Based on recent customer reviews, Lucky Fish Gaming is described overwhelmingly negatively by players. Customers consistently report dead spins, cold slots and games they believe are rigged, alongside withdrawals frozen in repeated twenty four hour audits. A recurring theme is unanswered queries and scripted replies when money is at stake. Isolated reviewers praise the platform and a paid win, but these are rare exceptions.
Top Strengths:
- •Platform, Product & Experience: Platform, Product & Experience (0.9) is the least weak theme only in relative terms. A few players enjoy the slot range, buy free spins feature and call the gaming platform excellent, but most describe dead spins and empty bonuses.
Replied to 71% of negative reviews
Reply time on negative reviews: 3085h 18m
TrustIndex
2
Ranking
#26
in Entertainment & Gaming
Reply Time
3061h 25m
NPS Score
-89
Recommended: Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 3085h 18m
Nov '25 - Oct '26
Frequently Asked Questions About Lucky Fish Gaming
What do customers say about Lucky Fish Gaming?
Based on recent customer reviews, Lucky Fish Gaming is described overwhelmingly negatively by players. Customers consistently report dead spins, cold slots and games they believe are rigged, alongside withdrawals frozen in repeated twenty four hour audits. A recurring theme is unanswered queries and scripted replies when money is at stake. Isolated reviewers praise the platform and a paid win, but these are rare exceptions.
What is Lucky Fish Gaming's biggest strength?
Lucky Fish Gaming's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Platform, Product & Experience (0.9) is the least weak theme only in relative terms. A few players enjoy the slot range, buy free spins feature and call the gaming platform excellent, but most describe dead spins and empty bonuses.
What are the most common complaints about Lucky Fish Gaming?
The most common complaint about Lucky Fish Gaming, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Withdrawals, Payouts & Billing (0.8) draws the sharpest anger. Players describe withdrawals pending in a looping twenty four hour audit, failed ABSA CashSend and ATM cash outs never reversed, and PayShap deposits or vouchers never credited.
How does Lucky Fish Gaming compare to other Entertainment & Gaming companies?
Lucky Fish Gaming scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Entertainment & Gaming, compared to the Entertainment & Gaming industry average of 1.8. Their strongest theme is Platform Experience (0.9); their weakest is Customer Support (0.8). The top AI-rated Entertainment & Gaming business on Hellopeter is Webtickets (3.9). How is the AI Score calculated? →
Is Lucky Fish Gaming trustworthy?
Lucky Fish Gaming has a TrustIndex of 2 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 3085 hours 18 min. Hellopeter has tracked Lucky Fish Gaming across 67 total reviews. How is the TrustIndex calculated? →
Recent reviews (61)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
WORST SITE EVER MADE IN SOUTH AFRICA
Lucky fish IS THE WORST ****ING SITE EVER Made,, I made countless deposits over and over, I played so many different slots, different betsize, different times and different days,,, but nothing,,, you can't win on this useless, ****, robbing, rigged, mother ****** site IMPOSSIBLE I already filed a complaint at the gambling board because they are 100% a **** site, people if you value your money then stay away from lucky fish believe me it will just end up in tears that's a promise
1 reviews | Active since Jul 2025
WORST SITE EVER MADE IN SOUTH AFRICA
Lucky fish IS THE WORST ****ING SITE EVER Made,, I made countless deposits over and over, I played so many different slots, different betsize, different times and different days,,, but nothing,,, you can't win on this useless, ****, robbing, rigged, mother ****** site IMPOSSIBLE I already filed a complaint at the gambling board because they are 100% a **** site, people if you value your money then stay away from lucky fish believe me it will just end up in tears that's a promise
1 reviews | Active since Jul 2025
Bad site
What a bad site damn! U lose all the time no matter how much u deposit....slots are ice cold u hardly get a bonus and when u do it doesn't pay a single cent...luckyfish can close they're doors they are only ripping people off....
1 reviews | Active since Jul 2025
Bad site
What a bad site damn! U lose all the time no matter how much u deposit....slots are ice cold u hardly get a bonus and when u do it doesn't pay a single cent...luckyfish can close they're doors they are only ripping people off....
1 reviews | Active since Jul 2023
DEAD FISH
Just F- terrible. So many dead spin, no paying trigger bonuses.. I have turn a 18 into a 478 on JCP, and lost it all on this Dead Fish platform. **** this site, I'm deactivating it... again, for the final time.
1 reviews | Active since Mar 2024
**** luckyfish parasite just like Hollywoodbets
Luckyfish Shame like Hollywoodbets thinking now it is hollywoodbets Losing at Hollywoodbet change to luckyfish been losing for months now at luckyfish so people stay away from that parasite site it's just *****ing your money games is always dead you deposit play don't even get a features when you get one it just pays like r2 in that feature😡😡🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕
1 reviews | Active since Mar 2024
**** luckyfish parasite just like Hollywoodbets
Luckyfish Shame like Hollywoodbets thinking now it is hollywoodbets Losing at Hollywoodbet change to luckyfish been losing for months now at luckyfish so people stay away from that parasite site it's just *****ing your money games is always dead you deposit play don't even get a features when you get one it just pays like r2 in that feature😡😡🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕
1 reviews | Active since Aug 2026
DISSAPPEARES FUNDS
I deposited a R50 into my account as I was playing I won which made my total add to a R91 but suddenly all my funds disappeared without a trace and no transaction history was able to be retrieved nor a explanation as to why this had happened to me
1 reviews | Active since Aug 2026
DISSAPPEARES FUNDS
I deposited a R50 into my account as I was playing I won which made my total add to a R91 but suddenly all my funds disappeared without a trace and no transaction history was able to be retrieved nor a explanation as to why this had happened to me
1 reviews | Active since Sept 2026
I want my money lucky fish
Since I withdraw my money on the 5 of September and I was told to wait 24 hours I did after it passed they said I must wait 24 hours they transferred to department of finance even today im still waiting they are telling me same thing over and over I have being calling writing emails talking to different agent still the same im so disappointed because I want to use my money
1 reviews | Active since Sept 2026
I want my money lucky fish
Since I withdraw my money on the 5 of September and I was told to wait 24 hours I did after it passed they said I must wait 24 hours they transferred to department of finance even today im still waiting they are telling me same thing over and over I have being calling writing emails talking to different agent still the same im so disappointed because I want to use my money
1 reviews | Active since Nov 2021
They delaying paying you
Dear Sir/Madam, I wish to lodge a formal complaint against Lucky Fish regarding an outstanding gambling payout that has not been paid to me. My withdrawal has been pending since Friday, 28 August 2026. I have contacted Lucky Fish’s support team repeatedly to request an update. Each time, I have been told that the withdrawal is undergoing a “24-hour audit.” The 24-hour period has passed, yet I continue to receive the same response without being given a clear explanation for the delay or a definite date on which my funds will be released. I am concerned that I am being subjected to unreasonable and repeated delays in receiving funds that I legitimately withdrew from my account. I have retained screenshots of my withdrawal, the status of the payout, and my communications with Lucky Fish support. I am prepared to provide these as evidence. I respectfully request that the Gambling Board investigate this matter and determine whether Lucky Fish is complying with its licensing conditions, responsible gambling obligations, withdrawal policies and applicable regulations concerning the timely payment of legitimate player winnings. I would also appreciate guidance on what further steps I should take to recover my outstanding funds. Details of my complaint: - Operator: Lucky Fish - Withdrawal requested: 28 August 2026 - Current status: Still unpaid/pending - Reason provided by operator: Repeated “24-hour audit” - Support contacted: Multiple times - Resolution received: None I am requesting that this complaint be formally recorded and investigated. I would appreciate confirmation of receipt and a reference number for my complaint. I can provide all relevant screenshots, transaction records, account information and correspondence with Lucky Fish upon request. Thank you for your assistance. I look forward to your response and to having this matter properly investigated. Kind regards, Tammy
1 reviews | Active since Nov 2021
They delaying paying you
Dear Sir/Madam, I wish to lodge a formal complaint against Lucky Fish regarding an outstanding gambling payout that has not been paid to me. My withdrawal has been pending since Friday, 28 August 2026. I have contacted Lucky Fish’s support team repeatedly to request an update. Each time, I have been told that the withdrawal is undergoing a “24-hour audit.” The 24-hour period has passed, yet I continue to receive the same response without being given a clear explanation for the delay or a definite date on which my funds will be released. I am concerned that I am being subjected to unreasonable and repeated delays in receiving funds that I legitimately withdrew from my account. I have retained screenshots of my withdrawal, the status of the payout, and my communications with Lucky Fish support. I am prepared to provide these as evidence. I respectfully request that the Gambling Board investigate this matter and determine whether Lucky Fish is complying with its licensing conditions, responsible gambling obligations, withdrawal policies and applicable regulations concerning the timely payment of legitimate player winnings. I would also appreciate guidance on what further steps I should take to recover my outstanding funds. Details of my complaint: - Operator: Lucky Fish - Withdrawal requested: 28 August 2026 - Current status: Still unpaid/pending - Reason provided by operator: Repeated “24-hour audit” - Support contacted: Multiple times - Resolution received: None I am requesting that this complaint be formally recorded and investigated. I would appreciate confirmation of receipt and a reference number for my complaint. I can provide all relevant screenshots, transaction records, account information and correspondence with Lucky Fish upon request. Thank you for your assistance. I look forward to your response and to having this matter properly investigated. Kind regards, Tammy