They delaying paying you

Dear Sir/Madam,

I wish to lodge a formal complaint against Lucky Fish regarding an outstanding gambling payout that has not been paid to me.

My withdrawal has been pending since Friday, 28 August 2026. I have contacted Lucky Fish’s support team repeatedly to request an update. Each time, I have been told that the withdrawal is undergoing a “24-hour audit.”

The 24-hour period has passed, yet I continue to receive the same response without being given a clear explanation for the delay or a definite date on which my funds will be released.

I am concerned that I am being subjected to unreasonable and repeated delays in receiving funds that I legitimately withdrew from my account.

I have retained screenshots of my withdrawal, the status of the payout, and my communications with Lucky Fish support. I am prepared to provide these as evidence.

I respectfully request that the Gambling Board investigate this matter and determine whether Lucky Fish is complying with its licensing conditions, responsible gambling obligations, withdrawal policies and applicable regulations concerning the timely payment of legitimate player winnings.

I would also appreciate guidance on what further steps I should take to recover my outstanding funds.

Details of my complaint:

- Operator: Lucky Fish - Withdrawal requested: 28 August 2026 - Current status: Still unpaid/pending - Reason provided by operator: Repeated “24-hour audit” - Support contacted: Multiple times - Resolution received: None

I am requesting that this complaint be formally recorded and investigated. I would appreciate confirmation of receipt and a reference number for my complaint.

I can provide all relevant screenshots, transaction records, account information and correspondence with Lucky Fish upon request.

Thank you for your assistance. I look forward to your response and to having this matter properly investigated.

Kind regards,

Tammy