Based on recent customer reviews, The Metal Industries Benefit Funds Administrators (mibfa) is described by members as slow and unresponsive when processing provident fund withdrawals and death benefit claims. Reviewers report waiting months for allocation or payout, couriering the same documents repeatedly, paperwork lost or sitting in the mailroom, files reassigned between case workers, and claims effectively restarted. Unanswered emails, long call queues and repeated transfers leave members without clear updates during genuine financial hardship. One reviewer praised a withdrawals claims clerk who phoned back and went the extra mile.
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About The Metal Industries Benefit Funds Administrators (mibfa)
What do customers say about The Metal Industries Benefit Funds Administrators (mibfa)?
Based on recent customer reviews, The Metal Industries Benefit Funds Administrators (mibfa) is described by members as slow and unresponsive when processing provident fund withdrawals and death benefit claims. Reviewers report waiting months for allocation or payout, couriering the same documents repeatedly, paperwork lost or sitting in the mailroom, files reassigned between case workers, and claims effectively restarted. Unanswered emails, long call queues and repeated transfers leave members without clear updates during genuine financial hardship. One reviewer praised a withdrawals claims clerk who phoned back and went the extra mile.
Is The Metal Industries Benefit Funds Administrators (mibfa) trustworthy?
The Metal Industries Benefit Funds Administrators (mibfa) has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked The Metal Industries Benefit Funds Administrators (mibfa) across 562 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Mibfa no humanity
Been fighting since july to get my provident fund and lost everything in this couple of months.I lost my car today and they dont feel a **** about anything cause they have food a warm bed and money in their accounts.Im on street since i lost my living a month 2 moths ago and was sleeping in my car till last night and tonight im on the street and my phones batery is flat and i have no where to charge it.is there no humanity in these guys cause they are stalling till the person die.
1 reviews | Active since Sept 2026
Mibfa no humanity
Been fighting since july to get my provident fund and lost everything in this couple of months.I lost my car today and they dont feel a **** about anything cause they have food a warm bed and money in their accounts.Im on street since i lost my living a month 2 moths ago and was sleeping in my car till last night and tonight im on the street and my phones batery is flat and i have no where to charge it.is there no humanity in these guys cause they are stalling till the person die.
1 reviews | Active since Aug 2026
MIBFA – Unacceptable Delay in Processing Claims
I submitted my provident fund claim on 11 August 2026. Today is 24 August, and my claim has still not even been allocated or processed. I have phoned several times and keep receiving the same answer: “Your claim has not been allocated yet.” Today I was even told that I don’t have a profile. How can it take almost two weeks just to allocate a claim? And with no manager or senior contact details available, am I simply expected to sit and hope that someone eventually processes it? This is completely unacceptable. The longer MIBFA takes, the longer I have to wait for my funds, and the claim still has to go through SARS afterwards. MIBFA, please explain: HOW LONG must a member wait for their claim to even be processed?
1 reviews | Active since Aug 2026
MIBFA – Unacceptable Delay in Processing Claims
I submitted my provident fund claim on 11 August 2026. Today is 24 August, and my claim has still not even been allocated or processed. I have phoned several times and keep receiving the same answer: “Your claim has not been allocated yet.” Today I was even told that I don’t have a profile. How can it take almost two weeks just to allocate a claim? And with no manager or senior contact details available, am I simply expected to sit and hope that someone eventually processes it? This is completely unacceptable. The longer MIBFA takes, the longer I have to wait for my funds, and the claim still has to go through SARS afterwards. MIBFA, please explain: HOW LONG must a member wait for their claim to even be processed?
1 reviews | Active since Aug 2026
Worst case scenario with MIBFA handling our death benefits claim
Hello Peter. My husband passed away 8 months ago. I had a worst case scenario with MIBFA since I admitted my late husband death benefits claim 4 March 2026 . He was our breadwinner and we only lived on his income monthly .A case worker Mandisa phones me and my son in April to asked information about a sibling and a close friend contact details. That was it 6 months almost 7 months ago no update or fallow-up on this death benefits claim. I wrote 2 emails 3June 2026 to Mandisa no response and 30 June 2026 to MIBFA death benefits no response again. On 13 July I went to the branch in Cape Town. Mr Meiring at the front desk informed me that Mandisa don't handle the file anymore but it's transfer to a nother staff members name Sue and is now treated as complete new application Stalling a death benefits claim for more than 6 months almost 7 months resetting the process due to internal staff changes continues severe maladministation and failure of your fiduciary duties. I know about the section 37 C where MIBFA must investigate if theres other beneficiaries . But my son and I are the only beneficiaries of this death benefits claim. The facts here is they did nothing until this day. MIBFA staff used section 37 C for unessarry delays and maladministation negligence and failed us.We facing severe humanitarian escalation , financial hardship and to sucure our home that's why we need this funds urgently . That management finalize this death benefits claim on urgent humanitarian grounds . I wrote a last emall 11 August 2026 and demand that a manger or supervisor contact me in 5 days. For more than 6 months we waited pasiently and now that time is just wiped out in flash. MIBFA staff can really treat clients that apply for death benefits with more dignity and understanding they still in moarn about the love one they lost and that some people urgently need the funds for servival . That's was my worst experience with a business ever. MIBFA just give me runarounds and failed us to give a clear update on the process of my application.
1 reviews | Active since Aug 2026
Worst case scenario with MIBFA handling our death benefits claim
Hello Peter. My husband passed away 8 months ago. I had a worst case scenario with MIBFA since I admitted my late husband death benefits claim 4 March 2026 . He was our breadwinner and we only lived on his income monthly .A case worker Mandisa phones me and my son in April to asked information about a sibling and a close friend contact details. That was it 6 months almost 7 months ago no update or fallow-up on this death benefits claim. I wrote 2 emails 3June 2026 to Mandisa no response and 30 June 2026 to MIBFA death benefits no response again. On 13 July I went to the branch in Cape Town. Mr Meiring at the front desk informed me that Mandisa don't handle the file anymore but it's transfer to a nother staff members name Sue and is now treated as complete new application Stalling a death benefits claim for more than 6 months almost 7 months resetting the process due to internal staff changes continues severe maladministation and failure of your fiduciary duties. I know about the section 37 C where MIBFA must investigate if theres other beneficiaries . But my son and I are the only beneficiaries of this death benefits claim. The facts here is they did nothing until this day. MIBFA staff used section 37 C for unessarry delays and maladministation negligence and failed us.We facing severe humanitarian escalation , financial hardship and to sucure our home that's why we need this funds urgently . That management finalize this death benefits claim on urgent humanitarian grounds . I wrote a last emall 11 August 2026 and demand that a manger or supervisor contact me in 5 days. For more than 6 months we waited pasiently and now that time is just wiped out in flash. MIBFA staff can really treat clients that apply for death benefits with more dignity and understanding they still in moarn about the love one they lost and that some people urgently need the funds for servival . That's was my worst experience with a business ever. MIBFA just give me runarounds and failed us to give a clear update on the process of my application.
1 reviews | Active since Sept 2020
Poor Service and Unacceptable Delays in Processing a Claim for Alexander Family
Subject: Poor Service and Unacceptable Delays in Processing a Claim for Alexander Family I am writing to express my disappointment with the poor service we have received. While your company assists many people, the standard of service in our case has declined significantly. Our family submitted a claim for a payout in November 2025, and to date the matter remains unresolved. We continue to receive requests for additional documentation, despite our attorney submitting all the required paperwork. The timeline of events is as follows: 10 March 2026: We were informed that all documentation had been received, the claim was finalised, and payment would be made within 6–8 weeks. End of April 2026: We were unexpectedly asked to provide an executor's letter. 10 June 2026: We were requested to submit the deceased wife's death certificate, which was provided immediately. 12 June 2026: Our attorney was informed that your office was waiting for a SARS clearance certificate and that the process had to be completed manually because the electronic system was not working. Can it really take more than three weeks to obtain a SARS clearance certificate before payment can be processed? To make matters worse, the family lives approximately four hours from Gauteng. Every time new documentation is requested, they are forced to travel long distances at considerable expense. This places an unnecessary financial and emotional burden on a family that is already dealing with the loss of a loved one. We respectfully request an explanation for these ongoing delays, as well as a clear indication of what is still outstanding and when we can realistically expect the payment to be made. We trust that this matter will now receive your urgent attention and be resolved without any further unnecessary delays.
1 reviews | Active since Sept 2020
Poor Service and Unacceptable Delays in Processing a Claim for Alexander Family
Subject: Poor Service and Unacceptable Delays in Processing a Claim for Alexander Family I am writing to express my disappointment with the poor service we have received. While your company assists many people, the standard of service in our case has declined significantly. Our family submitted a claim for a payout in November 2025, and to date the matter remains unresolved. We continue to receive requests for additional documentation, despite our attorney submitting all the required paperwork. The timeline of events is as follows: 10 March 2026: We were informed that all documentation had been received, the claim was finalised, and payment would be made within 6–8 weeks. End of April 2026: We were unexpectedly asked to provide an executor's letter. 10 June 2026: We were requested to submit the deceased wife's death certificate, which was provided immediately. 12 June 2026: Our attorney was informed that your office was waiting for a SARS clearance certificate and that the process had to be completed manually because the electronic system was not working. Can it really take more than three weeks to obtain a SARS clearance certificate before payment can be processed? To make matters worse, the family lives approximately four hours from Gauteng. Every time new documentation is requested, they are forced to travel long distances at considerable expense. This places an unnecessary financial and emotional burden on a family that is already dealing with the loss of a loved one. We respectfully request an explanation for these ongoing delays, as well as a clear indication of what is still outstanding and when we can realistically expect the payment to be made. We trust that this matter will now receive your urgent attention and be resolved without any further unnecessary delays.
1 reviews | Active since Jul 2011
I have been a part of Mibfa since last year February and when I log in to see my contributions it shows terminated, I even emailed them and the response I get is that I am a member but they don’t have proof, I pay every week
I have been a part of Mibfa since last year February and when I log in to see my contributions it shows terminated, I even emailed them and the response I get is that I am a member but they don’t have proof, I pay every week. This is utterly unacceptable and ***********. I have a feeling in my gut that my contributions is being ******. Worst pension fund ever
1 reviews | Active since Jul 2011
I have been a part of Mibfa since last year February and when I log in to see my contributions it shows terminated, I even emailed them and the response I get is that I am a member but they don’t have proof, I pay every week
I have been a part of Mibfa since last year February and when I log in to see my contributions it shows terminated, I even emailed them and the response I get is that I am a member but they don’t have proof, I pay every week. This is utterly unacceptable and ***********. I have a feeling in my gut that my contributions is being ******. Worst pension fund ever
1 reviews | Active since Jun 2026
Disappointed in the handling of my claim
The withdrawal clerk is not helpful as I have submitted documents physical then they lost the documents and they are mentioning that all the documents I submitted was incomplete. In their checklist it shows everything was submitted, now I have to resubmit they are very *********** since submit documents in May 2026.
1 reviews | Active since Jun 2026
Disappointed in the handling of my claim
The withdrawal clerk is not helpful as I have submitted documents physical then they lost the documents and they are mentioning that all the documents I submitted was incomplete. In their checklist it shows everything was submitted, now I have to resubmit they are very *********** since submit documents in May 2026.
1 reviews | Active since Mar 2015
Compliment
This lady went over and above to assist me with my claim ,when information was missing she would call me if I must the call she would call back making sure I understand that shes doing the work behind the scenes the first time ever a Government employee goes the extra mile like this I applaud her for the outstanding work and integrity she has well done the world needs more people like Sphiwe Mbali Withdrawals Claims Clerk MIBFA Business Unit BB
1 reviews | Active since Mar 2015
Compliment
This lady went over and above to assist me with my claim ,when information was missing she would call me if I must the call she would call back making sure I understand that shes doing the work behind the scenes the first time ever a Government employee goes the extra mile like this I applaud her for the outstanding work and integrity she has well done the world needs more people like Sphiwe Mbali Withdrawals Claims Clerk MIBFA Business Unit BB