MIBFA – Unacceptable Delay in Processing Claims

I submitted my provident fund claim on 11 August 2026. Today is 24 August, and my claim has still not even been allocated or processed.

I have phoned several times and keep receiving the same answer: “Your claim has not been allocated yet.” Today I was even told that I don’t have a profile.

How can it take almost two weeks just to allocate a claim? And with no manager or senior contact details available, am I simply expected to sit and hope that someone eventually processes it?

This is completely unacceptable. The longer MIBFA takes, the longer I have to wait for my funds, and the claim still has to go through SARS afterwards.

MIBFA, please explain: HOW LONG must a member wait for their claim to even be processed?