Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Matrix Vehicle Tracking is described as a provider that is easy to join and extremely difficult to leave. Customers consistently report ignored cancellation emails, continued debit orders on sold vehicles and adverse credit listings, which drags Contracts, Billing and Cancellations (0.8) to the lowest score. The recurring counterweight is warm praise for individual agents, lifting Customer Service and Communication (2.3) above every other theme.
Top Strengths:
- •Customer Service & Communication: A recurring theme is genuine appreciation for named consultants, especially Philani Prince Mkhize, Thato Lepolesa, Mpho Mafati and Uthando Mashinini, who are described as patient, knowledgeable and quick to resolve app and account queries in a single call.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 46m
TrustIndex
3.5
Ranking
#4
in Vehicle Tracking
Reply Time
11h 18m
NPS Score
-83
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Matrix Vehicle Tracking
What do customers say about Matrix Vehicle Tracking?
Based on recent customer reviews, Matrix Vehicle Tracking is described as a provider that is easy to join and extremely difficult to leave. Customers consistently report ignored cancellation emails, continued debit orders on sold vehicles and adverse credit listings, which drags Contracts, Billing and Cancellations (0.8) to the lowest score. The recurring counterweight is warm praise for individual agents, lifting Customer Service and Communication (2.3) above every other theme.
What is Matrix Vehicle Tracking's biggest strength?
Matrix Vehicle Tracking's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. A recurring theme is genuine appreciation for named consultants, especially Philani Prince Mkhize, Thato Lepolesa, Mpho Mafati and Uthando Mashinini, who are described as patient, knowledgeable and quick to resolve app and account queries in a single call.
What are the most common complaints about Matrix Vehicle Tracking?
The most common complaint about Matrix Vehicle Tracking, based on Hellopeter's AI analysis of recent customer reviews, is Emergency Response & Recovery. Customers repeatedly report pressing panic buttons during hijackings, accidents and breakdowns with no call ever coming. Crash alerts and battery removals go undetected, and geoloc confirmation calls often arrive long after the vehicle has already been driven away.
How does Matrix Vehicle Tracking compare to other Vehicle Tracking companies?
Matrix Vehicle Tracking scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Vehicle Tracking, compared to the Vehicle Tracking industry average of 2.1. Their strongest theme is Customer Service (2.3); their weakest is Billing & Contracts (0.8). The top AI-rated Vehicle Tracking business on Hellopeter is Cartrack (3.8). How is the AI Score calculated? →
Is Matrix Vehicle Tracking trustworthy?
Matrix Vehicle Tracking has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 790 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 46 min. Hellopeter has tracked Matrix Vehicle Tracking across 6,311 total reviews. How is the TrustIndex calculated? →
Recent reviews (790)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I'm very happy work with Matrix because they look after me if they is something they not understa...
I'm very happy work with Matrix because they look after me if they is something they not understand they call thank you so guys
1 reviews | Active since Oct 2026
I'm very happy work with Matrix because they look after me if they is something they not understa...
I'm very happy work with Matrix because they look after me if they is something they not understand they call thank you so guys
1 reviews | Active since Oct 2026
Philani Prince Mkhize is one of the friendliest staff members, and he assisted me promptly and pr...
Philani Prince Mkhize is one of the friendliest staff members, and he assisted me promptly and professionally. Keep up the excellent work, Khabazela 👏🏻🌟!
1 reviews | Active since Oct 2026
Philani Prince Mkhize is one of the friendliest staff members, and he assisted me promptly and pr...
Philani Prince Mkhize is one of the friendliest staff members, and he assisted me promptly and professionally. Keep up the excellent work, Khabazela 👏🏻🌟!
1 reviews | Active since May 2017
bad experience
Panic button not working. I reported this issue via phone 3 days ago and was promised a call back, which never occurred. I then logged the issue via WhatsApp, received a case number ***, and was told an agent would contact me. It has now been 3 days with zero contact or an appointment scheduled. Having a non-functional panic button leaves me exposed and unprotected while paying for a safety service.
1 reviews | Active since May 2017
bad experience
Panic button not working. I reported this issue via phone 3 days ago and was promised a call back, which never occurred. I then logged the issue via WhatsApp, received a case number ***, and was told an agent would contact me. It has now been 3 days with zero contact or an appointment scheduled. Having a non-functional panic button leaves me exposed and unprotected while paying for a safety service.
1 reviews | Active since Sept 2013
Ongoing double debit orders for 3 months despite Matrix confirming vehicle removal
I am extremely frustrated with the service from Matrix Vehicle Tracking. For the past three months, I have been trying to cancel the tracking service for one of my vehicles. Every time I contact customer support, the consultants reassure me that the vehicle has been successfully removed from my profile and that only one vehicle remains active on my ***. However, their system tells a completely different story. Despite their endless verbal assurances, my bank account continues to be debited for two vehicles month after month. This has been going on for three consecutive months now with absolutely zero change or resolution. It is completely unacceptable to be charged for a service I have repeatedly cancelled and been told is removed. Matrix, please sort out your billing system, stop deducting money for a non-existent tracking contract, and refund the overcharged amounts immediately!
1 reviews | Active since Sept 2013
Ongoing double debit orders for 3 months despite Matrix confirming vehicle removal
I am extremely frustrated with the service from Matrix Vehicle Tracking. For the past three months, I have been trying to cancel the tracking service for one of my vehicles. Every time I contact customer support, the consultants reassure me that the vehicle has been successfully removed from my profile and that only one vehicle remains active on my ***. However, their system tells a completely different story. Despite their endless verbal assurances, my bank account continues to be debited for two vehicles month after month. This has been going on for three consecutive months now with absolutely zero change or resolution. It is completely unacceptable to be charged for a service I have repeatedly cancelled and been told is removed. Matrix, please sort out your billing system, stop deducting money for a non-existent tracking contract, and refund the overcharged amounts immediately!
1 reviews | Active since Oct 2010
No response and unwilling to cancel services
Matrix has been debited our business account for months now for 3 vehicles. We've requested cancellation for over a year now of which they're not replying. Telephonically they said there is still a term left on the contract... we never signed a 3 year agreement and have requested copies of the agreements of which Matrix is just ignoring us.
1 reviews | Active since Oct 2010
No response and unwilling to cancel services
Matrix has been debited our business account for months now for 3 vehicles. We've requested cancellation for over a year now of which they're not replying. Telephonically they said there is still a term left on the contract... we never signed a 3 year agreement and have requested copies of the agreements of which Matrix is just ignoring us.
1 reviews | Active since Nov 2023
Matix Vehicle Tracking aftersales service is non-existence
See emails sent to Customer care Matrix on the 16 October 2026, 21 October 2026, 23 October 2026 and 27 October 2026 to which I have not had an acknowledgement or a respond which show a total lack of customer service and reflects what they think of their customers. The service is non-existence and terrible to say the least. 16 Oct, to customercare Good afternoon I would like to lay a complaint about the poor service I received from your company . Today I received a SMS from Matrix/Beame which said that you had sent me a payment link for payment of my account ref no 51662 and that I must phone ***. I checked my bank statement and you collected R199.00 on the 26 September 2026 and as I did not understand why i received the SMS I phoned *** as per your SMS. I waited for 12 minutes before a call centre agent answered my call and said that she could not assist me and would transfer me to the accounts department. I waited 8 minute for someone to answer the call and was then told that I must ignore the SMS as it was an error on your side and my next payment will be collected from my bank account on the 26 October 2026. So I wasted 20 minutes holding on and at least 6 minutes taking to your call center agents which was really unnecessary and as i paying customer surely if a communication (SMS) is sent out in error that a subsequent communication (SMS) should be sent out from your company advising me to ignore it as it was sent out in error? Where is the customer service and is it that to save costs you do not employ enough staff? This also begs the question , if I wait so long for my call to be answered by your customer service department and accounts department what will happen if I phone your hi-jacking and theft number to report a hi-jacking or ****** vehicle? I am really not happy with your overall service and regret taking out a contract with you and expect a comprehensive response from your management on the issues I have raised above. I will be reporting this to Hello.Peter and social media because as a paying customer who rely on a solid tracking company this is not acceptable. Wed 21 Oct, 08:18 (6 days ago) to customercare My email (complaint) of 6 days ago refers. What did I expect from Matrix - yes no response to my complaint? I requested a comprehensive response from your management and once again it just goes to prove that there is absolutely no customer service from Matrix and that my complaint and concerns are not of interest to you and all you are interested in is collecting monthly contributions. I have been in Customer Service Management for 44 years and would never treat and or ignore my customers like you do. I am now left with no option but to continue to report this matter to Hello.Peter, social media and the consumer council. I will also be engaging with my attorney to look at the contract I have with you. From my previous experience with your call centre, none-response to my previous email, I do not expect a response to this follow up email. Fri 23 Oct, 08:18 to customercare Despite me raising my concerns in an email dated 16 October 2026 and my follow up email dated 21 October 2026 I have not had the courteous of a response which once again confirms the shocking service of your company and the way you treat your clients. I have therefore taken further steps to highlight and address the situation through the external channels available. Today 27 Oct08:26 to: customercare My emails dated 16 October 2026, 21 October 2026 and 23 October 2026 refers. Despite me requesting an urgent response from Management regarding my concerns raised, you have failed to respond to me or even acknowledge my concerns and questions posed and I have therefore included the National Consumer Commission (NCC) in this email and have also lodged a complaint on Hello.Peter. It is 11 days since my initial email with no response which is not acceptable and reflects a total lack of customer service from Matrix.
1 reviews | Active since Nov 2023
Matix Vehicle Tracking aftersales service is non-existence
See emails sent to Customer care Matrix on the 16 October 2026, 21 October 2026, 23 October 2026 and 27 October 2026 to which I have not had an acknowledgement or a respond which show a total lack of customer service and reflects what they think of their customers. The service is non-existence and terrible to say the least. 16 Oct, to customercare Good afternoon I would like to lay a complaint about the poor service I received from your company . Today I received a SMS from Matrix/Beame which said that you had sent me a payment link for payment of my account ref no 51662 and that I must phone ***. I checked my bank statement and you collected R199.00 on the 26 September 2026 and as I did not understand why i received the SMS I phoned *** as per your SMS. I waited for 12 minutes before a call centre agent answered my call and said that she could not assist me and would transfer me to the accounts department. I waited 8 minute for someone to answer the call and was then told that I must ignore the SMS as it was an error on your side and my next payment will be collected from my bank account on the 26 October 2026. So I wasted 20 minutes holding on and at least 6 minutes taking to your call center agents which was really unnecessary and as i paying customer surely if a communication (SMS) is sent out in error that a subsequent communication (SMS) should be sent out from your company advising me to ignore it as it was sent out in error? Where is the customer service and is it that to save costs you do not employ enough staff? This also begs the question , if I wait so long for my call to be answered by your customer service department and accounts department what will happen if I phone your hi-jacking and theft number to report a hi-jacking or ****** vehicle? I am really not happy with your overall service and regret taking out a contract with you and expect a comprehensive response from your management on the issues I have raised above. I will be reporting this to Hello.Peter and social media because as a paying customer who rely on a solid tracking company this is not acceptable. Wed 21 Oct, 08:18 (6 days ago) to customercare My email (complaint) of 6 days ago refers. What did I expect from Matrix - yes no response to my complaint? I requested a comprehensive response from your management and once again it just goes to prove that there is absolutely no customer service from Matrix and that my complaint and concerns are not of interest to you and all you are interested in is collecting monthly contributions. I have been in Customer Service Management for 44 years and would never treat and or ignore my customers like you do. I am now left with no option but to continue to report this matter to Hello.Peter, social media and the consumer council. I will also be engaging with my attorney to look at the contract I have with you. From my previous experience with your call centre, none-response to my previous email, I do not expect a response to this follow up email. Fri 23 Oct, 08:18 to customercare Despite me raising my concerns in an email dated 16 October 2026 and my follow up email dated 21 October 2026 I have not had the courteous of a response which once again confirms the shocking service of your company and the way you treat your clients. I have therefore taken further steps to highlight and address the situation through the external channels available. Today 27 Oct08:26 to: customercare My emails dated 16 October 2026, 21 October 2026 and 23 October 2026 refers. Despite me requesting an urgent response from Management regarding my concerns raised, you have failed to respond to me or even acknowledge my concerns and questions posed and I have therefore included the National Consumer Commission (NCC) in this email and have also lodged a complaint on Hello.Peter. It is 11 days since my initial email with no response which is not acceptable and reflects a total lack of customer service from Matrix.