Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Melon Mobile earns strong praise for its human support team while struggling with the systems behind it. Customers consistently name individual consultants who resolve queries over WhatsApp, frequently after hours. A recurring theme is frustration with failed payment runs, suspended lines and capped unlimited plans, alongside slow eSIM activations and difficult number ports.
Top Strengths:
- •Customer Service & Support Quality: Customers repeatedly name consultants such as Sandra, Lilly, Jess, Vincent and Lindzay for patient, end to end help. A recurring theme is agents staying online late, going the extra mile, and confirming afterwards that everything works.
Replied to 10% of negative reviews
Reply time on negative reviews: 48h 46m
TrustIndex
5.2
Reply Time
60h 4m
NPS Score
14
Recommended: Likely
Replied to 10% of negative reviews
Reply time on negative reviews: 48h 46m
Dec '25 - Nov '26
Frequently Asked Questions About Melon Mobile
What do customers say about Melon Mobile?
Based on recent customer reviews, Melon Mobile earns strong praise for its human support team while struggling with the systems behind it. Customers consistently name individual consultants who resolve queries over WhatsApp, frequently after hours. A recurring theme is frustration with failed payment runs, suspended lines and capped unlimited plans, alongside slow eSIM activations and difficult number ports.
What is Melon Mobile's biggest strength?
Melon Mobile's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly name consultants such as Sandra, Lilly, Jess, Vincent and Lindzay for patient, end to end help. A recurring theme is agents staying online late, going the extra mile, and confirming afterwards that everything works.
What are the most common complaints about Melon Mobile?
The most common complaint about Melon Mobile, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. WhatsApp replies are often within minutes, yet customers with live faults describe long silences, tickets closed while unresolved and rating requests instead of answers. Phone lines and web chat regularly go unanswered during urgent issues.
How does Melon Mobile compare to other Mobile Networks companies?
Melon Mobile scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (4.4); their weakest is Billing & Contracts (1.6). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.4). How is the AI Score calculated? →
Is Melon Mobile trustworthy?
Melon Mobile has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 231 reviews in the last 12 months. They reply to 10% of negative reviews, typically within 48 hours 46 min. Hellopeter has tracked Melon Mobile across 914 total reviews. How is the TrustIndex calculated? →
Recent reviews (231)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2014
Con artists
I am tired of using this network. This is what they call a goed koop is a duurkoop. The ongoing saga of "unlimited" calls that are restricted. Also the data usage is rigged. Every month on the 25th they cut you. They want you to buy more. Then all of a sudden whilst you on calls your calls are disconnected. "no unlimited airtime". Inconsistant policies all the time. One minute they top you up the next they force you buy again. I once asked for a break down of data and noticed they had apps on it i dont even have on my phone. Till today waiting for a answer. One year later. I am so sick of this service. I need to just find another network.
1 reviews | Active since Jan 2014
Con artists
I am tired of using this network. This is what they call a goed koop is a duurkoop. The ongoing saga of "unlimited" calls that are restricted. Also the data usage is rigged. Every month on the 25th they cut you. They want you to buy more. Then all of a sudden whilst you on calls your calls are disconnected. "no unlimited airtime". Inconsistant policies all the time. One minute they top you up the next they force you buy again. I once asked for a break down of data and noticed they had apps on it i dont even have on my phone. Till today waiting for a answer. One year later. I am so sick of this service. I need to just find another network.
1 reviews | Active since Sept 2014
Disappointing Nonsense Customer Service
I was an old customer of Melon Mobile. Excellent service back then. Today, I tried to contact support via WhatsApp chat to port my current number to Melon Mobile. Zimkhita was utterly useless and refused to help me port my number to Melon Mobile. Clearly, this network has turned out to be like any other mobile network at being utterly useless at customer service! I guess then I'll stay with the current network. Very disappointed in shyte service received!
1 reviews | Active since Sept 2014
Disappointing Nonsense Customer Service
I was an old customer of Melon Mobile. Excellent service back then. Today, I tried to contact support via WhatsApp chat to port my current number to Melon Mobile. Zimkhita was utterly useless and refused to help me port my number to Melon Mobile. Clearly, this network has turned out to be like any other mobile network at being utterly useless at customer service! I guess then I'll stay with the current network. Very disappointed in shyte service received!
1 reviews | Active since Aug 2009
NEW APP IS COOL BUT MY INFO WAS NOT PULLED OVER CORRECTLY
The new app lost my one number which means I cant top up and I cant see balances. Melon has been slack to say the least in assisting! Called twice held on a chat for hours and still no solution
1 reviews | Active since Aug 2009
NEW APP IS COOL BUT MY INFO WAS NOT PULLED OVER CORRECTLY
The new app lost my one number which means I cant top up and I cant see balances. Melon has been slack to say the least in assisting! Called twice held on a chat for hours and still no solution
1 reviews | Active since Oct 2026
Needed assistance with my account after the APP updateamd the support team, Likly, helped and got...
Needed assistance with my account after the APP updateamd the support team, Likly, helped and got it resolved in minutes. Thank you Lilly and Melon Mobile
1 reviews | Active since Oct 2026
Needed assistance with my account after the APP updateamd the support team, Likly, helped and got...
Needed assistance with my account after the APP updateamd the support team, Likly, helped and got it resolved in minutes. Thank you Lilly and Melon Mobile
1 reviews | Active since Oct 2026
Unreliable ****
The network is **** you need to buy sim card with R99 even if it e sim than even you inform you lost your sim card they insist on you paying there plan first before the process sim swap which you have to pay as well
1 reviews | Active since Oct 2026
Unreliable ****
The network is **** you need to buy sim card with R99 even if it e sim than even you inform you lost your sim card they insist on you paying there plan first before the process sim swap which you have to pay as well
1 reviews | Active since Dec 2025
Frustrating
I've been a melon subscriber for a while now. Things were going great which is why, the whole family are now all on the network. One of the phones was lost and hence we initiated a sim swap. It's been 2 weeks since starting the process (and following up every day initially about twice a day as the number is needed) and it's been one of the most frustrating experiences I've ever been through. It appears that it's an issue with melon gauging from other customers' reviews. I'm not sure what has happened recently but the back office service appears to be non existent. I'm also not so sure that the "human" agents assisting are so human after all as the responses appear quite generic after a while. Unfortunately no amount of "We apologize for the inconvenience caused. We are actively looking into the issue and will share an update with you as soon as it is received. The issue was already expedited by management." means anything to your subscribers who have paid for your service that they can't get a refund for because you don't issue refunds. I'm sure this is in contravention of the Consumer Protection Act.
1 reviews | Active since Dec 2025
Frustrating
I've been a melon subscriber for a while now. Things were going great which is why, the whole family are now all on the network. One of the phones was lost and hence we initiated a sim swap. It's been 2 weeks since starting the process (and following up every day initially about twice a day as the number is needed) and it's been one of the most frustrating experiences I've ever been through. It appears that it's an issue with melon gauging from other customers' reviews. I'm not sure what has happened recently but the back office service appears to be non existent. I'm also not so sure that the "human" agents assisting are so human after all as the responses appear quite generic after a while. Unfortunately no amount of "We apologize for the inconvenience caused. We are actively looking into the issue and will share an update with you as soon as it is received. The issue was already expedited by management." means anything to your subscribers who have paid for your service that they can't get a refund for because you don't issue refunds. I'm sure this is in contravention of the Consumer Protection Act.