Based on recent customer reviews, Macpro Appliances Services earns praise once technicians actually arrive on site, with customers highlighting friendly staff, rapid diagnosis of fridge and freezer faults, gas refills, frost removal and even mopping up water that leaked from the appliance. Frustration centres on scheduling and communication, especially for televisions and washing machines collected for workshop repairs, where promised turnaround times slip and phones go unanswered. Several appliances reportedly developed the same fault within weeks, prompting repeat visits and doubts about lasting workmanship.
TrustIndex
3.4
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Macpro Appliances Services
What do customers say about Macpro Appliances Services?
Based on recent customer reviews, Macpro Appliances Services earns praise once technicians actually arrive on site, with customers highlighting friendly staff, rapid diagnosis of fridge and freezer faults, gas refills, frost removal and even mopping up water that leaked from the appliance. Frustration centres on scheduling and communication, especially for televisions and washing machines collected for workshop repairs, where promised turnaround times slip and phones go unanswered. Several appliances reportedly developed the same fault within weeks, prompting repeat visits and doubts about lasting workmanship.
Is Macpro Appliances Services trustworthy?
Macpro Appliances Services has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Macpro Appliances Services across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2023
Customer Service NOT a top priority
Macpro Appliances is a Sub-Contractor for Hisense. I have a Hisense product that I purchased in Mar 2026. My initial call to Hisense to report a possible warranty claim was on 23 Sep. When logging my call with Hisense, I logged two problems, 1. An awful noise coming from the machine, and 2. when opening the spin lid, the spin does not brake. Hisense sent out technicians - MACPRO APPLIANCES two days later. Macpro appliances' driver/technician Prince, fixed problem 1 at my home only the following week as they had to wait for parts. When he was about to leave I asked about problem 2, to which he answered "They did not tell me about that". I immediately called Hisense to query the second problem... Hisense then called Macpro, whom advised the driver had already left my area... Which was shocking to me as all of this happened in 5 minutes. Regardless to say on 1 Oct I get a call from Prince, stating that they have to come fetch my machine for repairs. I was sad as I have a family of 6 Adults so washing is a mammoth task!!! From here everything goes downhill. On Friday 9 Oct @ 14h27, I receive a SMS from Hisense stating "Hisense Repair *** is categorised s COMPLETED REPAIR! The Saturday I call Hisense to ask when my machine will be returned. I am told that the contractor does not work on Saturdays, but it should happen Monday 12 Oct. The Hisense call centre agent however said that he would follow up with Macpro on Monday, and just reconfirm everything with me on Monday. Monday morning (12 Oct) I get the promised call from the Hisense agent, and he confirms that my machine will be delivered Monday! I waited ALL day!!! Tuesday (13 Oct) I call the numbers on the MACPRO vehicle (as I took a photo), but those numbers no longer exists? I eventually go through my phone to get Prince's number. When I speak to him, he tells me they are still testing the machine, it will only be delivered on Wednesday 14 Oct??? So somewhere there is a lot of miscommunication, and you as the client is stuck in the middle. I found everyone I dealt with at MACPRO — Prince, AJ, and Brandon (the owner) — to be extremely callous and cavalier in their approach. These are unacceptable traits in the service industry, where accountability, professionalism, and genuine concern for customers should be fundamental. Throughout my interactions with them, they demonstrated a disappointing lack of responsibility, care, and willingness to take ownership of the situation. Perhaps when dealing with Hisense, one should insist not to deal with MACPRO
1 reviews | Active since Jun 2023
Customer Service NOT a top priority
Macpro Appliances is a Sub-Contractor for Hisense. I have a Hisense product that I purchased in Mar 2026. My initial call to Hisense to report a possible warranty claim was on 23 Sep. When logging my call with Hisense, I logged two problems, 1. An awful noise coming from the machine, and 2. when opening the spin lid, the spin does not brake. Hisense sent out technicians - MACPRO APPLIANCES two days later. Macpro appliances' driver/technician Prince, fixed problem 1 at my home only the following week as they had to wait for parts. When he was about to leave I asked about problem 2, to which he answered "They did not tell me about that". I immediately called Hisense to query the second problem... Hisense then called Macpro, whom advised the driver had already left my area... Which was shocking to me as all of this happened in 5 minutes. Regardless to say on 1 Oct I get a call from Prince, stating that they have to come fetch my machine for repairs. I was sad as I have a family of 6 Adults so washing is a mammoth task!!! From here everything goes downhill. On Friday 9 Oct @ 14h27, I receive a SMS from Hisense stating "Hisense Repair *** is categorised s COMPLETED REPAIR! The Saturday I call Hisense to ask when my machine will be returned. I am told that the contractor does not work on Saturdays, but it should happen Monday 12 Oct. The Hisense call centre agent however said that he would follow up with Macpro on Monday, and just reconfirm everything with me on Monday. Monday morning (12 Oct) I get the promised call from the Hisense agent, and he confirms that my machine will be delivered Monday! I waited ALL day!!! Tuesday (13 Oct) I call the numbers on the MACPRO vehicle (as I took a photo), but those numbers no longer exists? I eventually go through my phone to get Prince's number. When I speak to him, he tells me they are still testing the machine, it will only be delivered on Wednesday 14 Oct??? So somewhere there is a lot of miscommunication, and you as the client is stuck in the middle. I found everyone I dealt with at MACPRO — Prince, AJ, and Brandon (the owner) — to be extremely callous and cavalier in their approach. These are unacceptable traits in the service industry, where accountability, professionalism, and genuine concern for customers should be fundamental. Throughout my interactions with them, they demonstrated a disappointing lack of responsibility, care, and willingness to take ownership of the situation. Perhaps when dealing with Hisense, one should insist not to deal with MACPRO
1 reviews | Active since Mar 2015
The service received from Macpro has been extremely disappointing and unprofessional. The Hisense dishwasher, purchased on 1 July 2026, developed
Dear Sir/Madam, I wish to lodge a formal complaint regarding the ongoing problems with my Hisense dishwasher, which I purchased on 1 July 2026. The appliance is only approximately three months old, yet I have already experienced repeated faults, unsatisfactory repairs, and extremely poor communication from Macpro. For the sake of clarity, I have outlined the sequence of events below: 1. Initial fault – 20 September 2026 On 20 September 2026, I reported that the dishwasher was displaying an F54 error, which was described as a water leakage or overfilling issue. On 23 September 2026, Macpro attended to the repair and advised that the problem was caused by a blockage. 2. Recurrence of the same fault – 1 October 2026 On 1 October 2026, the dishwasher displayed the same error again. I reported the fault and was advised that Macpro would contact me to confirm when a technician would attend. I requested a specific appointment time but was informed that the technician would phone me directly. I consequently waited at home from 14:00, only to discover, after contacting Macpro myself, that the technician would only be attending on Monday, 5 October 2026. 3. Second repair attempt – 5 October 2026 The technician attended on Monday, 5 October 2026, and again advised that the problem was caused by a blockage. However, during testing, the technician apparently noticed water leaking at the soap dispenser, which may have been related to the F54 error. The dishwasher was subsequently removed for further repairs. 4. Unacceptable communication regarding the return of the appliance On Thursday, 8 October 2026, I contacted Macpro and was informed that the dishwasher had been repaired and was undergoing testing. I was assured that someone would contact me that afternoon with an update. As has repeatedly been the case, nobody contacted me. I subsequently received a WhatsApp message advising that the dishwasher would be delivered on Friday, 9 October 2026. As I would not be at home, I requested a delivery time and was again informed that a technician would contact me. When I contacted Macpro today to confirm the delivery arrangements, I was once again informed that the dishwasher was still being tested. When I questioned this in light of the previous delivery confirmation, I was advised that delivery might only take place tomorrow. This level of communication and service is unacceptable. Customers should not have to repeatedly contact a service provider to establish the status of their own appliances, particularly after being given assurances that are not honoured. My concerns I am particularly concerned that the same fault has recurred shortly after the initial repair. The explanation that the problem is simply a blockage does not adequately address the repeated failure, especially given that a water leak was reportedly observed during the second inspection. I also question whether the underlying cause of the problem has been properly identified and resolved, rather than the appliance being subjected to repeated temporary repairs. I understand that the F54 error was associated with a water leakage or overfilling issue, and I would appreciate a clear technical explanation of the fault and the work performed. For an appliance that is only approximately three months old, this entire experience is unacceptable. I purchased a new appliance with the reasonable expectation that it would function correctly and that any warranty repairs would be handled professionally and efficiently. I therefore request the following: A written explanation of the actual cause of the recurring fault and the repairs carried out. Confirmation that the dishwasher has been properly tested and that the underlying problem has been resolved. A confirmed delivery date and time, rather than vague assurances that someone will contact me. Confirmation of what steps will be taken should the same fault recur. Appropriate intervention to ensure that this matter is resolved without further unnecessary delays or inconvenience. Given the age of the appliance and the repeated unsuccessful repair attempts, I expect this complaint to be treated seriously and escalated to the relevant manager. I look forward to receiving a written response and a satisfactory resolution to this matter. Kind regards,
1 reviews | Active since Mar 2015
The service received from Macpro has been extremely disappointing and unprofessional. The Hisense dishwasher, purchased on 1 July 2026, developed
Dear Sir/Madam, I wish to lodge a formal complaint regarding the ongoing problems with my Hisense dishwasher, which I purchased on 1 July 2026. The appliance is only approximately three months old, yet I have already experienced repeated faults, unsatisfactory repairs, and extremely poor communication from Macpro. For the sake of clarity, I have outlined the sequence of events below: 1. Initial fault – 20 September 2026 On 20 September 2026, I reported that the dishwasher was displaying an F54 error, which was described as a water leakage or overfilling issue. On 23 September 2026, Macpro attended to the repair and advised that the problem was caused by a blockage. 2. Recurrence of the same fault – 1 October 2026 On 1 October 2026, the dishwasher displayed the same error again. I reported the fault and was advised that Macpro would contact me to confirm when a technician would attend. I requested a specific appointment time but was informed that the technician would phone me directly. I consequently waited at home from 14:00, only to discover, after contacting Macpro myself, that the technician would only be attending on Monday, 5 October 2026. 3. Second repair attempt – 5 October 2026 The technician attended on Monday, 5 October 2026, and again advised that the problem was caused by a blockage. However, during testing, the technician apparently noticed water leaking at the soap dispenser, which may have been related to the F54 error. The dishwasher was subsequently removed for further repairs. 4. Unacceptable communication regarding the return of the appliance On Thursday, 8 October 2026, I contacted Macpro and was informed that the dishwasher had been repaired and was undergoing testing. I was assured that someone would contact me that afternoon with an update. As has repeatedly been the case, nobody contacted me. I subsequently received a WhatsApp message advising that the dishwasher would be delivered on Friday, 9 October 2026. As I would not be at home, I requested a delivery time and was again informed that a technician would contact me. When I contacted Macpro today to confirm the delivery arrangements, I was once again informed that the dishwasher was still being tested. When I questioned this in light of the previous delivery confirmation, I was advised that delivery might only take place tomorrow. This level of communication and service is unacceptable. Customers should not have to repeatedly contact a service provider to establish the status of their own appliances, particularly after being given assurances that are not honoured. My concerns I am particularly concerned that the same fault has recurred shortly after the initial repair. The explanation that the problem is simply a blockage does not adequately address the repeated failure, especially given that a water leak was reportedly observed during the second inspection. I also question whether the underlying cause of the problem has been properly identified and resolved, rather than the appliance being subjected to repeated temporary repairs. I understand that the F54 error was associated with a water leakage or overfilling issue, and I would appreciate a clear technical explanation of the fault and the work performed. For an appliance that is only approximately three months old, this entire experience is unacceptable. I purchased a new appliance with the reasonable expectation that it would function correctly and that any warranty repairs would be handled professionally and efficiently. I therefore request the following: A written explanation of the actual cause of the recurring fault and the repairs carried out. Confirmation that the dishwasher has been properly tested and that the underlying problem has been resolved. A confirmed delivery date and time, rather than vague assurances that someone will contact me. Confirmation of what steps will be taken should the same fault recur. Appropriate intervention to ensure that this matter is resolved without further unnecessary delays or inconvenience. Given the age of the appliance and the repeated unsuccessful repair attempts, I expect this complaint to be treated seriously and escalated to the relevant manager. I look forward to receiving a written response and a satisfactory resolution to this matter. Kind regards,
1 reviews | Active since Apr 2023
Bad service that came with hidden costs
I had such a terrible service with macpro appliances.When I called to enquire about the payment issue, they said that their call out fee is R650 which they pitched up to try to fix the TV but they ended up taking it with them.Then this morning they gave a ridiculous amount of R3000 which I had no knowledge of.They feel so ****my because why keep the information.I am so disappointed at the service I got.Hopefully they bring my TV with all the parts intact.I don't recommend them at all!
1 reviews | Active since Apr 2023
Bad service that came with hidden costs
I had such a terrible service with macpro appliances.When I called to enquire about the payment issue, they said that their call out fee is R650 which they pitched up to try to fix the TV but they ended up taking it with them.Then this morning they gave a ridiculous amount of R3000 which I had no knowledge of.They feel so ****my because why keep the information.I am so disappointed at the service I got.Hopefully they bring my TV with all the parts intact.I don't recommend them at all!
1 reviews | Active since Aug 2026
They communicated wi...
They communicated with me on time & kept their communication open till they riched here, they were pationate with their job, they cleaned the water that licked from the fridge.
1 reviews | Active since Aug 2026
They communicated wi...
They communicated with me on time & kept their communication open till they riched here, they were pationate with their job, they cleaned the water that licked from the fridge.
1 reviews | Active since Jan 2021
Black business is the worst
Prince is the guy who should come and fix our washing machine, it’s been a week since he said he’s coming , but now not picking up the phone when we call him , Black business is the worst to support .
1 reviews | Active since Jan 2021
Black business is the worst
Prince is the guy who should come and fix our washing machine, it’s been a week since he said he’s coming , but now not picking up the phone when we call him , Black business is the worst to support .