Matix Vehicle Tracking aftersales service is non-existence

See emails sent to Customer care Matrix on the 16 October 2026, 21 October 2026, 23 October 2026 and 27 October 2026 to which I have not had an acknowledgement or a respond which show a total lack of customer service and reflects what they think of their customers. The service is non-existence and terrible to say the least.

16 Oct, to customercare

Good afternoon

I would like to lay a complaint about the poor service I received from your company .

Today I received a SMS from Matrix/Beame which said that you had sent me a payment link for payment of my account ref no 51662 and that I must phone ***.

I checked my bank statement and you collected R199.00 on the 26 September 2026 and as I did not understand why i received the SMS I phoned *** as per your SMS.

I waited for 12 minutes before a call centre agent answered my call and said that she could not assist me and would transfer me to the accounts department.

I waited 8 minute for someone to answer the call and was then told that I must ignore the SMS as it was an error on your side and my next payment will be collected from my bank account on the 26 October 2026.

So I wasted 20 minutes holding on and at least 6 minutes taking to your call center agents which was really unnecessary and as i paying customer surely if a communication (SMS) is sent out in error that a subsequent communication (SMS) should be sent out from your company advising me to ignore it as it was sent out in error?

Where is the customer service and is it that to save costs you do not employ enough staff?

This also begs the question , if I wait so long for my call to be answered by your customer service department and accounts department what will happen if I phone your hi-jacking and theft number to report a hi-jacking or ****** vehicle?

I am really not happy with your overall service and regret taking out a contract with you and expect a comprehensive response from your management on the issues I have raised above.

I will be reporting this to Hello.Peter and social media because as a paying customer who rely on a solid tracking company this is not acceptable.

Wed 21 Oct, 08:18 (6 days ago) to customercare

My email (complaint) of 6 days ago refers.

What did I expect from Matrix - yes no response to my complaint?

I requested a comprehensive response from your management and once again it just goes to prove that there is absolutely no customer service from Matrix and that my complaint and concerns are not of interest to you and all you are interested in is collecting monthly contributions.

I have been in Customer Service Management for 44 years and would never treat and or ignore my customers like you do.

I am now left with no option but to continue to report this matter to Hello.Peter, social media and the consumer council.

I will also be engaging with my attorney to look at the contract I have with you.

From my previous experience with your call centre, none-response to my previous email, I do not expect a response to this follow up email.

Fri 23 Oct, 08:18 to customercare

Despite me raising my concerns in an email dated 16 October 2026 and my follow up email dated 21 October 2026 I have not had the courteous of a response which once again confirms the shocking service of your company and the way you treat your clients.

I have therefore taken further steps to highlight and address the situation through the external channels available.

Today 27 Oct08:26 to: customercare

My emails dated 16 October 2026, 21 October 2026 and 23 October 2026 refers.

Despite me requesting an urgent response from Management regarding my concerns raised, you have failed to respond to me or even acknowledge my concerns and questions posed and I have therefore included the National Consumer Commission (NCC) in this email and have also lodged a complaint on Hello.Peter.

It is 11 days since my initial email with no response which is not acceptable and reflects a total lack of customer service from Matrix.