance Corporation, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. The most frequently raised concern. Customers describe early and double debits, unauthorised insurance premiums added to instalments, refunds promised but not paid, and settlement or paid up letters never issued after accounts close.
Is Motor Finance Corporation trustworthy?
Motor Finance Corporation has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 345 reviews in the last 12 months. Hellopeter has tracked Motor Finance Corporation across 4,778 total reviews. How is the TrustIndex calculated? →
Recent reviews (345)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2021
⭐MFC CUSTOMER SERVICE: ABSOLUTELY DISAPPOINTING! ⭐
My experience with Motor Finance Corporation (MFC) has been nothing short of disgraceful. The level of customer service I received is unacceptable and reflects a complete disregard for the very customers who keep this organisation in business. In particular, I would like to highlight my experience with an employee named Vuyo, whom I spoke to over the phone this morning. His attitude and manner of communication were extremely rude and unprofessional. There was absolutely no sense of courtesy, willingness to assist, or basic respect for a customer. The interaction left me questioning whether MFC has any meaningful customer service standards in place at all. What was particularly disappointing was the attitude conveyed throughout the interaction — almost as though the message was, "What are you going to do about it?" Such an attitude is completely unacceptable in any customer-facing role, let alone within a financial services organisation. Customers deserve to be treated with dignity, patience and respect, regardless of the nature of their enquiry. We should not have to tolerate arrogance, rudeness or an employee who makes us feel as though we are an inconvenience for simply seeking assistance. MFC, this is a serious failure of customer service. It raises concerns about staff training, accountability and the organisation's commitment to treating its customers fairly. An employee's conduct should never leave a customer feeling disrespected and disregarded. My experience this morning has left such a negative impression that I have no intention of using MFC again in the future. There are other financial institutions that understand the importance of customer relationships, and I would rather take my business elsewhere than continue dealing with this level of service. I sincerely hope management takes this complaint seriously, investigates the conduct I experienced, and addresses the apparent lack of professionalism and accountability. What's the purpose of requesting proof of insurance every year? Why send that request from a *** email address which exposes customers to mistakes in responding to same? Why do you threaten your customers? Then you wonder why you have such bad reviews from frustrated customers. Not only are you irritating customers with such proof of insurance requests, you also put me through so much hassles because you contracted some company i wasn't aware of to service my car within the service plan. There's always room for improvement when dealing with customers, change your ways and just maybe, you might see happy customers. My rating for MFC customer service: 1/5 — and that is being generous. Never again will I use MFC. Absolutely disappointing!
1 reviews | Active since May 2021
⭐MFC CUSTOMER SERVICE: ABSOLUTELY DISAPPOINTING! ⭐
My experience with Motor Finance Corporation (MFC) has been nothing short of disgraceful. The level of customer service I received is unacceptable and reflects a complete disregard for the very customers who keep this organisation in business. In particular, I would like to highlight my experience with an employee named Vuyo, whom I spoke to over the phone this morning. His attitude and manner of communication were extremely rude and unprofessional. There was absolutely no sense of courtesy, willingness to assist, or basic respect for a customer. The interaction left me questioning whether MFC has any meaningful customer service standards in place at all. What was particularly disappointing was the attitude conveyed throughout the interaction — almost as though the message was, "What are you going to do about it?" Such an attitude is completely unacceptable in any customer-facing role, let alone within a financial services organisation. Customers deserve to be treated with dignity, patience and respect, regardless of the nature of their enquiry. We should not have to tolerate arrogance, rudeness or an employee who makes us feel as though we are an inconvenience for simply seeking assistance. MFC, this is a serious failure of customer service. It raises concerns about staff training, accountability and the organisation's commitment to treating its customers fairly. An employee's conduct should never leave a customer feeling disrespected and disregarded. My experience this morning has left such a negative impression that I have no intention of using MFC again in the future. There are other financial institutions that understand the importance of customer relationships, and I would rather take my business elsewhere than continue dealing with this level of service. I sincerely hope management takes this complaint seriously, investigates the conduct I experienced, and addresses the apparent lack of professionalism and accountability. What's the purpose of requesting proof of insurance every year? Why send that request from a *** email address which exposes customers to mistakes in responding to same? Why do you threaten your customers? Then you wonder why you have such bad reviews from frustrated customers. Not only are you irritating customers with such proof of insurance requests, you also put me through so much hassles because you contracted some company i wasn't aware of to service my car within the service plan. There's always room for improvement when dealing with customers, change your ways and just maybe, you might see happy customers. My rating for MFC customer service: 1/5 — and that is being generous. Never again will I use MFC. Absolutely disappointing!
1 reviews | Active since May 2022
Pathetic service
Pathetic service as especially when u request statement or settlement, they always refer you to someone whonis on leave and you have to always fight to get statement from their legal department
1 reviews | Active since May 2022
Pathetic service
Pathetic service as especially when u request statement or settlement, they always refer you to someone whonis on leave and you have to always fight to get statement from their legal department
1 reviews | Active since May 2015
Horrible do not make use of their services. Customer service non existent
Non existent customer service from MFC. Have a dispute open for a month which is inline with section 121 of The National Credit Act. They refuse to assist. I have reached out to the Ombudsman for assistance.
1 reviews | Active since May 2015
Horrible do not make use of their services. Customer service non existent
Non existent customer service from MFC. Have a dispute open for a month which is inline with section 121 of The National Credit Act. They refuse to assist. I have reached out to the Ombudsman for assistance.
1 reviews | Active since Jun 2022
Unprofessional conduct at my workplace
I have an account with Nedbank MFC. On 18 September 2026 (10;20am), a field agent from MFC came to my workplace in Daveyton while I was on duty invigilating grade 12 exam. He took photos of my vehicle in front of colleagues and learners and left a note at admin about my account. This was very embarrassing and unprofessional. I believe a workplace, especially a school during exams, is not an appropriate place for debt collection. I have reported the matter to MFC Customer Services (handled by Resolution Specialist) and to the CFDC. Following CFDC advice, I have now filed formal complaints with the NCR and the National Financial Ombud (Banking Ombudsman). I am willing to make payment arrangements and I have communicated with them to restructure my account which was declined. I have been paying extra on installment to reduce my areas and they have declined that also. I am not running away from my account, but I request that MFC: 1. Stops visiting my place of work 2. Reviews the conduct of the field agent 3. Contacts me via phone/*** only going forward. 4. Allow me add a consistent amount to reduce my areas. I hope Nedbank MFC will resolve this professionally. Account ending in ***.
1 reviews | Active since Jun 2022
Unprofessional conduct at my workplace
I have an account with Nedbank MFC. On 18 September 2026 (10;20am), a field agent from MFC came to my workplace in Daveyton while I was on duty invigilating grade 12 exam. He took photos of my vehicle in front of colleagues and learners and left a note at admin about my account. This was very embarrassing and unprofessional. I believe a workplace, especially a school during exams, is not an appropriate place for debt collection. I have reported the matter to MFC Customer Services (handled by Resolution Specialist) and to the CFDC. Following CFDC advice, I have now filed formal complaints with the NCR and the National Financial Ombud (Banking Ombudsman). I am willing to make payment arrangements and I have communicated with them to restructure my account which was declined. I have been paying extra on installment to reduce my areas and they have declined that also. I am not running away from my account, but I request that MFC: 1. Stops visiting my place of work 2. Reviews the conduct of the field agent 3. Contacts me via phone/*** only going forward. 4. Allow me add a consistent amount to reduce my areas. I hope Nedbank MFC will resolve this professionally. Account ending in ***.
1 reviews | Active since Aug 2017
MFC staff are rude ,disrespectfull,commits ***** with customers personel information
Every week um being handed over to a new lawyer,um behind on interest,and inflation costs that went on,they are putting R500 extra each week on my MfC account ,i pay every month an amount ,i have veen short paying my instalment, I have contacted them mire than 2years ago in forming them , explaining to them,i even app**** to be assisted,the application dissapeared,and i was told they do not assist white customers,with any help,so they're staff phone me weekly swear and threaten me,when i complain about this,the staff gives out my personal details, to o 3rd parties for extra income, including my home adress,uve been harrased by people that wants to come and collect my car, they had all my details ,people are phoning me 7times a day offering me all different insurance in my specific vehicle?how dies Mfc run a business,when their staff are so ******* ,they have no grip in these staff ,are they contracting out , or just dont give a .....,but this has become such a problem .i have no idea what do do regarding MFC anymore.alk i can say don't get a loan through MFC from a dealership.
1 reviews | Active since Aug 2017
MFC staff are rude ,disrespectfull,commits ***** with customers personel information
Every week um being handed over to a new lawyer,um behind on interest,and inflation costs that went on,they are putting R500 extra each week on my MfC account ,i pay every month an amount ,i have veen short paying my instalment, I have contacted them mire than 2years ago in forming them , explaining to them,i even app**** to be assisted,the application dissapeared,and i was told they do not assist white customers,with any help,so they're staff phone me weekly swear and threaten me,when i complain about this,the staff gives out my personal details, to o 3rd parties for extra income, including my home adress,uve been harrased by people that wants to come and collect my car, they had all my details ,people are phoning me 7times a day offering me all different insurance in my specific vehicle?how dies Mfc run a business,when their staff are so ******* ,they have no grip in these staff ,are they contracting out , or just dont give a .....,but this has become such a problem .i have no idea what do do regarding MFC anymore.alk i can say don't get a loan through MFC from a dealership.
1 reviews | Active since Aug 2017
MFC staff are giving out customers personal details
MFC staff are giving out customers information to 3rd parties,for extra income,this is *****,i had this oast 2 moths ,17 people pitching up at my house!i dont know these people! 223 calls received!people selling me insurance,insurance for road cover,apparently im selling my car also!MFC staff must be taken on ,i did complaints about my account about staff ,and this happened .
1 reviews | Active since Aug 2017
MFC staff are giving out customers personal details
MFC staff are giving out customers information to 3rd parties,for extra income,this is *****,i had this oast 2 moths ,17 people pitching up at my house!i dont know these people! 223 calls received!people selling me insurance,insurance for road cover,apparently im selling my car also!MFC staff must be taken on ,i did complaints about my account about staff ,and this happened .
1 reviews | Active since Nov 2019
Predatory financial practices by MFC
I recently received an email with a finance document that MFC claimed i had requested. The document is an amended finance document for a value added service which would cost an additional R379 to my current monthly finance payments. I did not request to add a value added service and never requested a finance document to be emailed to me. I did not consent to any of this predatory practice. They do not consider the possible financial impact this may have on me. This is wrong.
1 reviews | Active since Nov 2019
Predatory financial practices by MFC
I recently received an email with a finance document that MFC claimed i had requested. The document is an amended finance document for a value added service which would cost an additional R379 to my current monthly finance payments. I did not request to add a value added service and never requested a finance document to be emailed to me. I did not consent to any of this predatory practice. They do not consider the possible financial impact this may have on me. This is wrong.
1 reviews | Active since Mar 2024
No response from Regina - MFC
Their team takes very long to respond to emails, when speaking to them on the phone the gentlemen are very helpful but you will always struggle with the one consultant who is dealing with your case. Since July I have been asking them to change her and let me deal with someone else. I have emailed her again with no response. I am not happy.
1 reviews | Active since Mar 2024
No response from Regina - MFC
Their team takes very long to respond to emails, when speaking to them on the phone the gentlemen are very helpful but you will always struggle with the one consultant who is dealing with your case. Since July I have been asking them to change her and let me deal with someone else. I have emailed her again with no response. I am not happy.