WOMEN'S HEALTH SHOULD MATTER! – ABSOLUTELY DISGUSTED WITH MOTO HEALTH CARE'S UNACCEPTABLE TREATMENT!

Absolutely Disgusted with Moto Health Care – Unacceptable Treatment!

I am absolutely disgusted and disappointed with the way Moto Health Care has handled my situation.

As a 29-year-old woman who discovered lumps in her breast, I needed an ultrasound to investigate a potentially serious medical concern.

I was initially informed that Moto Health Care would not cover an ultrasound referred by a GP and would only consider covering it if referred by a specialist.

I was then advised by Moto Health Care to consult my doctor about having a mammogram instead, as this would be covered. However, when I contacted them for pre-authorisation, I was told that because I am under 40 years old, they would not cover the mammogram either.

How can you recommend a procedure, tell me it will be covered, and then refuse authorisation based on my age?

After numerous phone calls, being transferred between multiple departments, and receiving absolutely no assistance or clear resolution, I was left with no choice but to pay for the ultrasound out of my own pocket.

To make matters worse, I was informed that I cannot even claim the amount back, as Moto Health Care will not reimburse me.

I have been paying medical aid contributions for years, and I find it absolutely unacceptable that when I genuinely need medical assistance, I am left to deal with this level of incompetence and lack of support.

Breast lumps and potentially serious medical conditions do not discriminate based on age. This was not a routine screening or an unnecessary procedure. It was a medical examination required to investigate an existing health concern.

What disgusts me most is the apparent lack of urgency, compassion, and consideration for women's health.

What exactly are we paying medical aid contributions for if we cannot rely on our medical aid when we actually need it?

I am not asking for special treatment. I am asking for reasonable medical support, consistent information, and proper assistance as a paying member.

Moto Health Care, the way this matter has been handled is absolutely disgraceful, disappointing, and unacceptable. Women's health should be taken seriously, regardless of age!