Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Meerkat earns strong praise for the personal guidance behind its debt review clearance work, where named consultants are described as patient and proactive. Customer Service & Professional Guidance (3.9) and Process Efficiency & Turnaround (3.1) anchor the profile. Insurance and burial scheme clients, however, describe unpaid claims, unauthorised debits and silence after final payments, pulling Billing, Payments & Financial Accuracy (1.3), Trust, Transparency & Compliance (1.9) and Communication & Responsiveness (2.0) down sharply.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name individuals such as Fadwah Hendricks, Kelly, Michelle Fortune, Adian Jones and Geraldine, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is consultants easing scepticism and explaining each step clearly.
Replied to 73% of negative reviews
Reply time on negative reviews: 47h 48m
TrustIndex
6
Ranking
#18
in Debt Management
Reply Time
37h 59m
NPS Score
18
Recommended: Likely
Replied to 73% of negative reviews
Reply time on negative reviews: 47h 48m
Dec '25 - Nov '26
Frequently Asked Questions About Meerkat
What do customers say about Meerkat?
Based on recent customer reviews, Meerkat earns strong praise for the personal guidance behind its debt review clearance work, where named consultants are described as patient and proactive. Customer Service & Professional Guidance (3.9) and Process Efficiency & Turnaround (3.1) anchor the profile. Insurance and burial scheme clients, however, describe unpaid claims, unauthorised debits and silence after final payments, pulling Billing, Payments & Financial Accuracy (1.3), Trust, Transparency & Compliance (1.9) and Communication & Responsiveness (2.0) down sharply.
What is Meerkat's biggest strength?
Meerkat's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name individuals such as Fadwah Hendricks, Kelly, Michelle Fortune, Adian Jones and Geraldine, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is consultants easing scepticism and explaining each step clearly.
What are the most common complaints about Meerkat?
The most common complaint about Meerkat, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, callback requests logged online that are never returned, and long holds ending in disconnection. Customers chasing Form 19, paid up letters or claim feedback consistently report being left in silence for weeks.
How does Meerkat compare to other Debt Management companies?
Meerkat scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.9); their weakest is Communication (2.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Meerkat trustworthy?
Meerkat has a TrustIndex of 6 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 47 hours 48 min. Hellopeter has tracked Meerkat across 874 total reviews. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Terrible service
The most horrible company to ever exist!!!!their billing is not accurate, they make you pay a standard monthly fee at the beginning of each month and doesn't matter how much you have on their account, it will automatically deplete just so that you can pay the standard fee!!!!if their app is not malfunctioning, it's them not being able to trace manual payments and still switch you off even though payment was made. They switch you off in the early hours of the morning and you have to wait for them to start work at 8am. As if that's not bad enough and you get generic replies when questions are asked. Terrible customer service as well!They asked for a meeting a year ago with me to discuss my first review and the lady came with a guy to intimidate me. I would never recommend
1 reviews | Active since Aug 2022
Terrible service
The most horrible company to ever exist!!!!their billing is not accurate, they make you pay a standard monthly fee at the beginning of each month and doesn't matter how much you have on their account, it will automatically deplete just so that you can pay the standard fee!!!!if their app is not malfunctioning, it's them not being able to trace manual payments and still switch you off even though payment was made. They switch you off in the early hours of the morning and you have to wait for them to start work at 8am. As if that's not bad enough and you get generic replies when questions are asked. Terrible customer service as well!They asked for a meeting a year ago with me to discuss my first review and the lady came with a guy to intimidate me. I would never recommend
1 reviews | Active since Nov 2017
We received excellent assistance from Meerkat with our debt review
We received excellent assistance from Meerkat with our debt review. Their team was professional, friendly, helpful, and supportive throughout the process. They made everything easier to understand and handled our matter with care. We are truly grateful for their service and highly recommend Meerkat to anyone needing assistance with debt review.
1 reviews | Active since Nov 2017
We received excellent assistance from Meerkat with our debt review
We received excellent assistance from Meerkat with our debt review. Their team was professional, friendly, helpful, and supportive throughout the process. They made everything easier to understand and handled our matter with care. We are truly grateful for their service and highly recommend Meerkat to anyone needing assistance with debt review.
1 reviews | Active since Jun 2026
Solved query on the first call
I would like to thank Zaida Van Graan for excellent service. She was friendly from the beginning of the call, provided all the information needed and did not complicate the message. Truly excellent service, much appreciated.
1 reviews | Active since Jun 2026
Solved query on the first call
I would like to thank Zaida Van Graan for excellent service. She was friendly from the beginning of the call, provided all the information needed and did not complicate the message. Truly excellent service, much appreciated.
1 reviews | Active since Apr 2018
My journey with Meerkat has been a roller coaster ride, with its ups and downs, but in the end, i...
My journey with Meerkat has been a roller coaster ride, with its ups and downs, but in the end, it was absolutely worth it! I am very pleased with the service I received. The team has shown great patience and consistency in keeping clients in the loop throughout the process. Communication and keeping clients informed make a huge difference, especially when dealing with financial matters. A special thank you to Michelyn, my agent, who has been amazing throughout this journey. I truly appreciate her patience, dedication, and the way she handled my case. She made the experience much easier, and I am grateful to have had her assisting me. Despite the challenges along the way, I am happy with the outcome and appreciate Meerkat for seeing the process through. I would definitely like to acknowledge Michelyn for her excellent service and support.
1 reviews | Active since Apr 2018
My journey with Meerkat has been a roller coaster ride, with its ups and downs, but in the end, i...
My journey with Meerkat has been a roller coaster ride, with its ups and downs, but in the end, it was absolutely worth it! I am very pleased with the service I received. The team has shown great patience and consistency in keeping clients in the loop throughout the process. Communication and keeping clients informed make a huge difference, especially when dealing with financial matters. A special thank you to Michelyn, my agent, who has been amazing throughout this journey. I truly appreciate her patience, dedication, and the way she handled my case. She made the experience much easier, and I am grateful to have had her assisting me. Despite the challenges along the way, I am happy with the outcome and appreciate Meerkat for seeing the process through. I would definitely like to acknowledge Michelyn for her excellent service and support.
1 reviews | Active since Oct 2025
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review. The process was lengthy and complicated, but Michelle was incredibly helpful, professional and supportive throughout. She kept me informed, answered all my questions and went above and beyond to help get the matter resolved. I’m extremely grateful for Michelle’s assistance and would definitely recommend Meerkat Legal to anyone needing help with debt review removal. Excellent service from start to finish!
1 reviews | Active since Oct 2025
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review. The process was lengthy and complicated, but Michelle was incredibly helpful, professional and supportive throughout. She kept me informed, answered all my questions and went above and beyond to help get the matter resolved. I’m extremely grateful for Michelle’s assistance and would definitely recommend Meerkat Legal to anyone needing help with debt review removal. Excellent service from start to finish!
1 reviews | Active since Oct 2022
Meerkat withholding Clearance Certificate
I finished my debt review and paid my final installment via Hyphen PDA on 25 June 2026. All my Paid Up letters have been received but Meerkat has gone completely silent. They have requested a Paid Up letter for an account that was not listed on my Form 16 and was never part of my debt review program. They are past the legal 7-day limit to clear my profile. I have sent a formal 24-hour demand email to their DC team this morning. If my Form 19 is not issued by 09:20 AM tomorrow, a formal non-compliance complaint will be submitted directly the NCR. Please Issue my certificate immediately.
1 reviews | Active since Oct 2022
Meerkat withholding Clearance Certificate
I finished my debt review and paid my final installment via Hyphen PDA on 25 June 2026. All my Paid Up letters have been received but Meerkat has gone completely silent. They have requested a Paid Up letter for an account that was not listed on my Form 16 and was never part of my debt review program. They are past the legal 7-day limit to clear my profile. I have sent a formal 24-hour demand email to their DC team this morning. If my Form 19 is not issued by 09:20 AM tomorrow, a formal non-compliance complaint will be submitted directly the NCR. Please Issue my certificate immediately.