Based on recent customer reviews, Mellins i.Style is widely criticised for long delays in delivering spectacles, contact lenses and replacement parts, with many customers waiting weeks or months after paying in full. Complaints centre on billing and account administration, including debit order disputes, withheld refunds, lost prescriptions and handovers to debt collectors for goods never received. Aftercare and head office communication are described as almost non-existent across branches such as Cresta, South Gate, Kolonnade and Somerset Mall. Positive experiences do exist, praising patient, caring in-store optometrists at Menlyn and Mimosa Mall.
TrustIndex
2.1
NPS Score
-58
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mellins i.Style
What do customers say about Mellins i.Style?
Based on recent customer reviews, Mellins i.Style is widely criticised for long delays in delivering spectacles, contact lenses and replacement parts, with many customers waiting weeks or months after paying in full. Complaints centre on billing and account administration, including debit order disputes, withheld refunds, lost prescriptions and handovers to debt collectors for goods never received. Aftercare and head office communication are described as almost non-existent across branches such as Cresta, South Gate, Kolonnade and Somerset Mall. Positive experiences do exist, praising patient, caring in-store optometrists at Menlyn and Mimosa Mall.
Is Mellins i.Style trustworthy?
Mellins i.Style has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Mellins i.Style across 253 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Extremely bad service from Benmore Gardens Mellins
I went to Benmore Gardens in Sandton for eye test and I advised the optometrist to claim from the medical aid. The optometrist sent the quotation with the wrong code in February but the medical aid rejected the quotation and advised the optometrist to send the correct code back but they did not send the correct quotation with the correct code instead they took my name to the attorneys as if I did not pay. I kept on calling Mellins contact center but every person will tell me a different story... The other agent informed me that they Will send the correct quotation but when I ask my medical aid they did not send anything. I went to benmore garden directly to inquire but the lady gave me a bad attitude and told me that my medical aid takes time to answer the call but she will try the following day of which she didn't even call them to send the correct quotation. I had to call mellins directly and everytime when I call they tell me a different story. I had to resend the quotation to the medical aid directly. As we speak the mellins escalated the matter to their attorneys while the problem is from their side.....
1 reviews | Active since Oct 2026
Extremely bad service from Benmore Gardens Mellins
I went to Benmore Gardens in Sandton for eye test and I advised the optometrist to claim from the medical aid. The optometrist sent the quotation with the wrong code in February but the medical aid rejected the quotation and advised the optometrist to send the correct code back but they did not send the correct quotation with the correct code instead they took my name to the attorneys as if I did not pay. I kept on calling Mellins contact center but every person will tell me a different story... The other agent informed me that they Will send the correct quotation but when I ask my medical aid they did not send anything. I went to benmore garden directly to inquire but the lady gave me a bad attitude and told me that my medical aid takes time to answer the call but she will try the following day of which she didn't even call them to send the correct quotation. I had to call mellins directly and everytime when I call they tell me a different story. I had to resend the quotation to the medical aid directly. As we speak the mellins escalated the matter to their attorneys while the problem is from their side.....
1 reviews | Active since Apr 2017
Customer service lacking: sale only for "loyal customers"
Business: Mellins i-Style, Fourways Crossing Date of experience: Sunday, 11 October 2026 I visited the Fourways Crossing store to purchase a pair of sunglasses. I enquired about a pair that was advertised as being on sale, with a list price of R4,100. I was informed that the sale price was only available to "loyal customers." I came in ready to buy, and I was turned away because I was not already an established customer. I certainly will not be a customer after this experience, let alone a loyal one. Promotions displayed to the public should be available to the people walking through the door, or at the very least the conditions should be made clear.
1 reviews | Active since Apr 2017
Customer service lacking: sale only for "loyal customers"
Business: Mellins i-Style, Fourways Crossing Date of experience: Sunday, 11 October 2026 I visited the Fourways Crossing store to purchase a pair of sunglasses. I enquired about a pair that was advertised as being on sale, with a list price of R4,100. I was informed that the sale price was only available to "loyal customers." I came in ready to buy, and I was turned away because I was not already an established customer. I certainly will not be a customer after this experience, let alone a loyal one. Promotions displayed to the public should be available to the people walking through the door, or at the very least the conditions should be made clear.
1 reviews | Active since Sept 2026
Im very unhappy with Mellins. The frame is expensive yet low quality. The temple lost drew twice and now they say the temple is completely broken and can’t be fixed. They say temple breaks due to every day opening and closing including everyday handling.
In less than 12 months the spectacle temple has lost ***** in 2 occurrences and they can’t replace it
1 reviews | Active since Sept 2026
Im very unhappy with Mellins. The frame is expensive yet low quality. The temple lost drew twice and now they say the temple is completely broken and can’t be fixed. They say temple breaks due to every day opening and closing including everyday handling.
In less than 12 months the spectacle temple has lost ***** in 2 occurrences and they can’t replace it
1 reviews | Active since Sept 2026
Worst service
I am extremely disappointed by the unacceptable service and poor administration I have experienced with Melins iStyle Optometrists. In January 2026, I underwent an eye test and purchased a three-month supply of contact lenses, which I paid for in full on the day. I also ordered an additional three-month supply that was not available in store at the time. I was later contacted in February and March and informed that these lenses had arrived and were ready for collection and payment. I visited the store on three separate occasions to collect the lenses, only to be told that the contact lenses and even my prescription could not be located. After repeated wasted trips and no resolution, I informed the store that I no longer required the lenses, as I was relocating, and that I would not pay for products that had never been provided to me. Despite never receiving the product, Melins has continued to invoice me and has repeatedly contacted me regarding an alleged outstanding amount. Even more concerning is that the matter has now been handed over to debt collectors, potentially affecting my credit record, for goods I never received. This is completely unacceptable. Over the past seven to eight months, I have visited the store multiple times, made numerous phone calls, sent emails, and repeatedly explained the situation whenever I was contacted about the account. Each time, I was told that the complaint had been escalated to head office, yet no one has provided me with any feedback or resolution. It is astonishing that Melins can act quickly to hand a customer over to debt collectors, but cannot respond to a long-standing complaint or correct an obvious administrative error. I expect Melins to immediately cancel this incorrect charge, remove any debt collection action related to this account, confirm in writing that my credit record has not been negatively affected, and provide an explanation as to how this situation was allowed to continue for months despite numerous complaints. Customers should not be harassed or threatened with debt collection for products they never received.
1 reviews | Active since Sept 2026
Worst service
I am extremely disappointed by the unacceptable service and poor administration I have experienced with Melins iStyle Optometrists. In January 2026, I underwent an eye test and purchased a three-month supply of contact lenses, which I paid for in full on the day. I also ordered an additional three-month supply that was not available in store at the time. I was later contacted in February and March and informed that these lenses had arrived and were ready for collection and payment. I visited the store on three separate occasions to collect the lenses, only to be told that the contact lenses and even my prescription could not be located. After repeated wasted trips and no resolution, I informed the store that I no longer required the lenses, as I was relocating, and that I would not pay for products that had never been provided to me. Despite never receiving the product, Melins has continued to invoice me and has repeatedly contacted me regarding an alleged outstanding amount. Even more concerning is that the matter has now been handed over to debt collectors, potentially affecting my credit record, for goods I never received. This is completely unacceptable. Over the past seven to eight months, I have visited the store multiple times, made numerous phone calls, sent emails, and repeatedly explained the situation whenever I was contacted about the account. Each time, I was told that the complaint had been escalated to head office, yet no one has provided me with any feedback or resolution. It is astonishing that Melins can act quickly to hand a customer over to debt collectors, but cannot respond to a long-standing complaint or correct an obvious administrative error. I expect Melins to immediately cancel this incorrect charge, remove any debt collection action related to this account, confirm in writing that my credit record has not been negatively affected, and provide an explanation as to how this situation was allowed to continue for months despite numerous complaints. Customers should not be harassed or threatened with debt collection for products they never received.
1 reviews | Active since Jun 2026
Mellins i
Mellins i.Style in De Aar Poor treatment and conduct A consultant that assisted me three months ago came to swear at me at my place of work regarding an outstanding payment on an eye test i did, claiming head office is giving her a tough time regarding that
1 reviews | Active since Jun 2026
Mellins i
Mellins i.Style in De Aar Poor treatment and conduct A consultant that assisted me three months ago came to swear at me at my place of work regarding an outstanding payment on an eye test i did, claiming head office is giving her a tough time regarding that
1 reviews | Active since Oct 2024
WORST EMPLOYER
For the first time in my life i felt how my ancestors felt as slaves, Mellins as an employer is still decades behind with how you treat the one element in your business PEOPLE yes your employees and not all of them get the same treatment you choose and name it discretion on contract. Resigning after been forced to do so while sick and no transparency, no payslip given to me and I took it upon my self to reach out to HR who did not respond to my messages, I had to then call her to be told *i am busy with your payslip*. Later same day same HR send me a voicenote to tell me my net is 0.00 and i wont get my commission because of management discretion. I reverted back to her requesting my last payslip that showed how they deducted to the last cent TO DATE NO RESPONSE FROM HER . An HR and Managers with no emotional intelligence, unprofessional and always threating staff with HR. Leave days not taken and not paid for but deducted without any proof. Staff retention will always be on your agenda from top to bottom.
1 reviews | Active since Oct 2024
WORST EMPLOYER
For the first time in my life i felt how my ancestors felt as slaves, Mellins as an employer is still decades behind with how you treat the one element in your business PEOPLE yes your employees and not all of them get the same treatment you choose and name it discretion on contract. Resigning after been forced to do so while sick and no transparency, no payslip given to me and I took it upon my self to reach out to HR who did not respond to my messages, I had to then call her to be told *i am busy with your payslip*. Later same day same HR send me a voicenote to tell me my net is 0.00 and i wont get my commission because of management discretion. I reverted back to her requesting my last payslip that showed how they deducted to the last cent TO DATE NO RESPONSE FROM HER . An HR and Managers with no emotional intelligence, unprofessional and always threating staff with HR. Leave days not taken and not paid for but deducted without any proof. Staff retention will always be on your agenda from top to bottom.
1 reviews | Active since Mar 2025
****ty service
Horrible customer service from Mellins in South Gate. Elmarie and her manager are horrible! The regional manager as well. Do not go to this store. They value their workers who are horrible over their customers!
1 reviews | Active since Mar 2025
****ty service
Horrible customer service from Mellins in South Gate. Elmarie and her manager are horrible! The regional manager as well. Do not go to this store. They value their workers who are horrible over their customers!
1 reviews | Active since May 2013
Mellins- Customer service: absolutely absolutely absent!!!!!
I am really astounded by the lack of service by Mellins personnel at the two branches (Kolonnade and The Grove) I had the unfortunate dealings I had at both branches. They are friendly enough when you deal with them in person at the branch, but unfortunately that is where the client service stops. Aftercare is absolutely non-existence, when they are supposed to reply on a matter at hand, dead silence. For example I am waiting for sunglasses that ordered (and paid for) on 18/05/2026. The branch did not have the sunglasses that I wanted, so they ordered it from Bloemfontein. Today is Saturday 23/05/2026, and I am still waiting for the sunglasses to arrive from Bloemfontein. When I phoned (one of my many phone calls) the Kolonnade branch to enquire about the arrival of the sunglasses, the shop assistent (gentleman) told my they are still waiting for the courier to arrive?? Really, 5 days from Bloemfontein??? Mellins, maybe you should consider another courier service??? And, then of course am am waiting (2 days now) for any kind of communication from the The Grove Mall, anything about my second pair of sunglasses that I bought. Dead Silence. When I receive the sunglasses that I bought hopefully this year), it will be the last time that I will make use of your services or buy anything from Mellins, and I want to warn any future clients to reconsider using Mellins if they want to receive any after sales/ support.
1 reviews | Active since May 2013
Mellins- Customer service: absolutely absolutely absent!!!!!
I am really astounded by the lack of service by Mellins personnel at the two branches (Kolonnade and The Grove) I had the unfortunate dealings I had at both branches. They are friendly enough when you deal with them in person at the branch, but unfortunately that is where the client service stops. Aftercare is absolutely non-existence, when they are supposed to reply on a matter at hand, dead silence. For example I am waiting for sunglasses that ordered (and paid for) on 18/05/2026. The branch did not have the sunglasses that I wanted, so they ordered it from Bloemfontein. Today is Saturday 23/05/2026, and I am still waiting for the sunglasses to arrive from Bloemfontein. When I phoned (one of my many phone calls) the Kolonnade branch to enquire about the arrival of the sunglasses, the shop assistent (gentleman) told my they are still waiting for the courier to arrive?? Really, 5 days from Bloemfontein??? Mellins, maybe you should consider another courier service??? And, then of course am am waiting (2 days now) for any kind of communication from the The Grove Mall, anything about my second pair of sunglasses that I bought. Dead Silence. When I receive the sunglasses that I bought hopefully this year), it will be the last time that I will make use of your services or buy anything from Mellins, and I want to warn any future clients to reconsider using Mellins if they want to receive any after sales/ support.