Replied to 100% of negative reviews
Reply time on negative reviews: 26h 17m
Reply Time
61h 48m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 26h 17m
Dec '25 - Nov '26
Frequently Asked Questions About Moto Health Care
How is Moto Health Care rated on Hellopeter?
Hellopeter has tracked Moto Health Care across 140 reviews. Moto Health Care hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Moto Health Care? Write a review to help others decide.
Recent reviews (8)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
WOMEN'S HEALTH SHOULD MATTER! – ABSOLUTELY DISGUSTED WITH MOTO HEALTH CARE'S UNACCEPTABLE TREATMENT!
Absolutely Disgusted with Moto Health Care – Unacceptable Treatment! I am absolutely disgusted and disappointed with the way Moto Health Care has handled my situation. As a 29-year-old woman who discovered lumps in her breast, I needed an ultrasound to investigate a potentially serious medical concern. I was initially informed that Moto Health Care would not cover an ultrasound referred by a GP and would only consider covering it if referred by a specialist. I was then advised by Moto Health Care to consult my doctor about having a mammogram instead, as this would be covered. However, when I contacted them for pre-authorisation, I was told that because I am under 40 years old, they would not cover the mammogram either. How can you recommend a procedure, tell me it will be covered, and then refuse authorisation based on my age? After numerous phone calls, being transferred between multiple departments, and receiving absolutely no assistance or clear resolution, I was left with no choice but to pay for the ultrasound out of my own pocket. To make matters worse, I was informed that I cannot even claim the amount back, as Moto Health Care will not reimburse me. I have been paying medical aid contributions for years, and I find it absolutely unacceptable that when I genuinely need medical assistance, I am left to deal with this level of incompetence and lack of support. Breast lumps and potentially serious medical conditions do not discriminate based on age. This was not a routine screening or an unnecessary procedure. It was a medical examination required to investigate an existing health concern. What disgusts me most is the apparent lack of urgency, compassion, and consideration for women's health. What exactly are we paying medical aid contributions for if we cannot rely on our medical aid when we actually need it? I am not asking for special treatment. I am asking for reasonable medical support, consistent information, and proper assistance as a paying member. Moto Health Care, the way this matter has been handled is absolutely disgraceful, disappointing, and unacceptable. Women's health should be taken seriously, regardless of age!
1 reviews | Active since Sept 2026
WOMEN'S HEALTH SHOULD MATTER! – ABSOLUTELY DISGUSTED WITH MOTO HEALTH CARE'S UNACCEPTABLE TREATMENT!
Absolutely Disgusted with Moto Health Care – Unacceptable Treatment! I am absolutely disgusted and disappointed with the way Moto Health Care has handled my situation. As a 29-year-old woman who discovered lumps in her breast, I needed an ultrasound to investigate a potentially serious medical concern. I was initially informed that Moto Health Care would not cover an ultrasound referred by a GP and would only consider covering it if referred by a specialist. I was then advised by Moto Health Care to consult my doctor about having a mammogram instead, as this would be covered. However, when I contacted them for pre-authorisation, I was told that because I am under 40 years old, they would not cover the mammogram either. How can you recommend a procedure, tell me it will be covered, and then refuse authorisation based on my age? After numerous phone calls, being transferred between multiple departments, and receiving absolutely no assistance or clear resolution, I was left with no choice but to pay for the ultrasound out of my own pocket. To make matters worse, I was informed that I cannot even claim the amount back, as Moto Health Care will not reimburse me. I have been paying medical aid contributions for years, and I find it absolutely unacceptable that when I genuinely need medical assistance, I am left to deal with this level of incompetence and lack of support. Breast lumps and potentially serious medical conditions do not discriminate based on age. This was not a routine screening or an unnecessary procedure. It was a medical examination required to investigate an existing health concern. What disgusts me most is the apparent lack of urgency, compassion, and consideration for women's health. What exactly are we paying medical aid contributions for if we cannot rely on our medical aid when we actually need it? I am not asking for special treatment. I am asking for reasonable medical support, consistent information, and proper assistance as a paying member. Moto Health Care, the way this matter has been handled is absolutely disgraceful, disappointing, and unacceptable. Women's health should be taken seriously, regardless of age!
1 reviews | Active since Jan 2020
No Star Rating, If Possible
NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust. Disappointed Member
1 reviews | Active since Jan 2020
No Star Rating, If Possible
NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust. Disappointed Member
1 reviews | Active since Sept 2016
Moto Health the once fantastic Medical Aid is sick
Moto Health, up to last year was a fantastic medical aid, however the service has gone into failure. For a premium of R10 076, I am paying for 1 single member their payment record is atrocious. You obtain an authorisation number, just to learn afterwards Moto Health is not going to pay the full premium. This is absolutely shocking for the premium I am paying. DON'T CONSIDER THIS MEDICAL AID AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Sept 2016
Moto Health the once fantastic Medical Aid is sick
Moto Health, up to last year was a fantastic medical aid, however the service has gone into failure. For a premium of R10 076, I am paying for 1 single member their payment record is atrocious. You obtain an authorisation number, just to learn afterwards Moto Health is not going to pay the full premium. This is absolutely shocking for the premium I am paying. DON'T CONSIDER THIS MEDICAL AID AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Sept 2016
MOTO HEALTH SHOCKING SERVICE - Seek better medical aid
Please consider carefully to opt for this medical aid. They issue you with a pre-authorisaton number with all the relevant codes, just to send you later an email to advise claim is repudiated and you are liable for these costs. Why do a member always have to put up a "fight" to get issues resolved. This is absolutely shocking after being a member for the past 47 years!!!!
1 reviews | Active since Sept 2016
MOTO HEALTH SHOCKING SERVICE - Seek better medical aid
Please consider carefully to opt for this medical aid. They issue you with a pre-authorisaton number with all the relevant codes, just to send you later an email to advise claim is repudiated and you are liable for these costs. Why do a member always have to put up a "fight" to get issues resolved. This is absolutely shocking after being a member for the past 47 years!!!!