Scores reflect the Overall AI Score for each category
Based on recent customer reviews, HelpMe is described as an exceptionally fast crisis response service. Customers consistently report callbacks within seconds of pressing the panic button, calm and caring crisis centre operators, and an app that is simple to activate. A recurring frustration, however, is unsolicited marketing calls and difficulty removing personal information, which unsettles trust for a minority of users.
Top Strengths:
- •Emergency Response & Recovery: Panic button and SOS activations, including accidental ones, trigger callbacks in seconds or minutes. Customers describe ambulances dispatched, tow trucks arriving fast, and operators staying in contact until they are safely home.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 18m
TrustIndex
10
Perfect Score
Ranking
#1
in Home & Business Security
Reply Time
1h 49m
NPS Score
47
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 18m
Nov '25 - Oct '26
Frequently Asked Questions About HelpMe
What do customers say about HelpMe?
Based on recent customer reviews, HelpMe is described as an exceptionally fast crisis response service. Customers consistently report callbacks within seconds of pressing the panic button, calm and caring crisis centre operators, and an app that is simple to activate. A recurring frustration, however, is unsolicited marketing calls and difficulty removing personal information, which unsettles trust for a minority of users.
What is HelpMe's biggest strength?
HelpMe's biggest strength, according to Hellopeter's AI analysis, is Emergency Response & Recovery. Panic button and SOS activations, including accidental ones, trigger callbacks in seconds or minutes. Customers describe ambulances dispatched, tow trucks arriving fast, and operators staying in contact until they are safely home.
What are the most common complaints about HelpMe?
The most common complaint about HelpMe, based on Hellopeter's AI analysis of recent customer reviews, is Reliability, Trust & Value. Most customers recommend HelpMe and cite genuine peace of mind. Trust is damaged for others by repeated cold calls, data privacy worries, unclear cover for roadside towing, and paying while the app remains locked.
How does HelpMe compare to other Home & Business Security companies?
HelpMe scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Emergency Response (4.6); their weakest is Reliability & Trust (4.2). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is HelpMe trustworthy?
HelpMe has a TrustIndex of 10 out of 10 on Hellopeter, based on 153 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 18 min. Hellopeter has tracked HelpMe across 660 total reviews. How is the TrustIndex calculated? →
Recent reviews (153)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2017
Exceeded
Exceeded expectations, fast and caring service, I would recommend HelpMe as they are there when it matters most...
1 reviews | Active since Jul 2017
Exceeded
Exceeded expectations, fast and caring service, I would recommend HelpMe as they are there when it matters most...
1 reviews | Active since Sept 2025
Towing truck after breakdown
Great service was helping in less than minutes to connect to a tow truck
1 reviews | Active since Sept 2025
Towing truck after breakdown
Great service was helping in less than minutes to connect to a tow truck
1 reviews | Active since Jan 2025
Gap cover
The service was good, if you send all the documentation the payout is done quickly. Correspondence is easy. Will also like that this gapcover must have a wattsapp app.
1 reviews | Active since Jan 2025
Gap cover
The service was good, if you send all the documentation the payout is done quickly. Correspondence is easy. Will also like that this gapcover must have a wattsapp app.
1 reviews | Active since Feb 2013
Helpme SA, Awesome product as service!
I was initially not completely sold on the HelpMe app, but that changed after speaking to Zandele. She was incredibly helpful, calm and professional in the way she handled my call, and she made me comfortable enough to give the app a try. I asked her to contact me again the following day so that I could provide the required details, as I wasn't able to do it immediately. She did exactly that — to the minute! That level of professionalism and follow-through really impressed me. HelpMe is a great product, and if the rest of the team is as helpful and professional as Zandele, I believe this is going to be an awesome service. Thank you, Zandele! You made a very positive first impression
1 reviews | Active since Feb 2013
Helpme SA, Awesome product as service!
I was initially not completely sold on the HelpMe app, but that changed after speaking to Zandele. She was incredibly helpful, calm and professional in the way she handled my call, and she made me comfortable enough to give the app a try. I asked her to contact me again the following day so that I could provide the required details, as I wasn't able to do it immediately. She did exactly that — to the minute! That level of professionalism and follow-through really impressed me. HelpMe is a great product, and if the rest of the team is as helpful and professional as Zandele, I believe this is going to be an awesome service. Thank you, Zandele! You made a very positive first impression
1 reviews | Active since Apr 2026
It was wonderful and fast service that I get with Help me
It was wonderful and fast service that I get with Help me. Everybody from the security CSS and Toys towing Dirk Coetzee was so helpful and friendly. Thank you for all your help and fast response. Very Great full 🤗😁 Kind Regards Zander Snyman
1 reviews | Active since Apr 2026
It was wonderful and fast service that I get with Help me
It was wonderful and fast service that I get with Help me. Everybody from the security CSS and Toys towing Dirk Coetzee was so helpful and friendly. Thank you for all your help and fast response. Very Great full 🤗😁 Kind Regards Zander Snyman