Customer service lacking: sale only for "loyal customers"

Business: Mellins i-Style, Fourways Crossing Date of experience: Sunday, 11 October 2026

I visited the Fourways Crossing store to purchase a pair of sunglasses. I enquired about a pair that was advertised as being on sale, with a list price of R4,100.

I was informed that the sale price was only available to "loyal customers."

I came in ready to buy, and I was turned away because I was not already an established customer. I certainly will not be a customer after this experience, let alone a loyal one. Promotions displayed to the public should be available to the people walking through the door, or at the very least the conditions should be made clear.