MZ
Mbali Z
1 reviews | Active since Jan 2024
27 Aug 2026, 16:41
Debt dispute
According to my knowledge I've cancelled my studies with them when I lost my job in 2022/23. But I've been harassed ever since to date, their team is *********** and rude, I've been saying 1 thing I don't owe you if I never used your resources.. I would never recommend anyone to them... Worst experience ever
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Matric College's replyOfficial
29 Aug 2026, 19:39Dear Student,
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing distress, frustration, and harassment you have experienced regarding this outstanding account dispute. We understand how deeply upsetting it is to be pursued for fees after believing your course was canceled when you lost your job in 2022/2023, especially when you did not utilize the study materials or resources.
We take allegations of unhelpful and rude staff conduct very seriously. Respectful, transparent communication is essential, particularly when dealing with sensitive account disputes and financial hardship.
We have located your details on our system. Our senior management and accounts escalation teams are taking immediate action on your file:
- Account Audit: We are reviewing all records, communication history, and cancellation requests submitted during 2022 and 2023 to verify the status of your cancellation.
- Collection Pause: We are placing an immediate hold on all collection activities, calls, and automated follow-ups while this investigation is underway.
- Resource Verification: We are checking your account activity to verify resource usage and review any accrued balance in light of your circumstances.
A senior manager from our accounts department will contact you directly to discuss the findings of our audit, address the conduct of our collection team, and work toward resolving this dispute.
Kind regards,
The Skills Academy Team
Matric College's reply29 Aug 2026, 19:39
Official
Dear Student,
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing distress, frustration, and harassment you have experienced regarding this outstanding account dispute. We understand how deeply upsetting it is to be pursued for fees after believing your course was canceled when you lost your job in 2022/2023, especially when you did not utilize the study materials or resources.
We take allegations of unhelpful and rude staff conduct very seriously. Respectful, transparent communication is essential, particularly when dealing with sensitive account disputes and financial hardship.
We have located your details on our system. Our senior management and accounts escalation teams are taking immediate action on your file:
- Account Audit: We are reviewing all records, communication history, and cancellation requests submitted during 2022 and 2023 to verify the status of your cancellation.
- Collection Pause: We are placing an immediate hold on all collection activities, calls, and automated follow-ups while this investigation is underway.
- Resource Verification: We are checking your account activity to verify resource usage and review any accrued balance in light of your circumstances.
A senior manager from our accounts department will contact you directly to discuss the findings of our audit, address the conduct of our collection team, and work toward resolving this dispute.
Kind regards,
The Skills Academy Team