SA
Stefan A
1 reviews | Active since Aug 2017
04 Apr 2026, 13:42
Providing feedback is far to much effort.
I suppose if you have the monopoly in an area, then service and feedback to clients are not high on your agenda. You deliver the service, I pay for it. That is the baseline. If you don't deliver the service, which sometimes happen, the least you can do is keep your customers informed. But that seems to much effort.
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Linklayer fibre's replyOfficial
16 Apr 2026, 10:06Hi Stefan, thank you for your honest feedback, and we sincerely apologise for the frustration caused. You are absolutely right—clear communication is essential, especially when service disruptions occur.We regret that this has not been your experience and understand how disappointing that must be. Please be assured that your concerns have been noted, and we are working to improve both our service delivery and communication with our customers.We appreciate you bringing this to our attention and thank you for your patience.
Linklayer fibre's reply16 Apr 2026, 10:06
Official
Hi Stefan, thank you for your honest feedback, and we sincerely apologise for the frustration caused. You are absolutely right—clear communication is essential, especially when service disruptions occur.We regret that this has not been your experience and understand how disappointing that must be. Please be assured that your concerns have been noted, and we are working to improve both our service delivery and communication with our customers.We appreciate you bringing this to our attention and thank you for your patience.