Based on recent customer reviews, Linklayer fibre draws sharply divided feedback. Most customers describe repeated area outages, slow fault resolution and near impossible contact, with unanswered WhatsApp messages, emails and phone calls. Many report finger pointing between Linklayer and ISPs such as MWEB, Cool Ideas, Afrihost and Hollywood Connect, plus delayed installations and orders seemingly forgotten. Work from home users cite lost income and productivity. A smaller group praises named consultants like Viv and Erin for fast, efficient help, and residents in some estates and retirement villages call the backbone connection reliable.
Replied to 8% of negative reviews
Reply time on negative reviews: 284h 25m
TrustIndex
3.3
Reply Time
284h 25m
NPS Score
-50
Recommended: Unlikely
Replied to 8% of negative reviews
Reply time on negative reviews: 284h 25m
Nov '25 - Oct '26
Frequently Asked Questions About Linklayer fibre
What do customers say about Linklayer fibre?
Based on recent customer reviews, Linklayer fibre draws sharply divided feedback. Most customers describe repeated area outages, slow fault resolution and near impossible contact, with unanswered WhatsApp messages, emails and phone calls. Many report finger pointing between Linklayer and ISPs such as MWEB, Cool Ideas, Afrihost and Hollywood Connect, plus delayed installations and orders seemingly forgotten. Work from home users cite lost income and productivity. A smaller group praises named consultants like Viv and Erin for fast, efficient help, and residents in some estates and retirement villages call the backbone connection reliable.
Is Linklayer fibre trustworthy?
Linklayer fibre has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 284 hours 25 min. Hellopeter has tracked Linklayer fibre across 337 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2022
Bad service with Linklayer
I would give Linklayer a minus 10 if i could! Most pathetic & useless service provider ever. Services were down for 2 days and no feedback from them. Tried contacting them via WhatsApp as thats their only method of communication. They dont respond!! Their customer service is extremely bad and I would never recommend them to anyone! I have canceled and moved over to a new provider.
1 reviews | Active since Jul 2022
Bad service with Linklayer
I would give Linklayer a minus 10 if i could! Most pathetic & useless service provider ever. Services were down for 2 days and no feedback from them. Tried contacting them via WhatsApp as thats their only method of communication. They dont respond!! Their customer service is extremely bad and I would never recommend them to anyone! I have canceled and moved over to a new provider.
1 reviews | Active since Jan 2015
********** Service
Very poor service! "We've detected an issue affecting Link Layer Fibre services in your area. We will let you know as soon as it's fixed" This is now a weekly issue and its pathetic! The amount of productivity lost is insane along with revenue due to this. MWEB is impossible to get hold of and when you do, you get told its a LinkLayer fault. LinkLayer on other hand does as they please as there is no one there to hold them accountable as we as customers can't make contact with them. ********** service!
1 reviews | Active since Jan 2015
********** Service
Very poor service! "We've detected an issue affecting Link Layer Fibre services in your area. We will let you know as soon as it's fixed" This is now a weekly issue and its pathetic! The amount of productivity lost is insane along with revenue due to this. MWEB is impossible to get hold of and when you do, you get told its a LinkLayer fault. LinkLayer on other hand does as they please as there is no one there to hold them accountable as we as customers can't make contact with them. ********** service!
1 reviews | Active since Jul 2026
It is the best ever, with great service
It is the best ever, with great service. I am excited about it and I believe that I will only use it ,to me it's the greatest
1 reviews | Active since Jul 2026
It is the best ever, with great service
It is the best ever, with great service. I am excited about it and I believe that I will only use it ,to me it's the greatest
1 reviews | Active since Aug 2011
can any fool just become a fiber supplier now ?
Placed a fibre order with these guys over a month ago. To date, almost zero communication. The only message I’ve received from them in all this time is: “Please advise if you are still interested in your fibre order?” Are you actually serious? I ordered it a month ago and you’ve done nothing, and now you’re asking me if I still want it? That has to be one of the most pathetic and unprofessional responses I’ve ever seen from a service provider. This level of incompetence is shocking. Complete radio silence for weeks, followed by a message that basically admits they’ve forgotten about the order. It feels like nobody there knows what they’re doing or cares enough to follow through. Sort your systems out and stop wasting customers’ time. Absolutely disappointing service.
1 reviews | Active since Aug 2011
can any fool just become a fiber supplier now ?
Placed a fibre order with these guys over a month ago. To date, almost zero communication. The only message I’ve received from them in all this time is: “Please advise if you are still interested in your fibre order?” Are you actually serious? I ordered it a month ago and you’ve done nothing, and now you’re asking me if I still want it? That has to be one of the most pathetic and unprofessional responses I’ve ever seen from a service provider. This level of incompetence is shocking. Complete radio silence for weeks, followed by a message that basically admits they’ve forgotten about the order. It feels like nobody there knows what they’re doing or cares enough to follow through. Sort your systems out and stop wasting customers’ time. Absolutely disappointing service.
1 reviews | Active since May 2026
Pathetic to the core
If I could leave no stars, I would. I have had linklayer a couple of years, as I have been told it is the only service available for my area. Sadly, they are a terrible company. What kind of company has no way of being contacted? Their WhatsApp doesn't work. EMailing them renders no reply. And if you try to phone them...do you think they answer? Even their website is not up to date about outages which lately have been far too often yet they have the audacity to charge one of the heftiest fees for their service in the industry. I work from home and depend on the fibre for my work. I have lost so much income as a result. I end up spending more money on alternatives waiting for my fibre to work than what I even spend on their service sometimes. Atrocious company. I have no internet now and am using one of my alternatices to write this review. To say I am outraged is a huge understatement.
1 reviews | Active since May 2026
Pathetic to the core
If I could leave no stars, I would. I have had linklayer a couple of years, as I have been told it is the only service available for my area. Sadly, they are a terrible company. What kind of company has no way of being contacted? Their WhatsApp doesn't work. EMailing them renders no reply. And if you try to phone them...do you think they answer? Even their website is not up to date about outages which lately have been far too often yet they have the audacity to charge one of the heftiest fees for their service in the industry. I work from home and depend on the fibre for my work. I have lost so much income as a result. I end up spending more money on alternatives waiting for my fibre to work than what I even spend on their service sometimes. Atrocious company. I have no internet now and am using one of my alternatices to write this review. To say I am outraged is a huge understatement.
1 reviews | Active since Apr 2026
The issue I have with a company running my fibre is not about the time it takes to install it, but when I have an issue I need support, however it seems impossible to get hold of the company and they do not seem to respond properly to Afrihost either, whi
The issue I have with a company running my fibre is not about the time it takes to install it, but when I have an issue I need support, however it seems impossible to get hold of the company and they do not seem to respond properly to Afrihost either, which makes this the only channel for communication and this is extremely poorly. if the guys who needs direct access to a provider can't get adequate support , how am I supposed to get support from them?
1 reviews | Active since Apr 2026
The issue I have with a company running my fibre is not about the time it takes to install it, but when I have an issue I need support, however it seems impossible to get hold of the company and they do not seem to respond properly to Afrihost either, whi
The issue I have with a company running my fibre is not about the time it takes to install it, but when I have an issue I need support, however it seems impossible to get hold of the company and they do not seem to respond properly to Afrihost either, which makes this the only channel for communication and this is extremely poorly. if the guys who needs direct access to a provider can't get adequate support , how am I supposed to get support from them?
1 reviews | Active since Aug 2017
Providing feedback is far to much effort.
I suppose if you have the monopoly in an area, then service and feedback to clients are not high on your agenda. You deliver the service, I pay for it. That is the baseline. If you don't deliver the service, which sometimes happen, the least you can do is keep your customers informed. But that seems to much effort.
1 reviews | Active since Aug 2017
Providing feedback is far to much effort.
I suppose if you have the monopoly in an area, then service and feedback to clients are not high on your agenda. You deliver the service, I pay for it. That is the baseline. If you don't deliver the service, which sometimes happen, the least you can do is keep your customers informed. But that seems to much effort.
1 reviews | Active since Feb 2018
Remove Mweb as your service provider
Please can you remove Mweb as your ISP. They do not assist customers. We have been trying for 4 days straight to get our link layer connection up and running again and they are giving us the worst run around. They are a bunch of *********** people and it is going to ruin your reputation because they cannot provide a proper service to your customers.
1 reviews | Active since Feb 2018
Remove Mweb as your service provider
Please can you remove Mweb as your ISP. They do not assist customers. We have been trying for 4 days straight to get our link layer connection up and running again and they are giving us the worst run around. They are a bunch of *********** people and it is going to ruin your reputation because they cannot provide a proper service to your customers.