Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Matrix Vehicle Tracking is described as a provider that is easy to join and extremely difficult to leave. Customers consistently report ignored cancellation emails, continued debit orders on sold vehicles and adverse credit listings, which drags Contracts, Billing and Cancellations (0.8) to the lowest score. The recurring counterweight is warm praise for individual agents, lifting Customer Service and Communication (2.3) above every other theme.
Top Strengths:
- •Customer Service & Communication: A recurring theme is genuine appreciation for named consultants, especially Philani Prince Mkhize, Thato Lepolesa, Mpho Mafati and Uthando Mashinini, who are described as patient, knowledgeable and quick to resolve app and account queries in a single call.
Replied to 99% of negative reviews
Reply time on negative reviews: 11h 23m
TrustIndex
3.6
Ranking
#5
in Vehicle Tracking
Reply Time
10h 51m
NPS Score
-81
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 11h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Matrix Vehicle Tracking
What do customers say about Matrix Vehicle Tracking?
Based on recent customer reviews, Matrix Vehicle Tracking is described as a provider that is easy to join and extremely difficult to leave. Customers consistently report ignored cancellation emails, continued debit orders on sold vehicles and adverse credit listings, which drags Contracts, Billing and Cancellations (0.8) to the lowest score. The recurring counterweight is warm praise for individual agents, lifting Customer Service and Communication (2.3) above every other theme.
What is Matrix Vehicle Tracking's biggest strength?
Matrix Vehicle Tracking's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. A recurring theme is genuine appreciation for named consultants, especially Philani Prince Mkhize, Thato Lepolesa, Mpho Mafati and Uthando Mashinini, who are described as patient, knowledgeable and quick to resolve app and account queries in a single call.
What are the most common complaints about Matrix Vehicle Tracking?
The most common complaint about Matrix Vehicle Tracking, based on Hellopeter's AI analysis of recent customer reviews, is Emergency Response & Recovery. Customers repeatedly report pressing panic buttons during hijackings, accidents and breakdowns with no call ever coming. Crash alerts and battery removals go undetected, and geoloc confirmation calls often arrive long after the vehicle has already been driven away.
How does Matrix Vehicle Tracking compare to other Vehicle Tracking companies?
Matrix Vehicle Tracking scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Vehicle Tracking, compared to the Vehicle Tracking industry average of 2.1. Their strongest theme is Customer Service (2.3); their weakest is Billing & Contracts (0.8). The top AI-rated Vehicle Tracking business on Hellopeter is Cartrack (3.8). How is the AI Score calculated? →
Is Matrix Vehicle Tracking trustworthy?
Matrix Vehicle Tracking has a TrustIndex of 3.6 out of 10 on Hellopeter, based on 804 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 11 hours 23 min. Hellopeter has tracked Matrix Vehicle Tracking across 6,268 total reviews. How is the TrustIndex calculated? →
Recent reviews (804)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
Poor system
Their tracker is always showing my cars position wrong...like now it shows my car at my work place whilst my car is parked at home..wouldnt recommend it to anyone
1 reviews | Active since Aug 2021
Poor system
Their tracker is always showing my cars position wrong...like now it shows my car at my work place whilst my car is parked at home..wouldnt recommend it to anyone
1 reviews | Active since Jun 2020
Formal Complaint Regarding Panic Button Response on 4 October 2026
I am writing to formally lodge a complaint regarding the service I received after activating my panic button on Sunday, 4 October 2026, between 20:02 and 20:07. At the time, I was driving through an area that I was unfami**** with and believed to be unsafe. Out of concern for my personal safety, I pressed the panic button and, after several attempts, eventually received a call from one of your agents. During the call, I explained that I was a woman driving alone in an unsafe area and requested that the agent remain on the line with me for a few minutes until I had driven out of the area. Rather than showing concern for my safety, the agent responded in what I perceived to be an irritated manner and asked how long this would take. When I explained that it would only be a few minutes and that I would advise him once I was safe, he immediately informed me that they were "not a security company." I found this response both inappropriate and insensitive. As a customer, my understanding is that Matrix provides safety and emergency support services, particularly when a panic button is activated. At a time when I genuinely feared for my safety, I expected reassurance and assistance rather than a dismissive response. The interaction became increasingly frustrating, and despite my clear distress, the agent terminated the call without attempting to assist me further. Shortly thereafter, I was almost involved in a serious motor vehicle accident when another vehicle drove through a red traffic light. What concerns me most is that after my panic alert was activated and the call was disconnected, I received no follow-up contact or welfare check. Had I been involved in an accident or become the victim of a crime, there would have been no way for anyone to know that I needed assistance. I believe the service I received fell far below the standard expected from a company entrusted with customer safety and emergency response. The agent's lack of empathy, unwillingness to provide assistance, and decision to disconnect the call left me feeling vulnerable, unsupported, and unsafe. I request that this incident be thoroughly investigated, including a review of the call recordings and the actions taken following my panic button activation. I would also appreciate a written response outlining the outcome of the investigation and any corrective measures that will be implemented to prevent similar incidents from occurring in the future. I look forward to your prompt response..
1 reviews | Active since Jun 2020
Formal Complaint Regarding Panic Button Response on 4 October 2026
I am writing to formally lodge a complaint regarding the service I received after activating my panic button on Sunday, 4 October 2026, between 20:02 and 20:07. At the time, I was driving through an area that I was unfami**** with and believed to be unsafe. Out of concern for my personal safety, I pressed the panic button and, after several attempts, eventually received a call from one of your agents. During the call, I explained that I was a woman driving alone in an unsafe area and requested that the agent remain on the line with me for a few minutes until I had driven out of the area. Rather than showing concern for my safety, the agent responded in what I perceived to be an irritated manner and asked how long this would take. When I explained that it would only be a few minutes and that I would advise him once I was safe, he immediately informed me that they were "not a security company." I found this response both inappropriate and insensitive. As a customer, my understanding is that Matrix provides safety and emergency support services, particularly when a panic button is activated. At a time when I genuinely feared for my safety, I expected reassurance and assistance rather than a dismissive response. The interaction became increasingly frustrating, and despite my clear distress, the agent terminated the call without attempting to assist me further. Shortly thereafter, I was almost involved in a serious motor vehicle accident when another vehicle drove through a red traffic light. What concerns me most is that after my panic alert was activated and the call was disconnected, I received no follow-up contact or welfare check. Had I been involved in an accident or become the victim of a crime, there would have been no way for anyone to know that I needed assistance. I believe the service I received fell far below the standard expected from a company entrusted with customer safety and emergency response. The agent's lack of empathy, unwillingness to provide assistance, and decision to disconnect the call left me feeling vulnerable, unsupported, and unsafe. I request that this incident be thoroughly investigated, including a review of the call recordings and the actions taken following my panic button activation. I would also appreciate a written response outlining the outcome of the investigation and any corrective measures that will be implemented to prevent similar incidents from occurring in the future. I look forward to your prompt response..
1 reviews | Active since Oct 2019
Matrix / beame / powerfleet
i made a review last month, shortly thereafter i was contacted by Matrix with promises that my *** would be credited and personally monitored. My *** is still not in order, i was not credited, i want assistance from a senior manager to cancel my ***.
1 reviews | Active since Oct 2019
Matrix / beame / powerfleet
i made a review last month, shortly thereafter i was contacted by Matrix with promises that my *** would be credited and personally monitored. My *** is still not in order, i was not credited, i want assistance from a senior manager to cancel my ***.
1 reviews | Active since Oct 2022
Matrix Beame Terrible Service
I have been a customer for many years. I have 2 vehicles with Beamer, I have been trying for months to contact them via what's app and emails and calling them to no avail. They have not responded to emails and the WhatsApp systems says it sent an OTP and this is never received and i cannot complete the request. The service is terrible and I am looking at cancelling my contracts and join maybe Ghost tracking or a similar service provider. What would happen should I need to contact them in an emergency ? My vehicles will be long gone and most likely never recover it. Think twice if signing up with Matrix Beame.
1 reviews | Active since Oct 2022
Matrix Beame Terrible Service
I have been a customer for many years. I have 2 vehicles with Beamer, I have been trying for months to contact them via what's app and emails and calling them to no avail. They have not responded to emails and the WhatsApp systems says it sent an OTP and this is never received and i cannot complete the request. The service is terrible and I am looking at cancelling my contracts and join maybe Ghost tracking or a similar service provider. What would happen should I need to contact them in an emergency ? My vehicles will be long gone and most likely never recover it. Think twice if signing up with Matrix Beame.
1 reviews | Active since Apr 2022
Cancel my contract already!
I have sent three cancellation emails to all the *** and *** email addresses that there are, with no affirmative response in more than a month. While the debit order still goes off. What **** is this?
1 reviews | Active since Apr 2022
Cancel my contract already!
I have sent three cancellation emails to all the *** and *** email addresses that there are, with no affirmative response in more than a month. While the debit order still goes off. What **** is this?
1 reviews | Active since Oct 2026
The company agent was kind and helpful with my enquiry
The company agent was kind and helpful with my enquiry.
1 reviews | Active since Oct 2026
The company agent was kind and helpful with my enquiry
The company agent was kind and helpful with my enquiry.
1 reviews | Active since Sept 2014
Matrix- BAD experience
I lost my car keys and panic button remote, which I reported to you on 31 August 2026. I received a response confirming that a service ticket had been logged, but I have received no further communication or update since then. I have also tried contacting Matrix again by *** and have been unable to get a response or get hold of anyone who can assist me. I did put a review last week Thursday and then someone called me and told me she will send me details of where I can go pick up a remote and I did not receive anything yet!! No email, no SMS ,This is becoming extremely frustrating, as I am continuing to pay for a service that I am currently unable to use due to the lost remote. Please can this be sorted out asap
1 reviews | Active since Sept 2014
Matrix- BAD experience
I lost my car keys and panic button remote, which I reported to you on 31 August 2026. I received a response confirming that a service ticket had been logged, but I have received no further communication or update since then. I have also tried contacting Matrix again by *** and have been unable to get a response or get hold of anyone who can assist me. I did put a review last week Thursday and then someone called me and told me she will send me details of where I can go pick up a remote and I did not receive anything yet!! No email, no SMS ,This is becoming extremely frustrating, as I am continuing to pay for a service that I am currently unable to use due to the lost remote. Please can this be sorted out asap
1 reviews | Active since Dec 2020
Daily light ******ies
I am extremely dissatisfied with the way my complaint has been handled by MiX Telematics. I previously raised a complaint regarding an alleged outstanding balance on my ***. Unfortunately, the person handling my complaint did not resolve the matter. Instead, I was eventually informed that the company that handled the contract was an external company and that MiX does not have proof or records relating to the contract. This is unacceptable to me. The matter relates to a contract that was not even five years ago, yet I am being told that there are no records available to substantiate the alleged amount being claimed from me. I am requesting proper proof of the contract, the renewal, the charges and the alleged outstanding balance. My concern is also that my contract was cancelled without me being advised that I allegedly owed money. I do not understand how a company can acknowledge the closure/cancellation of an *** and subsequently maintain that there is an outstanding balance without being able to provide the supporting records. I am not refusing to pay a legitimate amount. I am disputing the amount because I have not been provided with sufficient evidence showing that I owe it. I am requesting that MiX provide: • The original contract and renewal documentation; • Proof of the renewal and the terms applicable at the time; • A complete statement showing how the alleged outstanding balance was calculated; • Proof of any notice advising me that an amount was outstanding before the contract was cancelled; • The records re**** upon to establish that I am liable for the alleged debt; and • A clear explanation as to why these records are allegedly unavailable. What is even more frustrating is that I have asked for an email address or proper contact details to escalate my complaint, but I have not been provided with one. I have already attempted to resolve this matter through the appropriate channels, yet I am not being given a meaningful escalation route. I am now left wondering whether I must approach Kia directly, as Kia was the company that introduced me to MiX when I purchased my vehicle in 2018. I would appreciate a formal response addressing the above concerns and resolving this matter based on the actual records and evidence.
1 reviews | Active since Dec 2020
Daily light ******ies
I am extremely dissatisfied with the way my complaint has been handled by MiX Telematics. I previously raised a complaint regarding an alleged outstanding balance on my ***. Unfortunately, the person handling my complaint did not resolve the matter. Instead, I was eventually informed that the company that handled the contract was an external company and that MiX does not have proof or records relating to the contract. This is unacceptable to me. The matter relates to a contract that was not even five years ago, yet I am being told that there are no records available to substantiate the alleged amount being claimed from me. I am requesting proper proof of the contract, the renewal, the charges and the alleged outstanding balance. My concern is also that my contract was cancelled without me being advised that I allegedly owed money. I do not understand how a company can acknowledge the closure/cancellation of an *** and subsequently maintain that there is an outstanding balance without being able to provide the supporting records. I am not refusing to pay a legitimate amount. I am disputing the amount because I have not been provided with sufficient evidence showing that I owe it. I am requesting that MiX provide: • The original contract and renewal documentation; • Proof of the renewal and the terms applicable at the time; • A complete statement showing how the alleged outstanding balance was calculated; • Proof of any notice advising me that an amount was outstanding before the contract was cancelled; • The records re**** upon to establish that I am liable for the alleged debt; and • A clear explanation as to why these records are allegedly unavailable. What is even more frustrating is that I have asked for an email address or proper contact details to escalate my complaint, but I have not been provided with one. I have already attempted to resolve this matter through the appropriate channels, yet I am not being given a meaningful escalation route. I am now left wondering whether I must approach Kia directly, as Kia was the company that introduced me to MiX when I purchased my vehicle in 2018. I would appreciate a formal response addressing the above concerns and resolving this matter based on the actual records and evidence.