

Matric College
Based on recent customer reviews, Matric College draws praise for its friendly student advisors, tutors like Tshepang and staff such as Ronisha and Rashieda, well structured study material and constant follow up calls that help adult learners rewrite or upgrade matric. Frustrated students, however, describe drawn out cancellation requests, early or unexpected debit orders, missing textbooks and exam registration promises that did not hold, with WhatsApp and email queries often going unanswered for days. Experiences appear to hinge heavily on billing and cancellation handling.
Replied to 100% of negative reviews
Reply time on negative reviews: 98h 20m
TrustIndex
5.2
Ranking
#6
in Short Courses
Reply Time
83h 33m
NPS Score
20
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 98h 20m
Oct '25 - Sep '26
Based on recent customer reviews, Matric College draws praise for its friendly student advisors, tutors like Tshepang and staff such as Ronisha and Rashieda, well structured study material and constant follow up calls that help adult learners rewrite or upgrade matric. Frustrated students, however, describe drawn out cancellation requests, early or unexpected debit orders, missing textbooks and exam registration promises that did not hold, with WhatsApp and email queries often going unanswered for days. Experiences appear to hinge heavily on billing and cancellation handling.
Matric College has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 98 hours 20 min. Hellopeter has tracked Matric College across 157 total reviews.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I am extremely frustrated with the ongoing poor service from Matric College. I have now been dealing with this issue for two months, during which I have been paying but unable to study due to unresolved problems. I was promised that these books would be couriered free of charge, and that I would be informed about pricing going forward. I have now asked THREE different people for written confirmation on this, and I am still being completely ignored. Instead of resolving the issue, I am being passed from one person to another. Every time I call, I am told someone else will get back to me “tomorrow,” but nothing is actually resolved. To make matters worse, I received an email stating that I withdrew my cancellation request, which is completely untrue. I have made it very clear multiple times that I want to cancel. I have now again confirmed: - I am cancelling my enrollment - I will not be paying any cancellation fee - I paid for two months and could not study due to issues on their side At this point, this feels extremely unprofessional and unfair. There is clearly no proper communication between departments, and no accountability. I expect urgent resolution: - Cancellation with NO fees - Written confirmation of my account status - Proper clarification regarding the books I was promised Based on my experience, I would not recommend Matric College to anyone.
1 reviews | Active since Sept 2026
I am extremely frustrated with the ongoing poor service from Matric College. I have now been dealing with this issue for two months, during which I have been paying but unable to study due to unresolved problems. I was promised that these books would be couriered free of charge, and that I would be informed about pricing going forward. I have now asked THREE different people for written confirmation on this, and I am still being completely ignored. Instead of resolving the issue, I am being passed from one person to another. Every time I call, I am told someone else will get back to me “tomorrow,” but nothing is actually resolved. To make matters worse, I received an email stating that I withdrew my cancellation request, which is completely untrue. I have made it very clear multiple times that I want to cancel. I have now again confirmed: - I am cancelling my enrollment - I will not be paying any cancellation fee - I paid for two months and could not study due to issues on their side At this point, this feels extremely unprofessional and unfair. There is clearly no proper communication between departments, and no accountability. I expect urgent resolution: - Cancellation with NO fees - Written confirmation of my account status - Proper clarification regarding the books I was promised Based on my experience, I would not recommend Matric College to anyone.
1 reviews | Active since Sept 2026
I am extremely disappointed with the service I have received from Matric College. The level of support and communication has been unacceptable, and the overall experience has been frustrating and stressful. Based on my experience, I find the service to be highly unprofessional and not up to the standard one would expect. I am currently in the process of cancelling my enrollment due to these issues. Unfortunately, I would not recommend Matric College to anyone considering studying through them.
1 reviews | Active since Sept 2026
I am extremely disappointed with the service I have received from Matric College. The level of support and communication has been unacceptable, and the overall experience has been frustrating and stressful. Based on my experience, I find the service to be highly unprofessional and not up to the standard one would expect. I am currently in the process of cancelling my enrollment due to these issues. Unfortunately, I would not recommend Matric College to anyone considering studying through them.
1 reviews | Active since Jan 2024
According to my knowledge I've cancelled my studies with them when I lost my job in 2022/23. But I've been harassed ever since to date, their team is *********** and rude, I've been saying 1 thing I don't owe you if I never used your resources.. I would never recommend anyone to them... Worst experience ever
1 reviews | Active since Jan 2024
According to my knowledge I've cancelled my studies with them when I lost my job in 2022/23. But I've been harassed ever since to date, their team is *********** and rude, I've been saying 1 thing I don't owe you if I never used your resources.. I would never recommend anyone to them... Worst experience ever
1 reviews | Active since Aug 2026
Am greatful to get an opportunity to rewrite my matric and the college assisted me to make this happen,also the support is very good.
1 reviews | Active since Aug 2026
Am greatful to get an opportunity to rewrite my matric and the college assisted me to make this happen,also the support is very good.
1 reviews | Active since Feb 2013
I asked to cancel and they are giving me the run around saying I have not paid for June. They debit before the debit date and when I asked for an email confirming that once I pay them my course will be cancelled she said she will send me a cancellation policy which does not guarantee that my course will be cancelled.
1 reviews | Active since Feb 2013
I asked to cancel and they are giving me the run around saying I have not paid for June. They debit before the debit date and when I asked for an email confirming that once I pay them my course will be cancelled she said she will send me a cancellation policy which does not guarantee that my course will be cancelled.